Wow! From the very first interaction with customer service to receiving my beautiful ring, I honestly cannot fault the experience. My ring is absolutely stunning, but what really stood out was th... Toon meer
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I designed my engagement ring with Moissanite UK last year, with Louise being my point of contact. Absolutely loved their service. Quick to respond, all inclusive service, I live in Ireland and they w... Toon meer
I previously ordered 2 rings, both were returned because they werent suitable. The customer service was questionable. At the time I was very unwell after receiving chemotherapy and I was quite worr... Toon meer
Bedrijf heeft geantwoord
I have just received a half eternity starlight moissanite ring in white gold (1 carat - 10 stones). It looks lovely - sparkling in sunlight or artificial light. The way in which colours are dispersed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moissanite UK
Contactgegevens
Elton House 5 Powell Street, B1 3DH, Birmingham, Verenigd Koninkrijk
- 01212330023
- info@moissanite.co.uk
- www.moissanite.co.uk
4,4
Uitstekend
262 reviews
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Quality Moissanite at its best !
I’ve recently purchased a pair of earrings and a three stone ring both in Platinum and wow 🤩 gorgeous starlight Moissanite! I’ve now ordered the pendant to.Louise is a lovely lady who knows her stuff ! She helped me with my pendant and as I didn’t want a chain it was no problem, I would highly recommend this company without a doubt. 5***** Stars ⭐️
16 oktober 2023
Antwoord van Moissanite
Thank you for taking the time to leave us a fantastic review and that you are happy with your Starlight™ Platinum Earrings & Ring
Thank you for your kind words about Louise, we are so pleased she was able to help you.
Thank you again for your multiple orders and we hope you enjoy wearing them for many years to come and we hope to deal with you again in the near future :)
Antwoord van Moissanite
Thank you for taking the time to write us a fantastic review, we are so pleased that you found our sevice and our jewellery beautiful, thank you again for you order and we hope to deal with you again in the future :)
Antwoord van Moissanite
Thank you for leaving us a great reveiw and we are really pleased you are happy with your order. Thank you again and we hope to deal with you again in the future !
Absolutely perfect service
Absolutely perfect service. Far quicker than the estimated delivery time which was exceptionally fast anyway.
Communication and service was second to non.
Stone provided is absolutely stunning.
Thank you so much. X
4 oktober 2023
Antwoord van Moissanite
Thank you for taking the time to leave us a fantastic reivew. We are so pleased you was happy with the service and the communication and that you found our Moissanite stunning. Thank you again and we hope to deal with you again soon !
The delivery was a day late.
30 september 2023
Antwoord van Moissanite
Thank you for taking the time to leave us a review. Unfortunatly, things do not always go to plan and we did inform you that your order was going to be delivered a day late because the item was taking longer than expected at hallmarking which is a process we have to impliment under the Hallmarking act 1973. We hope this does not deter you from ordering from us in the future.
Excellent quality Moissanite
Excellent quality Moissanite
Arrived on time fair price
21 september 2023
Antwoord van Moissanite
Thank you for taking the timne to leave us a great review and that you found our Moissanite excellent quality and that we delivered on time - thank you again for your order !
Very quick service.
I have called with last minute order before our trip away and everything was accommodated in less than 48hours including me actually receiving the order in post in non-mainland UK location. Amazing service. Thank you!
20 september 2023
Antwoord van Moissanite
Thank you for leaving us a fantastic review and we are pleased that we was able to help you in such a short space of time. We hope you had a great time away and we hope to deal with you again in the future !
Great company to buy from delivery was…
Great company to buy from delivery was quick and efficient. My fiancé is in love with the ring, earrings and necklace I ordered for our wedding in December
22 september 2023
Antwoord van Moissanite
Thank you for taking the time to leave us a great review and we are so pleased that your fiance loves her Moissanite Jewellery and that you were pleased with the service we provided - Thanks again !
Not for me
The 3 stone ring I ordered had lovely stones, but, in my opinion, not enough weight of gold to carry it. I returned it.
12 september 2023
Antwoord van Moissanite
Thank you for taking the time to leave us a review, we are sorry that you thought the gold weight was not enough and that you had to return your item. For any future reference, we are more than happy to provide a quote for a heavier version.
I sent my engagement ring to be…
I sent my engagement ring to be repaired due to a claw breaking, I was kept updated all the way through the process when it was received and when it was ready to send back, I received it back within a week and the ring looked brand spanking new. Very happy with the service, thank you for fixing my gorgeous ring in perfect timing for my wedding day! :)
31 augustus 2023
Antwoord van Moissanite
We are so pleased that we was able to assist you in having your ring repaired and that you were happy with the service you received. We hope you had a very special wedding day with lots of wonderful memories. Thank you for leaving us a great review :)
Fantastic service!
Posted out a ring to be repaired/quoted on a Monday and it was back to me by Friday the same week, beautifully repaired, cleaned and polished. Communication at every step was excellent and cost represented good value
6 september 2023
Antwoord van Moissanite
Thank you for leaving us a fantastic review about our Repair service and that you found our communication excellent. All our repairs come with 12 Months guarantee so if you have any issues, please get in touch and we will be happy to help.
Stunning
I ordered the 5ct Moissanite ring. Absolutely gorgeous. Very happy with it. Couldn’t tell the difference between a real diamond & Moissanite.
30 augustus 2023
Antwoord van Moissanite
Thank you for taking the time to leave us a great review. We are so pleasedyou are happy with your 5ct Moissanite and we hope you enjoy wearing it. Thank you again for your order and we hope to deal with you again in the future :)
Highly recommended
Professional service with excellent communication. Best part? My fiance loves the ring!
13 augustus 2023
Antwoord van Moissanite
Thank you for leaving us an excellent review and that you found us to be professional and you was happy with our communication throught the process. We are so pleased that your fiance loves the ring and if we can be of any assistance in the future, do not hesistate to contact us.
Excellent Service
Bought a lovely watch in the sale,
Was delivered quickly and really well boxed for security.
Very pleased with the service.
24 augustus 2023
Antwoord van Moissanite
Unfortuanatly you did not purchase this product from us as we do not sell watches :)
My wedding ring snapped
My wedding ring snapped by the wish bone and it was only 2 years old, it was only covered by warranty for 12 months from where I bought it. I contacted moissanite direct and they couldn’t repair my ring but instead sent me a brand new ring. I was overjoyed and very pleased with the quickness and replacement and was kept informed by email along the stages thank you again .
20 augustus 2023
Antwoord van Moissanite
Thank you for leaving us a great review and we are so pleased that you was happy with the service and the replacement Ring. We are always here to help should you have any issues. Enjoy wearing your ring again !
Great earrings and very fast delivery
Great earrings and very fast delivery.
My wife loved them. The jewellery is very well made and top quality and the communication about the order is excellent. Thank you! I'll definitely be ordering again! Buy with confidence!
25 augustus 2023
Antwoord van Moissanite
Thank you for taking the time to leave us a great review and we are pleased that your wife loves her Earrings. Thank you again for your order and we hope to deal with you again in the future !
efficient and friendly
21 augustus 2023
Antwoord van Moissanite
Always a pleasure to speak to you and thank you for your repeat business. Thank you for leaving us a lovely review and i do not doubt that you will be back in touch again soon !
So Beautiful 🤩
20 augustus 2023
Antwoord van Moissanite
Thank you for taking the time lo leave us a lovely review and that you are pleased with your product, we hope to deal with you again in the future !
So glad I bought from Moissanite
Wow , just wow.
Super fast service from placing order to arriving in the post.
Love the box it comes in, brilliant little piece to store the ring ( if my wife ever takes it off )
The workmanship ! Top notch absolutely brilliant. Look no further , buy from these. 10/10
20 augustus 2023
Antwoord van Moissanite
Thank you so much for taking the time to leave us a fantastic review. We take pride in making sure our customers are happy. Thank you again for your order and we hope to deal with you again !
Great experience with company however…
Great experience with company however product should have been signed for as special delivery
It was left on front porch and delivery driver signed for it - that can’t be right
16 augustus 2023
Antwoord van Moissanite
Thank you for taking the time to leave us a great review. In regards to the delivery of your order, this was Royal Mail and the parcel should have been signed for or a photo taken in the handover of the parcel to someone at your address, however please rest assured that if your parcel did go missing we would of happily replaced the item for you and we would have taken this up with Royal Mail ourselves. We are glad that this was not the case and that you did receive the item. Thank you for bringing this to our attention and we hope this will not deter you from ordering from us in the future.
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