Moosejaw Reviews 

When I ordered a climbing harness from the Milwaukee, WI Moosejaw, they shipped a very different mountaineering harness. Overall the type and build of the harness I received is significantly less safe for my use as an arborist and rock gym climber. When I requested an exchange or refund on the unused harness, they refused. When I called customer service to voice my concerns and to clarify the situation, I feel they added insult to injury. I received no support and no indication that the company or its employees care about preventing similar errors in future sales to other customers. If you plan to buy any climbing equipment from Moosejaw, please protect yourself. I recommend only buying climbing items from a brick and mortar store. If you’re buying online and require a product as advertised, I hope you will consider buying from a different retailer.

As I look further into the error Moosejaw made surrounding my purchase, I see signs that they may have benefitted from sending me the wrong product intentionally. After all, the harness that I received from Moosejaw was from a past year’s inventory and valued at $10-20 cheaper than the harness I ordered. I hope they haven’t intentionally tried to take advantage of online purchases to clear their inventory from the past season, because in the end they are losing my business. I have since bought another, sturdier harness and hundreds of dollars worth of climbing gear from elsewhere. Stay safe! SSDGM.

Extremely shady behavior by Moosejaw led to me canceling my first and last order with them.

I had nearly the same experience as James Olesen did in March 2019. My order seemingly went through, but a day later, Moosejaw put a hold on it demanding that I call them. I immediately called, and the Moosejaw customer service woman said I needed to contact my credit card company to get a 6-digit code to unblock the order. I then immediately called my CC company and the representative said that in their 5+ years of working in credit cards, they had never heard of a vendor asking for a 6-digit confirmation code, and said flatly that no such code existed. Furthermore they said that the payment had in fact already been authorized the previous day, and that the vendor had made a mistake by first requesting a zero dollar charge, then a few moments later, successfully processed the actual charge, which was immediately approved. The CC rep had the Moosejaw transactions listed down to the minute and said there should be no impediment to them processing my order. I also checked my bank online, and there was no indication that there had been a block on the payment or anything other than a successful transaction. In short, the CC company was saying there should have been no such issue, at which point I thought I could just call back Moosejaw and clear it up.

No such luck - Moosejaw insisted on receiving either a nonexistent code (which I explained the CC company had said was impossible), or that I authorize an additional $5 payment on my credit card to see if it worked. The way the Moosejaw customer service person described it, adding new charges did not even sound like a definitive solution - only that *maybe* adding an additional charge would work and somehow confirm that I was a legitimate buyer.

I had also mentioned an issue to both the Moosejaw rep and the CC rep about something unusual I saw in Moosejaw's order summary. Specifically, while the charge was correctly listed in both my credit card statement and the summary of the Moosejaw order, the actual charges listed on the righthand side of the same Moosejaw order summary showed a price of exactly double the correct price. (I.E. $500 rather than the correct price of $250.) This gels with what Tracy Kay wrote below in December 2018 when she was double-billed.

While I was on the phone with my CC company and Moosejaw, I actually ran a search asking something to the effect of "is Moosejaw a legit company", and the Trustpilot page was one of several unflattering sites that popped up. I quickly scanned and saw many of the same red flags that i had experienced.

This was enough for me. I declined to add any new charges over the phone and told them to cancel my order. I simply do not trust Moosejaw enough to jump through additional hoops that my credit card company says are unprecedented and unwarranted. This is extremely shady behavior and I will never deal with Moosejaw ever again.

Another dishonest company. Order says 2 day shipping on kayaks which is a lie. Then you wont get a shippong estimate and get to wait a week to get your money back. NEVER AGAIN.

Quite simply the worst on-line company I have ever dealt with. Trying to place an order online is incredibly frustrating. First, the website keeps failing and telling you there's a problem and to try again. Then, after trying three credit cards through nine attempts, the order is placed and the next day I get an email that there's a problem with my order, which turns out to be that Moosejaw wants a "confirmation code" from American Express, which AMEX doesn't use. AMEX customer service tells me they had already approved the transaction, but Moosejaw refuses to process it. AMEX gives me a number to give to Moosejaw if they have any questions about my credit, which Moosejaw refuses to do. Moosejaw instead suggests making a series of small charges to my card "to confirm it's me". American Express tells me this is insane behavior, but Moosejaw would apparently rather lose my business than act sane and treat its non-fraudulent customers with respect.

I was blissfully unaware of the horrible ratings of Moosejaw, and ordered two, womens shirts from them. Was tempted to cancel the order because of this, but held off because I paid for it with my Capital One cc. They always have my back, so I decided to let it play out. I received my order, in less than a week, and I'm super happy with my purchase. So I'm not sure why this company has such awful reviews?

Ever since Walmart bought Moosejaw they have run deceptive advertising. The last four months I have been getting pop up ads from Moosejaw advertising Arcteryx Beta SL jacket 30% off from $299 to $208.99. Click on the jacket to buy and no discount. Contacted Customer Sevice with screen shots of the ad, they shrug it off say it's an incorrect ad,we are not offering a discount for that product, too bad, tough luck, reset your cookies, delete your history. Basicly reset the computer. REI, Backcountry, Sunny Sports and Sierra Trading Post advertising is reputable. I am done Walmart Moosejaw.

Horrible customer service... I WILL NEVER PURCHASE ANYTHING FROM Moosejaw AGAIN. NEXT STOP, EVERY FORUM I CAN FIND ONLINE TO HELP PREVENT ANYONE ELSE FROM HAVING TO DEAL WITH THIS COMPANY. SHOULD NOT BE IN BUSINESS.

I ordered a coat to find out they have a inventory problem where I cant get my coat in a timely matter. They are just darn out horrible.

Terrible costumer service. I ordered a 1/2 zip better sweater for my wife and they sent me 3 nylon sacks for backpacking. When I called them to tell them of there error Ryan O’Neil, (probably a made up name) the costumer serves person (I use that term lightly) informed me that they no longer have the item and cannot refund me the money until I return the item they sent me by mistake..... Classic bait and switch. Their mistake but I don’t get my money back till I fix their mistake. I asked to speak to a manager and was told by Ryan “ I’m sorry but that’s our policy” and would not put a manager on. If that wasn’t enough, when I received the shipping label they were going to charge me $7.00 for shipping their mistake back to them. I called them back and Ryan said he would wave the charge. We’ll see. I don’t trust him or the company. I then asked Ryan to have his boss give me a call......still waiting.

I thought i had found the coolest company ever!! They promised me via online chat that they could ship an item overnight because I needed it for a specific event. Now, if they had just said no, we cannot do that, I would have been fine with it. But they insisted they could ship overnight! They even waived shipping! Wow, how awesome!! Lo and behold, I get the shipping confirmation the next day which states that delivery will be... in 3 days. What??? So I contacted them promptly via their cleverly-worded online email form, which assures you a response that you will NEVER get. After reading the other reviews, I feel a little lucky because although they flat-out lied about being able to deliver it overnight, at least I got the item I ordered...

My purchase started out OK but then it went downhill immediately after the purchase. The rapid fall started when I called in to notify them that I was double billed for my purchase. The customer service team is about as BAD as I have ever experienced. They basically would not take ownership of the error and it took me weeks and many calls to get someone to actually care about the error and investigate the ongoing issue. I actually had to send in pictures of my statement to prove the error as they repeatedly told me that I was wrong and basically insulted me many times. They are RUDE and will do anything to avoid working towards a resolution to a problem that MooseJaw created. I should have looked at reviews before ordering as I now see that there is a very, very long list of customers that were also treated poorly. I would look elsewhere before placing an order with Moose Jaw. Good Companies value their customers and as I found out...Customers are not valuable to the Customer Service Staff and the combative attitude proves that fact. Cool Company Name but Terrible Customer Service...

Several days after ordering an item, Moosejaw emails to say the item isn’t available. This alone is enough for a poor review. But it didn’t end there. When Moosejaw didn’t refund my money, I filed a claim with PayPal. Moosejaw didn’t even reply to affirm or deny the claim, and PayPal refunded my money.

awful customer service. false advertising. Told me I was receiving one item, but sent a different one. Then told me tough luck. Took over an hour of chatting for them to come to this conclusion, pathetic.

Their items are never in stock, and they waste weeks of your time. I've now gone through five orders in a row with them trying to just get a parka, and every time, something is off. Either I get a notice weeks or days later that it's not actually in stock - in spite of ordering it with a customer service representative - or I'm sent the wrong thing. I was sent a medium that they had labelled incorrectly as a small (I needed a small), and am now being sent an entirely different parka from the one I ordered. They also outright lied - I was told a discount was applied to my payment that never was. They are not worth your time.

worst company i have ever dealt with. tired to purchase jackets for my kids using 2 different credit cards. i understand. that can be difficult for fraudulent reasons. while on the phone with the representative they suggested to get a gift card. which was a great idea. so i did to make that transaction.which was in-stock when placed my ordered. so a few days came by when i got a email. asking needing further verification. odd. called, they started asking questions where is the package going to who is it for, do you know the receiver... who are they to you. know it was getting kinda personal. answered anyways, for the fact i needed these jackets for my kids in New York. the deal was good, but not worth the hassle. now 2 more days later. i get a email informing me that the items where not off stock. which they where sending me a refund to my card for the 2 jackets. called to try to get the refund for the gift card they said they cant bc its nonrefundable. not like i got the gift card to give as a gift, then not too. it was only to make this transaction which they even seen, and verified was true. they put a manager know they tried to up sale me another product. smh i will never order from this company. stuck with a gift card i don't need anyone want it half off lol

Ordered an item i needed in a couple days, ordered it with two day shipping. and FIVE days later get an email they dont have that item anymore.

What a pain! Spent half an hour chatting with customer service because I couldn't add items to cart, then once they did that we couldn't get my payment to work, then the shoes I was trying to buy were gone. And why can't you search by specific sizes? How is it helpful for me to narrow down my search to 5.5-7.5. My feet are a 6, no other shoe size will do.

I had a terrible experience with these people. Ordered something which was a month overdue and got a bunch of bureaucratic bull about how they couldn't refund. I think these people do a great disservice to the proud city of Moose Jaw. They try to be so cutesy but it doesn't work without competence, of which they have none

Deceptive and dishonest. Website states that any orders placed before 3 PM will be shipped that day. Placed an order before 3, was still not shipped the next day (needed it before leaving for vacation). Contacted Moosejaw, they told me it had shipped the pervious night and gave me a tracking number that showed it would be delivered on time. An hour later, I got an automated email stating that my order had shipped (with a difference tracking number) that would not be delivered before I left. Contacted them again, they assured me that the new tracking number was wrong it would be delivered on time. Of course the new tracking number was right and it was not delivered on time.

I then contacted them and asked to return the order. They said no problem. My ordered contained a gift card, I specifically asked if I could get refunded on that, they said "yes". I ship it back and now they refuse to refund the gift card. Their agents have now lied/been grossly wrong 3 distinct times and they refuse to stand by their policy on their website.

First off Moosejaw and Mountain Steal are basically the same company. I ordered shorts from Mountain Steal and suddenly I'm getting spam email from Moosejaw.
My main issue is the fraud that both websites are perpetrating when it comes to their Prana shorts. They intentionally do not list the inseam size, which is something Prana and other legitimate websites do in order for the customer to know they are ordering the size they want. This is how they offer big discounts because they ship the odd size inseams that most people don't want. They bank on most people not returning the shorts or not even being aware that different inseam sizes exist.
I have spoken to customer service for both companies (one in the same) about this issue, and they admit that they have received several complaints but continue on with their misrepresentations.
Maybe the Attorney General will get their attention.