The website wasn’t great as it kept adding a different product to the basket, however I called the number and the lady I spoke to was very helpful. I had broken my ankle and had a lot of events coming... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic and kind team who managed to pull off the impossible by arranging same day delivery for us all the way in London! Helped us out of a dire situation. Every agent I spoke to was warm and lovel... Toon meer
Bedrijf heeft geantwoord
Needed an air mattress and air cushion to alleviate poss bed sores so went online and found these people. Hired for 2 weeks, Not cheap but gets what you pay for i believe. Excellent helpful phone orde... Toon meer
Bedrijf heeft geantwoord
Ordering was easy. Arranging delivery was very efficient. Delivery was on time. The delivery men were courteous, well informed and patient. All the staff were very helpful and pleasant. Your product i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiliteitsmiddelen leverancier
- Assistieve hulpmiddelen leverancier
- Medische apparatuur leverancier
- Rolstoelverhuurbedrijf
Geschreven door het bedrijf
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Contactgegevens
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Verenigd Koninkrijk
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,6
Uitstekend
417 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very professional
Very professional, any questions asked were soon answered, delivery times met, delivery man very good and relevant information given.
3 augustus 2026
Antwoord van Mobility Hire
Thank you so much for taking the time to leave us your review, we really do appreciate it. We're particularly pleased that you found the information provided useful and that everything arrived when expected.
Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Buggy performed well as hoped
Buggy performed well on tarmac, turf and other surfaces in showground. Powerful, yet, easy to control. Allowed me to see a great deal more of the site, stalls and the exhibits- which I could not have managed on foot.
13 augustus 2026
Antwoord van Mobility Hire
It is fantastic to hear that the mobility scooter gave you the freedom to explore the showground! Being able to get around different surfaces comfortably and confidently can make such a difference to a day out.
Thank you so much for taking the time to leave us your review, we really do appreciate it. Many Thanks Mobility Hire :)
Quick efficient service
Quick efficient service. Very helpful staff.
Everything is as promised.
12 augustus 2026
Antwoord van Mobility Hire
Great to hear everything went smoothly! We pride ourselves on keeping things simple, being there when customers need us, and doing what we say we'll do.
We will pass your kind words on to the team — and thank you for taking the time to let us know how we did. Many Thanks Mobility Hire :)
I hired a riser
I hired a riser - recliner chair for a weeks holiday in a holiday cottage. It was delivered on time and the company liaised with myself and the holiday venue to ensure correct delivery. Excellent service.
14 augustus 2026
Antwoord van Mobility Hire
Thank you for your lovely review. Making sure you holiday is as stress free and as comfortable as possible is really important to us, so we are pleased we could help with this.
It is great to hear that coordinating with both you and the holiday cottage meant everything arrived smoothly and on time. We know that arranging equipment for a holiday can take a little extra planning.
Thank you for choosing us and for taking the time to share your experience with us. Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
Thank you for your great feedback! We're delighted we could arrange same-day delivery and installation for you. We know that when equipment is needed quickly, getting everything in place without delay can make a real difference.
We really appreciate you choosing is and taking the time to leave us a review. Many thanks Mobility Hire :)
Wonderful service from the organisation…
Wonderful service from the organisation and Ricky, who delivered and set up the bed. He was thoroughly and patient and accommodating to the room and electrical facilities. He took time to explain how to use the bed and the mattress. The company provide next day delivery, which was great to alleviate my mum's concerns as to sleep arrangements after hospital.
11 augustus 2026
Antwoord van Mobility Hire
Thank you for such a lovely review. We're really pleased we could make things a little easier for your mum following her hospital discharge, particularly by arranging the bed for next-day delivery.
It’s fantastic to hear that Ricky took the time to make sure the bed was positioned properly around the room and electrical points, and that he explained both the bed and mattress clearly. We know those little details can make a big difference when you're trying to get everything ready for a loved one coming home.
We’ll be sure to pass your kind comments on to Ricky — we're very lucky to have him on the team. Thank you again for choosing Mobility Hire and for taking the time to share your experience.
Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Awful company, waste of money & broken scooters
Awful company, no communication before the event. Mobility scooter died after 20mins use. Called their out of office number with no reply. Had to abandon the scooter in the middle of festival and I need the Mobility scooter for the festival and there's no resolution in sight. Waste of money. Really disappointed.
The company was NOT available when I had the issue, their number didn't answer & then the NEXT DAY I was told the scooter broke down due to the heat. When other scooters have been fine. Another mobility company really helped me out (event mobility). I will be making a complaint.
11 augustus 2026
Antwoord van Mobility Hire
Thank you for your feedback. We are very sorry that you experienced an issue with the scooter during the festival and appreciate how frustrating and disappointing this must have been, particularly when you were relying on it to enjoy the event.
We would, however, like to clarify that once the issue was reported to us, our team attended the festival site the same day to replace the scooter and resolve the problem. We appreciate that having the scooter fail after only 20 minutes was far from the experience you expected, but we did act as quickly as we could once we were made aware of the issue.
We are also sorry if our communication before the event did not meet your expectations. We take feedback like this seriously and will review what happened to understand how we can improve the experience for future festival customers.
One of the key benefits of hiring from us is that should an issue occur with the equipment, we have a team available to help and can arrange a replacement rather than leaving customers without mobility support. We are sorry that your experience fell short of the standard we aim to provide, and we hope the replacement scooter enabled you to continue enjoying the festival.
Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Quality products and excellent customer support.
Delivery was on time and the assembly of the hospital bed was quick and easy.
Matt explained all functions clearly.
The bed has been a godsend while my husband is so weak after recovering from sepsis.
I thought he would hate it but he loves it!
10 augustus 2026
Antwoord van Mobility Hire
Thank you for such a lovely review. We're so pleased to hear the hospital bed has made such a difference for your husband and, even better, that he ended up loving it!
We know how important comfort and reassurance are when recovering from something as serious as sepsis, so it’s wonderful to hear the bed has been such a help. We’ll also make sure Matt sees your kind comments — we're glad he could get everything set up quickly and take the time to explain the functions clearly.
Wishing your husband a continued and comfortable recovery, and thank you for choosing Mobility Hire. Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
Thank you for your lovely feedback. We're really pleased you found our team helpful and were impressed by the range of mobility equipment we have available.
We know that having a good choice makes it much easier to find something that suits your individual needs, so we're delighted we could help. Thank you for choosing Mobility Hire and for taking the time to leave a review. Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
Thank you for such a great review! We really do appreciated you taking the time to let us know how we did. Many Thanks Mobility Hire :)
Avoid and save yourself the heartache!
EDITED AFTER REPLY FROM MOBILITY HIRE:
Thanks for taking the time to reply which is more than can be said for the customer experience team regarding a refund which I have still not heard back from. Sadly your information is not representative of my experience of the phonecall with the team and to say that an alternative mattress topper was offered is simply inaccurate and misleading for other customers who use trustpilot to consider their purchases. This was in fact the email you are referring to in which you can see that actually the mattress topper was not a suitable solution
“Unfortunately, we are not the manufacturer of the pillow lifter, so we are unable to alter or supply different cushion designs. The lift is only available in the one standard design and configuration.
Based on your description, the only suggestion we can make is to try repositioning your dad slightly further down the bed so that the edge of the back cushion does not sit directly beneath his lower back. This may help reduce the discomfort caused by the transition between the cushion and the mattress.
With regard to your suggestion of a mattress topper, I'm afraid we do not hire or supply mattress toppers as part of our service.”
Given the options you provided of asking my Dad to sit differently on the pillow lifter or pay again for a hospital bed option after the terrible customer experience, my “choices of alternative” as you described were pretty much zero.
Ps my order was placed on Monday morning and not over the weekend. Besides which, why have a countdown timer advertised on the website with a note of “order in the next 15 mins for next day delivery” if the feature doesn’t work.
I’m afraid to say that your response has not helped to rectify or satisfy my complaint and if anything has made it worse. Therefore my review still stands and I will never recommend this company to anyone. You say that you are disappointed with my experience during an emotionally difficult time but I can assure you that no one is more disappointed than I am.
*******
The entire experience was a total shambles. Considering this is such an upsetting time in our lives with my Dad falling ill and needing a comfortable nights sleep when being discharged from hospital, the ordering process promising “order in next 14 minutes for next working day delivery” was a lie and meant I then needed to find an alternative solution (at my cost), after being told that for the next day delivery would be a further £220!!! This is absurd.
When I called the next morning to arrange a return or swap, there was no empathy shown on the mobility hire side, I was £176 out of pocket for the hire and no alternative was given apart from “ask your Dad to sit higher on the pillow lift”. Utterly ridiculous!
I felt so let down by what I thought would be a brilliant company to support the elderly and vulnerable and it ended up being an expensive and upsetting experience in an already emotional time. I have requested a refund for my two week hire given that it was used for 25 minutes and collected the following day after delivery.
If the item is totally unusable (as this was), even with a minimum hire time, you need to be able to speak to a member of the customer services team rather than receive an automated email telling you that it will take “up to FOURTEEN days to receive a response”. Avoid at all costs!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Mobility Hire
Thank you for taking the time to share your experience. We’re genuinely sorry that the pillow lifter wasn’t comfortable for your dad, particularly at such a difficult time for your family. We completely understand how important it was to have him comfortable following his discharge from hospital.
We would like to clarify a couple of points for anyone reading the review. Your order was placed online over the weekend using our next working day delivery service, which meant the delivery was scheduled for Tuesday. The additional £220 discussed was for an urgent same-day dedicated van delivery, which is a separate service and therefore carries an additional charge.
When you contacted us about your dad finding the pillow lifter uncomfortable, we apologised and discussed a number of possible options. As the pillow lifter is manufactured by a third party, we unfortunately don't have alternative pillow options available from the manufacturer. We suggested different positioning and repositioning to see if this improved his comfort, discussed whether a mattress topper might help, and also offered the option of changing to a hospital bed which may have been more suitable. This information was also followed up by email. You ultimately decided not to pursue these alternatives and chose to return the equipment, which we completely respected.
Our customer service team ask customers to email certain requests so that we can properly investigate the circumstances and provide a considered response, rather than giving an answer without having all the relevant information.
Weare disappointed that we weren’t able to provide a solution that worked for your dad on this occasion. We understand how stressful arranging equipment after a hospital discharge can be, and we are sorry that your experience left you feeling let down. We do appreciate your feedback and will take your comments on board as we continue to improve our service. Kind regards Mobility Hire
you delivered on time and a great…
you delivered on time and a great service as usual - thank you
7 augustus 2026
Antwoord van Mobility Hire
Thank you for your continued support! We are really pleased to hear that everything arrived on time and that you've once again received the level of service you expect from us.
It is always lovely to hear from returning customers and we really appreciate you choosing Mobility Hire time and time again. Thank you so much for your kind words! Many Thanks Mobility Hire :)
Absolutely Perfect
Absolutely Perfect! Service exceptional. Scooter ideal. Absolute game changer for people with mobility needs accessing a festival.
Picked up and delivered to the site cleaning included in the price so no stress.
29 juli 2026
Antwoord van Mobility Hire
Thank you for such an amazing review! We are so pleased to hear the scooter was a real game changer and helped make your festival experience so much more accessible and enjoyable.
We know that travelling to and around a festival can be challenging, so our on-site delivery and collection service is designed to take away as much stress as possible. We are delighted you found the whole process seamless and appreciated that cleaning was all included; allowing you to simply enjoy the event.
Thank you again for your fantastic feedback—we hope to help you make many more festival memories in the future should you need us! Many Thanks Mobility Hire :)
Dont tell me to be honest- that implies…
Dont tell me to be honest- that implies I’m not always- rude of you.
The man who helped me to hire the scooter was helpful, patient and gave me confidence. He told me exact prices. The scooter works well. What more can I say?
27 juli 2026
Antwoord van Mobility Hire
Thank you for your lovely review. We are really pleased to hear that our team member was helpful, patient and gave you the confidence to choose the right scooter for your needs.
It is also great to know the pricing was explained clearly and that the scooter worked well for you. We are glad we could make the hire process straightforward and reassuring and we really appreciate you taking the time to share your experience. Thank you for choosing us! Many Thanks Mobility Hire :)
Excellent service and help over the…
Excellent service and help over the phone. Brilliant delivery and friendly driver who showed us everything
29 juli 2026
Antwoord van Mobility Hire
Thank you for your kind review. We are really pleased to hear you had a positive experience from your first phone call through to the delivery.
It's great to know our team were able to provide the support you needed and that our delivery colleague took the time to explain everything clearly to make sure you were comfortable using the equipment. We really appreciate you taking the time to share your feedback. Many Thanks Mobility Hire :)
First-time accessible festival goer
As a first-time accessible festival goer, I was really nervous about how I’d get around and manage the terrain and crowds at Latitude. The off-road scooter from Mobility Hire was perfect, easy to use and made it a brilliant weekend. Thank you!
22 juli 2026
Antwoord van Mobility Hire
Reading reviews like this really makes our day! So thank you for sharing your experience.
Knowing that we helped take away some of the worry before your first accessible festival is exactly what we hope to achieve. Festivals should be about enjoying the music and the atmosphere, not stressing about getting from one stage to another.
We are thrilled the off-road scooter gave you the freedom to explore Latitude with confidence and helped make it such a brilliant weekend. We hope it's the first of many festivals you'll enjoy, and we would love to be part of the next one too! Many Thanks Mobility Hire :)
Very good service will use again next…
Very good service will use again next year, had a couple of people at the festival ask me where I hired it from.
The only reason I gave only 4 stars
Was because the scooter had seen better days, the seat had a couple of small rips in the cover but having said that it drove really well and the battery lasted for ages. Would definitely recommend Mobility Hire.
22 juli 2026
Antwoord van Mobility Hire
Thank you for your lovely review and recommendation. We are so pleased the scooter helped you enjoy the festival and that you would choose us again next year. It's also great to hear other festival goers were asking where you'd hired it from!
We really appreciate your honest feedback about the condition of the scooter. While all of our equipment is fully serviced, safety checked and maintained to ensure it performs reliably, cosmetic wear such as small tears can occasionally occur on well-used festival equipment. We're pleased to hear that despite this, the scooter drove well and the battery comfortably lasted throughout your time at the festival.
Should you need anything again in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Thank you again for your feedback—we'll take your comments on board as we continue to refresh and maintain our fleet, and we look forward to helping you again next year.
Same day order
From the moment I spoke to Kelly, the service was excellent. She was friendly, knowledgeable, and answered all of my questions.
I needed a hospital bed for my mum, and it was ordered at lunchtime and delivered and installed by teatime the same day. The delivery gentleman was warm, professional, and installed everything with minimal fuss.
Fantastic customer service from start to finish. I wouldn’t hesitate to recommend Mobility Hire. Thank you
23 juli 2026
Antwoord van Mobility Hire
Thank you for such a wonderful review. We are delighted to hear that Kelly was able to support you with care and confidence from your very first call. We know arranging a hospital bed for a loved one can often be a stressful and emotional time. So providing clear advice and making the process as smooth as possible is something we really value and strive to provide.
We’ll be sure to share your kind words with Kelly and the rest of the team. Thank you for your recommendation and for trusting us to support your mum. Many Thanks Mobility Hire :)
Could belieave how
Could belieave how. Easy you made it for me making my experience of latitude even better
22 juli 2026
Antwoord van Mobility Hire
Thank you! We are so pleased we could make attending Latitude easier and help you enjoy the experience even more. Should you need us again in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Very Helpful
The company were very helpful and prompt with delivery. We wanted a space and tilt wheelchair to hire for a relative. They were happy to supply one after we searched several places which did not supply these to hire.
Very grateful to them and would happily recommend.
22 juli 2026
Antwoord van Mobility Hire
Thank you so much for your kind review. We're really pleased we were able to help you find a space and tilt wheelchair when other options were proving difficult. We know how frustrating it can be trying to source specialist equipment, so it's great to hear we could provide the solution you needed.
We're also delighted that our team was able to arrange everything quickly and make the process as straightforward as possible. Thank you for your recommendation—it means a great deal to us. Many Thanks Mobility Hire :)
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