More For Your Floor Reviews 

165
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Started off with 1 room, impressed enough to use for 2nd., then became stairs & landing!! As you could tell, happy with carpet & service ('own' delivery slightly better than courier) No need to hesi... Toon meer

Beoordeeld met 5 van de 5 sterren

Problems with delivery and when finally received the carpet, two rolls were damaged. Carpet fitter saved the day by cutting out the bad bits. However MoreForYour Floor were anxious to put things right... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I ordered 25 mm grass. What came was totally flattened on roll and despited many communications with seller and excuses/advice it never attained more than 15mm thickness. Just received excuse after... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very friendly and helpful staff. Great prices and quality of carpets and underlay. The carpets in which have really been a lasting touch to doing the whole house! Delivery was within days and more tha... Toon meer

Bedrijfsgegevens

  1. Huis en tuin

Geschreven door het bedrijf

More For Your Floor brings more than fifty years of flooring experience, offering high‑quality carpets, vinyl, laminate, underlay, artificial grass and accessories at competitive prices. Dispatched quickly from our UK warehouse. Need help choosing? Our friendly team is here on 0800 695 5555. Browse now.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

165 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(165)

3 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Vinyl flooring

I am very happy with the purchase of vinyl flooring. The product was delivered on time, protected against damage and at a good price. I would recommend.

31 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Modern grey vinyl flooring

I ordered flooring from more for your floors through eBay, They were super helpful and the flooring came within days due to a delay with the couriers which I expected anyways due to the lockdown. The flooring is great quality and I can’t fault it at all I will be using this company again In future I definitely highly recommend this company.

31 maart 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor communication, worse customer service, worst courier service I've ever encountered.

I have to admit these guys are usually top notch but my latest order of a house worth of carpets and underlay has gone that wrong it sent me looking for somewhere to warn others.

I am now on my third failed delivery and am still waiting for my carpets. You have to call customer service every time to find out the item isn't coming, they never call you. They then offer a half hearted apology, with the words "all I can do is arrange another attempt". First excuse was that the van collecting the carpets was a hire van and not big enough. The second excuse was that the carpets were at the wrong depot. The third excuse was that there was a shortage of drivers and it was still at the wrong depot.

I would advise anyone to find someone else if they can, especially if your order is time sensitive. As I say i have never had an issue before and these problems do occasionally crop up. However i have never met a company who cares so little and is as inept when there is an issue.

Avoid if you can, I certainly will in future.

Edit in response:
James. While I appreciate your quick reply, I am not totally impressed by the shameless plugging of how good you normally are. A lot of my review content and the reason why I left this review goes to customer service quality when there is an issue. I have stated myself that it is unlikely that there will ever be a problem when ordering from your company. However your company's manner of dealing with issues that will always arise at some point is woefully inadequate. It has now been escalated to a customer service manager and we will see how that pans out. However I shouldnt have to have it escalated to a manager to see any realistic progress.

Once again, many thanks for your response. I will provide further detail via private message.

2 januari 2020
Review zonder uitnodiging
Logo More For Your Floor

Antwoord van More For Your Floor

Hi Adam

Thank you for your order, for taking the time to leave this review and for mentioning that you have purchased from us many times previously without issue.

I do apologise for any issues that have occurred. I have just messaged you through Trustpilot's messaging system asking for some order details, once I have these I will get this looked into right away for you.

Our on-time rate is above 99% across all dispatched orders so I do apologise that the service on your latest order has not been up to our normal high standards. We are the largest UK seller of flooring on eBay and the last thing we want to do is lose a regular customer, so I will certainly escalate this once I have your details.

I do hope to hear back from you very shortly and and once again I do apologise for issue on your latest order.

Kind Regards
James
More For Your Floor UK

Beoordeeld met 1 van de 5 sterren

response

In response to my last review 2.8.19.I was contacted for more details and promised an investigation, well surprise surprise nothing .... says it all steer clear of this firm.
As you have obviously have access to all the correspondence please see emails from 17th and 19th July and tell the truth about the goodwill gesture which has not arrived!

23 oktober 2019
Review zonder uitnodiging
Logo More For Your Floor

Antwoord van More For Your Floor

-Update -

Hello Alison

Thank you for updating your review.

To confirm, I personally checked your refunds this morning following your review, both refunds were showing as successful in our system and were confirmed by our gateway provider, I can assure you this is the case.

To follow on from this I have emailed you confirmation of these refunds from our gateway provider. Both refunds were successfully completed which the documents I have sent show. I advise you to double check your statements for the card used and to contact your bank if these were not received, as everything from our end is above board and confirmed as successful.

- Initial Response -

Hello Alison

Thank you for the follow up review.

I do apologise for the delays that occurred on your order. At More For Your Floor UK our on time delivery rate is over 99% across all orders, so I do apologise you experienced undoubted issues and delays on your order, this was not up to standard.

From checking your order I can see that the initial delay was due to the billing address of your card not matching the billing address supplied by yourself, this unfortunately flagged your order as high risk by our card acquirer's fraud screening checks. Upon request you promptly responded with confirmation of your address so we could dispatch your order.

It is then clear that you did experience delays and issues after this, we do unreservedly apologise for the delays and we take full responsibility for this, we recognise the delivery of flooring is critical for our customers as this often has knock-on effects. During the correspondence with you by email a good will gesture refund was agreed with yourself and this was then processed by our accounts team, a further refund was processed for your missing doorbars.

You followed up with us on August 2nd asking why the refund was not processed, we checked and confirmed that the refunds had indeed taken place and having just checked this myself I can see that the refunds were processed at the dates and times below:

Good will gesture refund: 01/07/2019 18:14:00.450

Refund for missing doorbars: 05/07/2019 15:34:07.707

Please note all card refunds are processed back on the same card that was used for the original purchase, so I would expect to see the above refunds hitting your card approximately 3 to 5 working days after the above dates.

Thank you again for your business and your review, I do apologise that the service you received was not up to our usual high standards.

Kind Regards
James
More For Your Floor UK
The UK's Biggest Flooring Seller on eBay

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