Mon Motors Reviews 

Charlie was friendly and professional during the entire process. He provided clear advice and remained patient even when I changed my mind several times. Communication was polite and courteous, which made the experience much easier. I purchased an Audi A1 and found everything to be well organised without any issues.

Joe was very friendly and professional. Everything felt straightforward and well organised, which made the whole process smooth. I really appreciated how clear and easy things were.

I Visited cardiff Audi yesterday and received excellent customer service from Luke he was very knowledgeable and helped us to choose a car suitable for our family and work, we have decided to have an Audi Q6 i would highly recommend this garage for customer care not pushy just extremely helpful, the show room is lovely and all of the staff are very friendly and helpful ⭐️⭐️⭐️⭐️⭐️

Everything worked well. I had a lot of help in obtaining and fitting cameras from one of your employees whose name I cannot remember

Very helpful

Scott and Tom were very helpful during the process of choosing my Audi A3. I appreciated the honest advice and the fact that there was no sales pressure at any point. They kept me informed about the timescales, which made things much easier. Both are a credit to Cardiff Audi.

I was initially unsure about the process, but Henry at Cardiff Audi made everything straightforward. He took the time to explain all the options clearly and walked me through each step. He was friendly and professional throughout, which made a big difference. I appreciated how much effort he put into making sure I understood everything. I purchased an Audi A3 and felt confident in my decision thanks to his help.

Excellent service from Rhiannon. Made the whole process of changing vehicles easy. Loving my new car and would highly recommend Mon Motors. Thank you

Ieuan Baldwin thank you for top class service.

Luke at Cardiff Audi was really helpful when I was choosing my Audi Q4. He provided honest advice and didn’t push me into making any quick decisions, which I appreciated. It felt like he genuinely wanted me to pick the car that suited me best rather than just closing a sale. If there was something he wasn’t sure about, he made the effort to find out instead of guessing, which gave me confidence in his guidance. The whole process felt calm and unhurried, and I left feeling comfortable with the decision I'd made.

We were interested in a VW ID 3 demo car at the Brislington branch but were persuaded by sales reps that a new ID3 would be cheaper.
We looked at finance which turned out to be very expensive and worried us. On the website, the demo car was£363 with K4 deposit but the salespeople’s computer they said was different and made it £100 more per month, so we looked at the new car finance deal which was £451. per month and a worrying amount for us.
When we received the contracts by email and on their portal, our car had been included which we had asked not to be included. We only wanted to give a K4 deposit and keep the money from our car towards the next car which we got an offer for from our local garage who sell Ford, the make of our car.
We were anxious about the payments and with the contracts being wrong including no insurances for tyre cover etc they said they’d throw in if we paid for paint work cover, we decided to cancel.
We cancelled 2 weeks ago, only a week after having paid the £500 reservation fee for the new car but no lease signed or registration form or order form.
The sales manager said we’d get our £500 reservation fee back but we’ve had nothing. He said he’d phone their finance department last Wednesday and it’s now the following Thursday, still nothing. He said he’d write an email confirming our cancellation and the return of our reservation fee, still nothing.
There is no email to contact Monmotors. We had one salesman’s email to cancel with which they used to contact us with the contracts, but their complaints email didn’t work or their escalated support compliance email, so we will have to take this further. Avoid like the plague!

Levi was extremely helpful throughout the process of purchasing my Volkswagen Tayron. He took the time to explain everything clearly, particularly regarding finance options, which made it much easier to understand. All available choices were laid out in a straightforward manner, and he was very professional in his approach. From my initial enquiry to placing the final order, Levi's communication was consistent and detailed, ensuring there was no confusion at any stage. I appreciated how everything was handled efficiently and clearly.

The whole experience of updating my Volvo was made extremely straightforward. Andrew looked after my needs and wishes very well.

Was great from start to finish, everything went smoothly and am happy with my new car

Mail made everything clear with his advice and quick responses. Communication was easy throughout. We were extremely satisfied with the experience and will return. We recently bought an Audi from another dealership and the Cardiff experience was far more positive.

I found a used Audi Q5 PHEV I was extremely happy to purchase. I paid a deposit. I arranged to collect the car, travelling by train to Cardiff on the pre-arranged day. The dealership was aware I was doing so. They told me they 'could collect me from Cardiff station but they wanted to not be in the traffic'. I should have thought again at that point.

First problem on arrival at the dealer: the car charger was missing. I had to point this out. I was told it had gone astray and a replacement would have to be bought and posted to me. I had to leave without one. It arrived over a week later during which time I couldn't charge the car. That cost me money. Not impressed but stuff happens I thought.

Second problem: the MyAudi app requires a vehicle code. I wasn't given one on the day. I was then told I didn't need one as the dealer had sorted it out their end. They had not. Several calls not returned, several emails too. I contacted Audi technical online who said I needed an activation card. I asked Cardiff Audi (Service department) for one. They told me I had to pay £2 for it. I had just spent £29k on the car. Laughable. I said - via email- I won't pay but I expect the card. They didn't EVER respond to that but some days later the card did arrive in the post. No note, just a card in an envelope. Rude but so be it. Problem at least solved.

Third problem: the code on the card was not recognised by the app as relating to my vehicle at all. Getting quite annoyed at this point. Dropped another line to the Service Dept (I was polite). Got the usual response - absolutely nothing! I emailed the Sales Rep who sold me the car. He told me not to leave a bad review. I said I wanted it sorted. He said just don't leave me a bad review.

I contacted Audi tech central - very helpful except: they couldn't sort it but to call Mon Motors Bristol rather than Cardiff. Not sure why Bristol. Perhaps they knew something I didn't about Mon Motors Cardiff? Called Bristol Audi who said 'no problem, change the Audi partner on the app to Bristol and you'll receive an email with instructions by the close of business today'. Hurrah!

Premature celebration as it turns out. No email arrived and hadn't the next day. I called again. I was told they would call me back asap. NO RESPONSE whatsoever.

It then dawned on me: The recorded message you get when you call Mon Motors Audi says 'abuse of staff will not be tolerated'. I originally thought that's odd, who would abuse the dealer staff? Surely not. Now I think I see why some poor souls may become frustrated with the service from Mon Motors (Bristol and Cardiff).

I have never owned an Audi before. I thought I was making the move to a bigger, bolder brand. On this evidence, I was very very wrong.

The leave a review email from Mon Motors Audi simply asks for 2 boxes to be ticked that sum up their service. None of the options allow anything other than praise. What a joke. Only praise is accepted!

I hope that other Audi customers that use Mon Motors have a better experience than I did. The 'customer experience' was frankly appalling throughout. And to date my problem in making the app recognise the car is unresolved. I am incredibly disappointed.

I recently purchased an Audi A3 and found the experience straightforward. The staff were attentive and ensured I felt looked after throughout the process. Being able to take the car for a test drive helped me decide, as it gave me confidence in my choice. It was useful to see how it handled before committing. Everything was explained clearly, so I knew what to expect. I'd say they made the process smooth by keeping things clear and simple. Still waiting call back mind to discuss the missing parcel shelf.

I was advised very professionally and thoroughly by Chris and he made the whole process from test drive to ordering and collecting the car very easy and stress-free. Chris took the time to contact me a few days after collecting the car to check if I had any queries and helped me to use some of the new features when I came in later with questions about them. I think my new Volvo XC40 was excellent value for money and I am delighted with it. Excellent customer service and a top quality car.

Always been treated with respect and politely. Second vehicle I have purchased from this company.

Mail was great. delighted with our new car.