Mon Motors Reviews 

Oliver provided friendly and professional service throughout my visit to Cardiff Audi. His knowledge really stood out, and he took the time to explain everything clearly without any pressure. I appreciated the honest advice and trustworthy guidance, which made the entire process feel straightforward and transparent. It’s clear he knows his stuff and genuinely wants customers to make informed decisions.

It was a positive experience working with someone who kept things professional but approachable at the same time.

I was a bit unsure at first, but Leuan was very easy to talk to and handled everything politely and professionally. The test drive really helped. Left feeling satisfied with the process.

It was handled start to finish professionally

Great experience with Lewis at Mon Motors Volvo from start to finish. We went in with a brief, looked through a few options, and Lewis gave us genuinely helpful, honest advice without any pressure.

He was friendly, knowledgeable and made the whole process really straightforward. We had a test drive, were able to hold the car for a week with a small deposit, and Lewis even sent us a few videos afterwards to remind us of the car's features. He also arranged for some work, including tinted windows, to be completed by the workshop before collection.

Really pleased with the car and the whole experience. Thanks again, Lewis! Would definitely recommend.

I dealt with Nathan Holmes, who was straightforward and easy to deal with, an asset to your business!

Absolutely fantastic service from mon Motors Cardiff, I was sent diagrams of the parts so I was sure on selecting the right part, Ed was brilliant and a credit to the company. Thank you for your support and help keeping me on the road.

I received absolutely fantastic service from Volvo Cardiff from start to finish. From my initial enquiry, the team were prompt, professional and responsive throughout.

Joseph was exceptional and couldn’t have been more helpful. He took the time to answer all my questions, address any concerns and kept me fully informed at every stage of the process, making the whole experience smooth and stress-free.

I’ve purchased many cars over the years, and the level of customer service I received from Joseph really stood out.

I honestly cannot recommend Joseph or Volvo Cardiff highly enough. An absolute pleasure to deal with!

Great experience overall. Very customer focussed and friendly. Drew was excellent and made me feel confident in my buying decision. Thanks.

I was a bit unsure about the process of buying a car, but Scott made it much easier than I expected. He was patient and professional in all our interactions, which helped me feel more confident about purchasing my Audi A3. I appreciated his polite and courteous approach throughout.

Extremely disappointing experience with Mon Motors.

I have been trying to resolve concerns about the quality of repairs carried out to my Volvo, but the communication and complaint handling have been incredibly poor.

The vehicle was returned to me with visible defects following the repair, which should have been identified before it left the workshop. I subsequently arranged an independent inspection, which raised further concerns about the standard of the work.

Michael Lee told me he would contact me to arrange an inspection of the vehicle, but despite repeated attempts to follow this up, I have received no further contact from him by email or phone. Rhys Dimment was copied into the correspondence and I also contacted him directly asking what was happening, but again received no response.

I am thoroughly fed up with having to chase for basic communication and for someone to take ownership of the issue.

Whatever Mon Motors’ position is on the repair itself, the way this complaint has been handled has been extremely disappointing and far below the standard I would expect from a main dealer group.

UPDATE. It’s been a week since I provided the details Mon Motors asked for so they could contact me and I’m still waiting for them.

Absolutely appalling service from VW Mon Motors Bristol’s service department. My car has been with them for 7 weeks, with 3 wasted collection attempts after being told it was fixed and ready when it clearly wasn’t. Promised phone calls and callbacks never happen, emails are ignored, and nobody takes responsibility. Disgraceful customer service from an authorised VW dealership service department. Would not recommend.

Car was not presented looking it’s best at Mon motors Newport second hand car maybe but the least they could have wash and dry it

A one star rating means Mon motors have done something right but I only wish a zero star option was available because I wouldn’t recommend Mon Motors VW Bath to anyone even a complete stranger. Every part of dealing with this dealership has been nothing short of a disaster from start to finish and the nightmare is still ongoing due to a fix not being fixed properly….. (The car still locks itself with the key inside) the biggest problem is there shocking and unprofessional behaviour when it comes to aftercare to me seems like they’re really happy to take your money for a car or another service they offer but if you have any problems after said purchase just expect to be stone walled and completely ignored as I have my Golf was diagnosed with two issues a faulty infotainment system and a locking issue the girl who informed me of these diagnosed issues when I collected my car told me she would call me or email me the following day with details about getting the parts in and booking my car in for the repairs to be done and this is where the incompetence and ignorance begins I called the dealership 7 times over a number of weeks leaving messages and being assured by the person on the other end of the phone that an email will be generated and the correct department will get straight back to me 🤣🤣🤣🤣 To get someone to call me back actually took me putting in an official complaint to VW UK about the shocking treatment I have received from Mon Motors Bath but this time it was arranged between myself and the service manager to drop my car of on the Saturday and I can pick it up the following Saturday all fixed …… I dropped off my car as arranged and left happy in the knowledge that next weekend my car will be back safe and roadworthy … in anticipation I called the Friday afternoon to arrange a collection time the following day to be informed the car was ready ….YOU HAD 5 WHOLE DAYS TO FIX THIS AS I WAS TOLD !!!! Now having VW UK involved I was told that the car was actually fixed on the Thursday after the agreed Saturday so they had my car for two weeks in total…. No explanation or apologies were given… insult to injury was I love my car and I religiously clean it once a week and the car is continually garaged when parked up at home so the car was absolutely spotless when I dropped it off and with all the issues involved with sorting out my car I expected it to be clean NO THE COMPLETE OPPOSITE it was filthy bird crap on the bonnet and roof (I did check and it was dry to the point it was flaking off) leaves and other tree detritus on the roof,bonnet and in the area bellow the windscreen , greasy handprints on the doors and A-pillars and the whole car was covered in dust and other dirt so to see this was a huge letdown and clearly shows just how high customer satisfaction is for Mon Motors bath 😞😞 and the locking problem is still not resolved to which I called up about on Friday morning
09/10/26 and was given the same message/LIE …. Due to the issues you’ve experienced someone will call you as soon as possible to discuss the matter ……That’s two business days they’ve had and still nothing…….. Nightmare 2.0 Starts from here ……. DO YOURSELVES A HUGE FAVOUR AND GO ELSEWHERE…. Avoid the Nightmare !!!!!!!!!

Rude sales staff to the point of being more interested in the material on the computer screen.

We purchased a used VW Touran from Mon Motors Bristol in November 2024, travelling from Plymouth and buying remotely based on the information provided by their sales team.
A key requirement was having enough ISOFIX points for our three young children. We were assured the vehicle met this requirement, only to discover several months later, while preparing for our third child's arrival, that it had just two ISOFIX points.
While the dealership acknowledged the initial confusion, their proposed resolution involved returning the car with a substantial mileage deduction. Given our family circumstances, this was not a practical solution.
We eventually referred the matter to The Motor Ombudsman, whose adjudicator concluded that the vehicle had not been as described at the point of sale.
What disappoints me most is not the original mistake, which I accept was probably unintentional, but the lack of a satisfactory resolution or meaningful goodwill afterwards.
We otherwise liked the car and had trusted the Volkswagen Approved Used scheme. Unfortunately, this experience has undermined that trust.
Perhaps this seems obvious, but I would encourage prospective buyers to verify any specifications that are particularly important to them before purchasing.

The whole team were excellent and helpful .

Ieuan Baldwin was very thorough when I came into newport ford to finalise the purchase of my Ford Fiesta. He took the time to explain all the optional extras clearly, making sure I understood everything without feeling rushed. During the handover, he carefully walked me through the car's features, which was really helpful as there was quite a bit to take in. It felt like he genuinely wanted me to feel comfortable and confident with the vehicle. So a huge thanks to him and Wesley Baker for all their help and support during the whole process.

Mon Motors’ sales team were friendly and helpful, but the standard of support changed significantly once the purchase was complete.

Within a week, the gearbox developed an intermittent grinding noise when engaging first gear. Because the issue did not appear on diagnostics, I was told that no fault could be identified. Almost 18 months later, the noise remains unresolved.

Since then, the van has also required attention for faulty sensors, causing further loss of working time as a self-employed person. During that repair, the dealership lost a grommet. As I couldn’t afford to take yet more time off work and make another journey to Newport, I asked them to post the grommet to me so that I could fit it myself. This was eventually done, although not without some reluctance.

More recently, the side-door handle cap broke off. Mon Motors asked me to bring the van in for inspection before deciding whether the damage was covered by warranty or caused by “driver error”. Quibbling over a £50 handle on a £51,000 van is difficult to justify. I asked whether I could provide a video instead, to avoid an unnecessary visit, but my subsequent emails over the last two months have gone unanswered. (Also driver error -how rude! I've been driving for more than 30 years and I think I know how to open a van door!)

These incidents demonstrate a continuing pattern of poor after-sales support. Individual faults are disappointing, but the greater issue is the dealership’s failure to resolve them efficiently, communicate properly, or show reasonable consideration for the time and inconvenience involved.

As a self-employed person, every unnecessary journey, delay and period without the vehicle has a direct impact on my work and income. That seems to have been given very little consideration throughout my experience.

After owning multiple Ford vehicles over the last 32 years, I am now highly unlikely to purchase a Ford again. Committing £51,000 to a vehicle should come with dependable after-sales service. Unfortunately, my experience has been consistently poor and has seriously undermined my confidence in both Mon Motors and the Ford brand.

I was happy with how things went and felt looked after throughout the process. Lewis was very helpful and ensured everything was smooth and well-managed. Communication was good, with regular updates to keep me informed at each stage.
The only minor downside was that the e-signing process could have been more straightforward. I’m also a bit disappointed that the Polestar engine upgrade software isn’t available yet for my new XC60, but I hope to get that asap.

Buying a brand new car for the first time on a PCP can be challenging. Diaa Wawieh was professional and supportive throughout the process.
I did most of the transaction on the mobile phone from The Netherlands which was not easy but I always felt Bath Audi would be there to help if I needed it.