Samash.Com Reviews 

Ordered a guitar through Reverb (still lists Sam Ash as "trusted") since it's sale to a Mexican cartel. Sam promptly sent my guitar to the wrong address in the wrong state (God knoweth how). I used the "contact seller" chat to alert Sam Ash customer service 15 minutes after they sent me tracking, so I caught the shipping mistake before it even left the warehouse and told them. BTW, I live 120 miles from where it was shipped, an afternoon's truck drive. The problem was who "them" was. I was chatting with a bot who replied he'd get back to me "soon". Wonderful customer service! Reverb lists one of Sam Ash's attributes as "quick responder" ironically. Long story short, I didnt hear from Sam-bot for 2 days and the guitar proceeded to the wrong state in a long hot journey doing wonders for a wooden instrument. There was no way to stop it even though caught immediately. Since Sam Ash was sold, it's now an online AI "don't care" company. Dont do business with them through Reverb or any where else and don't buy Reverbs lies about their corporate vendors.

I purchased A new guitar at Sam Ash because of the 17% discount they were offering. The guitar came defective. It wasn't playing properly. I contacted the support team and they said to send it back. They wanted me to pay for shipping costs even though the guitar was defective. I had to take the guitar to a luthier, it cost me close to 200 dls to fix it. I won't be buying from them never again. I had a very bad experience.

Basically now that Sam Ash is on line only people have nowhere to post reviews. In my case I’ve had over the past 30 years great experiences with Sam Ash stores and now online store. I recently got a damaged box via FedEx and Sam Ash paid for the return and I got my full refund in 1 day after it arrived to them in Florida. All I can say is for me they’ve been 5 stars on every occasion

They will not warranty product even though they were presented with website guarantee . There are lots of reputable places online to buy , avoid these people .

DON'T BE FOOLED!!!
Called customer service about the balance on a music lesson payment card. Not only was the lady rude but all she kept repeating was they no longer honor any gift cards purchased prior to 7/21/24, which is when Sam Ash went bankrupt. CS rep (Lisa) stated this company is Emusic Doing Business As Sam Ash Music and they are not responsible for any liabilities that Sam Ash might have had. She also suggested that I dispute the charge with my CC company but did not offer any type of inhouse resolution. So I say again, don't be fooled. If you think you're doing business with the original Sam Ash Music Company, think again. This is a whole different company simply fronting with the well known Sam Ash name.

Hidden return policy. Purchased a cymbal that won't work out for me and they are telling me I need to go buy my own return shipping, even though this is not stated anywhere on their website. Tried chatting multiple CS reps and they are all refusing to provide a return label.

This place stole my money. I sold them my drum set, they gave me a store credit and now refuse to honor it. Do not buy from here under any circumstances.

Ordered Zildjian Cymbal set from Westminster, Ca. store. Never contacted when it arrived. Had to drive there to check. Was promised a gift certificate and never received it. Emailed to enquire about using the gift cert. on another purchase and no answer. Won't deal with them again with such poor regard for customers.

Ordered a microphone, stayed in processing status for 5 days, charged my credit card then emailed that the product was out of stock. No attempt at customer service. Lousy way to do business. Stick with GC or Sweetwater.

I made a purchase, order # 2001367216 on Dec 23 last year. Normally the generally accepted timeline to ship is 3 business days max. Seven (7) days later I get a notice that it had shipped but I know better and I followed the tracking number they gave to find "USPS awaiting pkg." In contacting them by eMail I got no reply. On the twelfth day I called cust. serv. and told the guy to cancel the order and refund my $$, $32.99. He said the funds would show in my PayPal acct. Not trusting them, On Jan 06 I checked USPS and found no evidence of any pkg. there, so I called again and received exactly the same "oh don't worry" routine, that he was going to straighten all this out and would contact me with a confirmation eMail. The eMail he sent was that he was trying to "contact the store"? This was the second time I had told them to cancel the order and refund the $$, so I sicked PayPal on them. They'll get the money out of them.

I am in absolute disgust with this company. I signed up for a Sam Ash credit card and placed a single order with them for 6 items online. I received all 6 items and was charged for all 6 items. About a week after purchase I proceeded to return 4 of these items to a physical store. They accepted the return like normal and said my original method of payment would be credited back within 7-10 business days. I waited and still nothing. So I contacted them back and they are trying to tell me that Synchrony bank never paid them for the purchase, so they won’t issue a refund. Meanwhile, the charges are very real on Synchrony banks end and Sam Ash refuses to do anything about it. I have opened a case with Synchrony to hopefully fix the issue. But I’m starting to get worried that I’m about to get royally screwed on over $300 in merchandise. This company is a fraud and all should steer clear.

Screwed me hard!!!!!! Broken high end guitars 🎸 Don’t be fooled loser Company!!! Online crooks nothing was good aftermarket case , aftermarket bridge, pick ups misaligned and almost falling out absolute BS!!!!!

Absolute trash customer service and company. I spoke with two associates about a return I wanted to make which was well within the 45 days who tried to convince me to sleep on it and take a few days to make sure I really wanted to return the items. Then when I asked for the return shipping labels, I was given the run around and they would call me back and had to get approval. Now, I have to front the shipping costs to return these items back to them to maybe get a refund. Do not spend your money with Sam Ash, as they will swindle you every step of the way.

I paid for a high ticket item on the Sam Ash Direct Ebay. Absolutely no communication was provided after several attempts on my part, and only after stating my intent to resolve with PayPal did the seller cancel the order because they did not have item in stock-something I suspected all along. I expected more from Sam Ash. Never again. They deserve no stars in my opinion

My Sister Ordered a Squier Classic Vibe 70s P Bass from Sam Ash And I'm Still Waiting for it to Arrive And Sam Ash Didn't Even Give my Sister a Tracking number
What a National Disgrace
I thought Sam Ash was legit but I think it's a Scam!!!!!!
🤬🤬🤬🤬🤬🤬🤬

Tried very hard to buy an Epiphone guitar. Tried 3 times to pay with my Sam Ash Credit card. Never would go through. Finally paid through PayPal. Get it together.

"Bought" something for the website and only after I paid did they tell me it was not in stock. Now I have an authorization on my account they refuse to remove. Scam!

I have one bad experience after another with them. They do not stand behind what they sell and they do not care about their customers clearly. Recently I purchased a Casio Keyboard, which I was told after the purchase that the only left was a floor sample but it was I perfect condition. I agreed to take it since it was good condition. However it was shipped without its packaging, shoved in a shipping box with little padding and ended with a crack in it. I bought a unit in perfect condition and their employees broke it. It was also missing all of its included accessories. Sam ash customer service reps Mr. Fisher and Mr. Foster were incredibly rude and of absolutely no help and refused to offer replace the item their company was responsible for breaking. It was clear that they didn’t care about making trying to resolve the issue reasonably. If I had walked in to a Sam ash, grabbed an instrument threw it on the floor and broke it, I would be responsible for it, apparently when Sam ash employees carelessly handle your instrument and break it, they aren’t…Do yourself a favor and either buy locally, from Sweetwater or even Amazon would have provided a better experience and resolution. SHAME ON YOU SAM ASH!!!

In future, I will pay a few dollars more elsewhere.

84 $ tax refund became Net 15 $ due to the outstanding Customer Service of the SamAsh team.
Taking into account about 68 messages and moreover various chat and phone conversations to get anything at all, this customer experience is a complete waste of time.
Furthermore, 2 out of 7 packages wrongly addressed, complete and utter neglect of very specific shipping requests during the 15 Months this process lasted. Hopeless.
As one will understand, it is unlikely that I will buy here again.
When buying cheap, one gets what one pays for.

Good stuff first:
called in from Asia, and got best price in market on a 12xx $ Yamaha product.

Now the interesting stuff.

2018
Nov : BUYER: sent enquiry for 7 microphones and asked recommendation
SAMASH: no answer
Dec29 BUYER: Sent enquiry for 12xx $ Yamaha product
SAMASH: will come back shortly
2019
Jan7 price agreed
Jan 19 SAMASH: order confirmed
Jan20 SAMASH: received payment authorisation Order shipped
Jan 21: package arrives at Forwarder and is shipped to Asia at buyers' expense.

Jan 24 BUYER: submitted documents for sales tax refund (as item left USA)
Jan27: SAMASH: processing.

May8: BUYER: what happened with the tax refund
May28: SA : please resend documents (same as from Jan24)
BUYER: Sent!

AUG 5: BUYER: Did not receive Refund.
SAMASH: please send another document.

About October 15-22 phone conversation:
SAMASH: we have Tax money for you but since it took so long cannot credit back to amex. Shall I send you a check?
BUYER: No thanks, that will take weeks and moreover cost a large amount to cash in. Please give me store credit. (USD 84)
SAMASH: done.

Then Website goes offline for about a month as region blocked. No answer when complaining about that.

DEC 1: request order to be placed for 121.82 by email
Dec 2 : place order for 121.82 and ask by phone for store credit to be applied. (E-mail no answer)
SAMASH: “No worries I just have to cancel this order and re-write it using your store credit. Sorry for the delay!”
E-mail confirms that action is being taken.
SAMASH: order shipped.

DEC 14: BUYER: Where is my package?
SAMASH: we received it back.
BUYER: my address details are good, please resend.

2020

Jan 7: BUYER:
did not receive order.
Jan 18: SAMASH: the order was refunded to Amex beginning of December
BUYER: refund not received.
Jan 25: BUYER: asks for resolution
Feb 7: Buyer : asks for resolution
Feb 14: BUYER: asks for a solution
Feb 22: on Chat as no reply on e-mail:
SAMASH:
Actually the money was not refunded and we have given you a store credit.
BUYER:
Thank you for timely telling me.
So now you owe me 121.84 for the shipment that without applying store credit was first sent to the wrong customer, and then returned, and after that cancelled without telling me.
Furthermore, you owe me $ 84 from Tax Refund concerning January 2019.

I will put a new order in but Please make sure I receive all in one box so I pay forwarding charges only one time.
Buyer email writes another email::
 so we can send everything in one shipment only, to avoid the outrageous shipping costs.

SamAsh however choose to Ship about 1 kilogram of strings and small stuff in FIVE boxes, so buyer had to pay about 98 $ forwarding cost including $ 7.99 for correcting an again wrong address, instead of $ 27.

Mar 1: Buyer complains about shipping and ensuing cost
SAMASH:
I do apologize about this I've send an email to my managers to see what we could do for you. I will keep you posted thanks!

Mar 30: BUYER: any further thoughts on this?

April 24:
BUYER:
""
if there is nothing to add from your side, I will assume SamAsh agrees with the summary, and that SamAsh is not against reporting thereof, and the events leading to this apparent lack of attention to customers’ interests, on appropriate platforms and in surveys.

Thank you for your time, and best of luck.
Stay healthy.
""

Jun 1 : Still no answer on date of posting this review.

Great place for all your music and speaker needs