The website wasn’t great as it kept adding a different product to the basket, however I called the number and the lady I spoke to was very helpful. I had broken my ankle and had a lot of events coming... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Fantastic and kind team who managed to pull off the impossible by arranging same day delivery for us all the way in London! Helped us out of a dire situation. Every agent I spoke to was warm and lovel... Toon meer
Bedrijf heeft geantwoord
Needed an air mattress and air cushion to alleviate poss bed sores so went online and found these people. Hired for 2 weeks, Not cheap but gets what you pay for i believe. Excellent helpful phone orde... Toon meer
Bedrijf heeft geantwoord
Ordering was easy. Arranging delivery was very efficient. Delivery was on time. The delivery men were courteous, well informed and patient. All the staff were very helpful and pleasant. Your product i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiliteitsmiddelen leverancier
- Assistieve hulpmiddelen leverancier
- Medische apparatuur leverancier
- Rolstoelverhuurbedrijf
Geschreven door het bedrijf
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Contactgegevens
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Verenigd Koninkrijk
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,6
Uitstekend
417 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Scooter hire for a festival - it works really well!
Having the scooter delivered/picked up from the festival site made my life really easy. There was good communication from the company just before the event telling me where I could pick the scooter up on arrival. I had some further questions about insurance cover which were answered by Claire - really good customer service. They also provided me with telephone numbers in case I had any problems whilst at the festival. I had some problems unlocking the scooter code and working out how to go forward (we had to download the user manual from the internet) but once that was sorted everything worked brilliantly. I've never used a scooter before - the experience was transformative and the scooter handled the uneven terrain very easily. Highly recommend this company if you want to hire a scooter to attend a festival - makes everything so much easier if you've got a mobility impairment!
15 juli 2026
Antwoord van Mobility Hire
Thank you for such a fantastic and detailed review. We're delighted to hear the scooter made such a positive difference to your festival experience and that our delivery and collection service on-site helped make everything as straightforward as possible.
It's wonderful to hear Claire was able to answer your insurance questions and that you felt well supported before and during the event. We also appreciate you highlighting the initial difficulty with the scooter code and controls. Your feedback is invaluable and we will review how we can make those instructions even clearer for first-time users.
We're especially pleased that, once you got going, the scooter gave you the freedom to enjoy the festival and handled the uneven terrain with ease. That's exactly what we hope to achieve for our customers. Thank you again for your recommendation—we would be delighted to help you at your next festival or event. Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
Thank you! This is fantastic to hear and we really appreciate you taking the time to leave us your review. Many Thanks Mobility Hire :)
Needed an air mattress and air cushion…
Needed an air mattress and air cushion to alleviate poss bed sores so went online and found these people. Hired for 2 weeks, Not cheap but gets what you pay for i believe. Excellent helpful phone order, communication and delivery. Good Equipement works well.
24 juli 2026
Antwoord van Mobility Hire
Thank you for taking the time to leave such a thoughtful review. We are pleased we could provide the air mattress and cushion when they were needed and that the equipment worked well for you.
We really appreciate your comments about the service you received from our team. We aim to make the process as straightforward and supportive as possible, particularly when customers are dealing with urgent health concerns.
We also appreciate your comments about the cost. We work hard to keep our pricing competitive while providing high-quality, fully maintained equipment, along with expert advice, prompt delivery, and ongoing support throughout the hire. Thank you again for choosing us. Many Thanks Mobility Hire :)
Ineeded a zimmer frame asap.Thr company…
Ineeded a zimmer frame asap.Thr company arranged for ne to pick it up immediately.
The staff were courteous and understanding The ordering and paying was a simple procedure which was so good at a time when l was extremely stress Amazing company.
21 juli 2026
Antwoord van Mobility Hire
Thank you so much for your lovely review. We are delighted we could arrange for you to collect the Zimmer frame straight away from our showroom when you needed it most.
We know unexpected situations can be incredibly stressful, so it's wonderful to hear our team made the process simple and provided the understanding and support you needed. Your kind words mean a great deal to us. Thank you again for your recommendation. Many Thanks Mobility Hire :)
Fabulous people and products!
I found Mobility hire to be wonderful! So easy to talk to, polite, helpful and punctual. In addition the profile bed I hired was virtually brand new and very comfortable.
20 juli 2026
Antwoord van Mobility Hire
Thank you for such a wonderful review! We're so pleased to hear you found the team friendly, helpful, and easy to deal with. We know hiring equipment is often needed during challenging times, so making the process as simple and stress-free as possible is always our aim.
It's also great to hear you were impressed with the quality and comfort of the profile bed. We take great pride in maintaining our equipment to a high standard, so your comments are really appreciated.
Thank you again for your kind words—we're delighted we could help. Many Thanks Mobility Hire :)
The delivery of the scooter and the…
The delivery of the scooter and the instructions were fine, but what about the armrests ?One fell off after I lent on it to get onto the scooter. The delivery guy had tried to adjust it before he left but that hadn't worked. He had left the premises by the time I had got onto the scooter and the armrest fell off, but I'm not happy, hence the 3 stars. I won't be buying this scooter, just hope it works OK for my holiday.
17 juli 2026
Antwoord van Mobility Hire
Thank you for your feedback. We're pleased to hear you were happy with the delivery and demonstration, but we're sorry to hear about your experience with the armrest.
The scooter is fitted with removable armrests, and while our delivery colleague adjusted them before leaving, we're sorry that one became detached when you came to use it. As soon as we became aware of the issue, we made attempts to contact you over the weekend, and today we've arranged to swap the scooter over so you can enjoy your holiday with complete confidence.
One of the key advantages of hiring is that if an issue does arise, we can replace the equipment quickly rather than leaving customers waiting for repairs or replacement parts. We hope the replacement scooter serves you well and wish you a fantastic holiday.
Should you need anything else in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
Thank you! We really do appreciate you taking the time to leave us your great review. Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Brilliant buy
Had it two days, and worth every penny... Highly recommended. Would be good to have two soap dishes, one for soap/gel, another one for shampoo bottle.
10 juli 2026
Antwoord van Mobility Hire
Thank you for your fantastic review! We are delighted to hear you are already finding the portable shower pod worth every penny and that it's making such a positive difference.
We also appreciate your suggestion about having two soap dishes. That's a really practical piece of feedback, and we'll certainly pass it on to our product team as we continue to review and improve.
Thank you again for your recommendation, and we hope you continue to enjoy using the new shower pod. Many Thanks Mobility Hire :)
Excellent service!
23 juni 2026
Antwoord van Mobility Hire
Thank you! This is great to hear, we work hard to provide our customers with excellent service so we are pleased to see this come across in your experience. Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
Thank you for your lovely review and taking the time to leave us your feedback. We really do appreciate it.
If you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
Thank you for your great feedback! We are delighted to hear you had a spot-on experience. It's fantastic to know our team's knowledge and the speed of our service stood out to you.
We really appreciate your review and taking the time to let us know how we are doing. Many Thanks Mobility Hire :)
mobility hire
The installations went perfectly and the engineer that arrived was very helpful and gave a full run down one the use of the products, i would recommend this company to anyone who needs mobility equipment.
7 juli 2026
Antwoord van Mobility Hire
Thank you for your great review! We are delighted to hear the installation went smoothly and that our engineer took the time to explain everything clearly. Providing this kind of service is important to us, so it is great to hear it made a positive difference.
If you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Try before you buy
From my initial conversation with Ashley, to delivery of two profile beds, Mobility Hire has been excellent.
Ashley, Victoria and Kelly have been amazing in helping to find the right beds to suit the needs of my parents.
The delivery driver was slightly delayed, but I received a call about that, and then a call to say what time he would arrive. He was polite, and set up the beds and explained everything to my Mum.
We decided to ‘try before you buy’ and will be buying at the end of the two week hire.
6 juli 2026
Antwoord van Mobility Hire
Thank you for such a fantastic review. We are delighted to hear that Ashley, Victoria and Kelly were able to help you find the right beds for your parents and make the whole process as straightforward as possible.
It's wonderful to hear that our 'Try Before You Buy' option gave you the confidence to make the right decision. We believe it's a great way to ensure the equipment is the perfect fit before making a purchase, and we're delighted you've decided to go ahead. We look forward to helping you complete the purchase and thank you for placing your trust in us. Many Thanks Mobility Hire :)
Amanda was so helpful and efficient and…
Amanda was so helpful and efficient and the bed arrived within 6 hours which was such a relief. Thank you. Great service.
27 juni 2026
Antwoord van Mobility Hire
Thank you for your really lovely review. We are so pleased Amanda was able to help and get everything arranged quickly for you. We know how important it can be to have equipment in place without delay, so we're delighted the bed was delivered within six hours and brought you some much-needed peace of mind.
We will be sure to pass your kind comments on to Amanda. Thank you again for choosing us, we really so appreciate it. Many Thanks Mobility Hire :)
Friendly and reliable customer service.
The friendly and reliable customer service make dealing with Mobility Hire a relaxing experience when most needed.
1 juli 2026
Antwoord van Mobility Hire
Thank you for your kind words. It's wonderful to hear that our friendly and reliable service helped make the process a little less stressful at a time when it was most needed.
Providing reassurance, alongside dependable equipment and support, is something we really pride ourselves on. We really do appreciate you taking the time to share your experience with us and others. Many Thanks Mobility Hire :)
Followed delivery instructions
Followed delivery instructions, scooter in good condition
25 juni 2026
Antwoord van Mobility Hire
Thank you so much for taking the time to leave us your review, we really do appreicate it. If you need anything in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Amazing customer care and products with a rapid response.
During a weekend when my Dad desperately needed a hospital bed I rang and spoke to someone straight away. I recieved an email at 10.30pm and a bed was being delivered by Sunday afternoon.
Everyone was so helpful including Amanda on the phone and the delivery driver Nigel. The bed was brilliant and Nigel assembled and familiarised us with its use, he helped us manoeuvre furniture to accommodate the bed.
Collection was easy too and we were kept up to date with the drivers arrival time.
I cannot speak highly enough of this company.
21 juni 2026
Review zonder uitnodiging
Antwoord van Mobility Hire
Thank you so much for your incredibly kind review. Knowing we were able to help your dad at such an important time really means the world to us.
We are delighted Amanda and Nigel made such a positive impact and we will be sure to pass on your comments to them both. This is exactly the level of service we strive to provide our customers.
Thank you for placing your trust in us at such a difficult time and for taking the time to share your experience with us. Your recommendation means a great deal to the team. Many Thanks Mobility Hire :)
Expensive and unreasonable refund policy
OK - nothing wrong with the hoist or service. All good. My one star is reflective of 2 things. One is that they only let you hire for 2 week periods and we only needed the hoist for 24 hours. I can understand charging a premium for short term rental but I dont see why a vulnerable person, on already low income should be forced to pay so much. 2nd - the man using it is very disabled and there is no refund whatsoever if he was unable to use it due to ill health (without 14 days notice that is). This could be much more user friendly IMO. But if you want it for a couple weeks and not concerned about the refund policy, then fine.
See reply below from them - as is so often the case - few are willing to really consider feedback. They are charging excessively to vulnerable people with inflexible terms and coating it. It makes feedback kind of pointless. It is possible to genuinely consider feedback and wonder whether terms can change - which is the point - not to complain, which is pointless.
24 juni 2026
Antwoord van Mobility Hire
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with both the hoist and the service you received from us.
We completely understand your comments regarding the hire period and appreciate that in your circumstances, only needing the equipment for 24 hours can make the minimum hire feel expensive. Our minimum hire period helps cover the costs involved in delivering, collecting, cleaning, servicing, safety testing, and maintaining specialist equipment, regardless of how long it is used for. We always aim to provide a reliable and fully managed service while trying to keep our pricing as competitive as possible.
With regards to our cancellation policy, we do appreciate that changes in health can happen unexpectedly, particularly for those with complex medical conditions. Once equipment has been reserved and logistics arranged, it is often no longer available for other customers, which is why our terms include notice periods. That said, we do always try to be as understanding and flexible as possible where circumstances allow and we encourage customers to contact us if their situation changes.
Thank you again for your feedback. Reviews help us continue to review our policies and ensure we're providing the best possible service for our customers. Many Thanks Mobility Hire.
Great experience Higjhly recommend
Fantastic customer service ensuring the wheelchair I have hired is exactlyl what I need. The delivery man was really really knowledgeable and helpful too.
24 juni 2026
Antwoord van Mobility Hire
Thank you for your fantastic review and recommendation. We're so pleased to hear that our team helped you find the right wheelchair for your needs and that you received the support and advice you were looking for.
It's also wonderful to hear our delivery colleague's knowledge and helpfulness stood out. We'll be sure to pass your kind comments on to the team.
Thank you again for taking the time to share your experience—we're always here if you need us in the future. Many Thanks Mobility Hire :)
Everyone we spoke with was extremely…
Everyone we spoke with was extremely kind and helpful. The equipment is good quality and mobility hire managed to sort everything out for us really quickly.
22 juni 2026
Antwoord van Mobility Hire
Thank you for this lovely feedback, we really do appreciate you taking the time to let us know how we did. We are so pleased to hear everyone you spoke with was kind and helpful, and we were able to get everything arranged quickly for you.
We work hard to combine reliable, quality equipment with a responsive and suuportive service, so its wonderful to hear this was reflected in your experience. Should you need anything else please give us a call and we would be happy to help. Many Thanks Mobility Hire :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.