The three pin plug on our Morphy Richards soup maker became faulty. This was outwith the guarantee period. Following notification to Morphy Richards a substantial discount was offered on a replacement... Toon meer
Bedrijf heeft geantwoord
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Almost two years into its four-year guarantee, the power supply to our Turbosteam Intellitemp iron began failing at the ball-and-socket joint. We have never claimed from Morphy Richards under warrant... Toon meer
Bedrijf heeft geantwoord
Most awful company ever. Paid for my items told me they was on the way about 2 weeks ago to then only tell me yesterday I never collected from parcel shop. I paid for delivery to my door not parcel s... Toon meer
Bedrijf heeft geantwoord
The online chat was efficient and easy to use. The Service Agent that assisted me, Rich was extremely helpful and patient. Receiving a replacement for my faulty item was straightforward and fuss free... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contactgegevens
, , , Verenigd Koninkrijk
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
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The three pin plug on our Morphy…
The three pin plug on our Morphy Richards soup maker became faulty. This was outwith the guarantee period. Following notification to Morphy Richards a substantial discount was offered on a replacement unit. We found this gesture of goodwill by the Customer Support Team to be generous and offered in a friendly manner.
21 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely review. We're sorry to hear you experienced an issue with the plug on your soup maker, however we're pleased that our Customer Support Team were able to assist and provide a suitable gesture of goodwill.
It's great to hear that the support was received positively and delivered in a friendly manner. We really appreciate you taking the time to share your experience.
Had a problem with my food steamer and…
Had a problem with my food steamer and asked a question early evening and got a reply next day. Very happy.
22 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
We're sorry to hear you experienced an issue with your food steamer, however we're delighted to know that you received a prompt response and support from our team. We really appreciate your feedback and are pleased we could help resolve your query quickly!
Fast response with manual I needed
Fast response with manual I needed. Thumbs up.
18 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your kind review! We're so pleased to hear that you received a fast response and that we could provide the manual you needed. 😊
The online chat was efficient and easy…
The online chat was efficient and easy to use. The Service Agent that assisted me, Rich was extremely helpful and patient. Receiving a replacement for my faulty item was straightforward and fuss free.
21 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your wonderful feedback. We’re delighted to hear that you found our online chat service efficient and easy to use, and that Rich was able to provide such helpful and patient support throughout the process.
We really appreciate you taking the time to share your experience with us.
Faulty iron replaced without fuss
Almost two years into its four-year guarantee, the power supply to our Turbosteam Intellitemp iron began failing at the ball-and-socket joint. We have never claimed from Morphy Richards under warranty before but, after initial procedures had been dispensed with, they replaced the iron with the identical model, for which the existing warranty will continue. We are grateful to them for this as it gives us confidence that the guarantee means what it says.
12 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your experience. We’re sorry to hear that your Turbosteam Intellitemp iron developed a fault, but we’re pleased that our team was able to assist and provide a replacement under the guarantee.
It’s great to know this has given you confidence in both the product and our warranty support. We truly value your loyalty and are delighted we could resolve this for you.
Thank you again for choosing Morphy Richards.
Excellent Customer Service
Quick delivery and arrived on time.
The product was exactly as described and what we needed.
Customer service experience post sale was excellent.
20 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your wonderful review! We’re delighted to hear your order arrived quickly and exactly as expected.
It’s especially great to know that our customer service team was able to provide an excellent experience after your purchase as well.
We really appreciate your support and hope to serve you again in the future!
Exceptional customer service received
I contacted customer services regarding an issue with my steam iron which was out of warranty. Jessica was incredibly responsive and helpful. Her can-do attitude was so appreciated and I have already told friends and family about the exceptional customer service I received. Thank you so much Jessica from a very happy customer
18 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your lovely feedback. We’re delighted to hear that Jessica was able to assist you with your steam iron enquiry and provide the level of service you deserved.
Her helpful, can-do attitude is exactly what we strive for, so it’s wonderful to know the support you received made such a positive impression. We truly appreciate you recommending us to your friends and family, and we’ll be sure to pass your kind words on to Jessica.
Thank you for choosing Morphy Richards. 👌✨
My kettle started leaking after only a…
My kettle started leaking after only a few months of use. I contacted the company, and Jessica, who handled my query, was quick, efficient, and very helpful throughout the process. I have now received a replacement and appreciate the excellent customer service.
15 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your kind review. We’re sorry to hear you experienced an issue with your kettle, but we’re delighted that Jessica was able to assist quickly and efficiently to get this resolved for you.
Providing excellent customer service is always our priority, and it’s wonderful to hear that your replacement has now arrived. We really appreciate you taking the time to share your experience. 🤩
Great customer service experience
Great customer service experience! I received the help and support I needed for a product. I am grateful for their fast response and customer care for me. Thank you.. :)
18 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your kind words 😀. We’re really pleased to hear you had a great experience with our customer service team and that you received the support you needed quickly. Providing helpful and responsive care is something we always aim for. thank you again for your support and for choosing Morphy Richards 😊.
I had a problem with a steam generator…
I had a problem with a steam generator iron after having a problem sending a video (because i am an old dinosaur)Alex sent me a link and it went no problem.
The issue was then resolved very quickly so very happy with the level of service.
18 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely review 😀. We’re really pleased to hear that Alex was able to help you get the video sent across without any trouble, and no dinosaurs here, we promise 😊 It’s great to know your issue was resolved quickly and that you were happy with the level of service. We’ll be sure to pass your kind comments on to Alex. Thanks again for your support 😊.
I got in touch with your company and…
I got in touch with your company and spoke to Jack, and I was so impressed by the help, patience, and guidance of Jack that I bought a more expensive iron than the one I had enquired about, which is fine. jack is a credit to your company. 5 stars. A HUGHES.
18 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your fantastic review 😀 We’re delighted to hear about your positive experience with Jack. His help, patience, and guidance are exactly what we strive for, and it’s great to know he made such a strong impression. We’ll be sure to pass your kind comments on to him, he’ll really appreciate it. Thank you again for your support, and we hope you enjoy your new iron 😊.
Great customer service
I needed the manual for a blender no longer on the market
I emailed thanks to the website - and received it as a pdf
Thank you
Great customer service
13 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your kind review 😀 We’re really glad we could help you track down the manual, even for a product that’s no longer on the market. It’s great to hear the team was able to get that over to you quickly. We appreciate your feedback and thank you for choosing Morphy Richards 😊.
Very helpful team sorted out a problem…
Very helpful team sorted out a problem with my kettle quickly and efficiently with no fuss.
11 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your great review 😀 We’re really pleased to hear our team was able to resolve the issue with your kettle quickly and without any hassle. That’s exactly the level of service we aim to provide. Thank you for choosing Morphy Richards 😊.
Great Customer Service
Fast, friendly and efficient customer service when my kettle broke.
25 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your kind review 😀 We’re really pleased to hear our customer service team was able to help you quickly and efficiently when you needed it. We appreciate your feedback and hope you continue to enjoy your replacement 😊.
An amazing invention.
It's a kettle . I put water in it, connect it to a power supply, and it boils the water for me. 100 percent every time.
13 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review, we really appreciate the humour!
We’re glad to hear your kettle is doing exactly what it’s supposed to do, every time. Simple, reliable performance is exactly what we aim for. Enjoy your brews, and thanks again for the 5 stars 😀.
Excellent experience
Excellent experience, from ordering through to delivery, absolutely faultless. I had a small issue in which I had to contact customer services. Astounding service and the speed in which I received the replacement part was excellent. A solid 10 out of 10 from me.
Thank you.
13 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for such a fantastic review 🤩 We’re thrilled to hear your experience was smooth from start to finish, and that our customer service team was able to resolve your issue quickly. It’s especially great to know the replacement part reached you promptly and everything was sorted to your satisfaction. Thanks again for the 10/10, and for choosing Morphy Richards 😀.
Quick delivery
Quick delivery! Lightweight modern design.
Works perfectly and not expensive.
Perfect for what I was looking for.
12 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your great review 😀 We’re delighted to hear you’re happy with the quick delivery and that the design and performance met your expectations. It’s great to know it’s exactly what you were looking for. We really appreciate your feedback, thank you for choosing Morphy Richards 😊.
Easily contactable.
Was able to contact them easily for advice on what model iron would suit my purposes. They then delivered the iron very promptly.
6 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely review and for taking the time to share your experience. We’re really pleased to hear our team was able to help you choose the right iron for your needs and that it arrived promptly. Thanks again for choosing Morphy Richards 😊.
Most awful company ever
Most awful company ever. Paid for my items told me they was on the way about 2 weeks ago to then only tell me yesterday I never collected from parcel shop. I paid for delivery to my door not parcel shop . Refunded my money still kept my delivery charge. Bad customers service dont buy from them . I wasnt even worried about thr refund I just wanted another set of toaster snd kettle sent down but nope they just weren't helping. Never buy from these people again .
9 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thanks for taking the time to leave your feedback.
We’re sorry to hear about your frustration, but we’re currently unable to locate your order based on the name linked to this review. We’ve already requested your email address so we can look into this properly and help resolve it for you as quickly as possible.
In terms of delivery, we use DPD, and they provide proactive updates throughout the process, including delivery windows and options to reschedule the day or redirect the parcel if you’re not going to be home. If a delivery attempt is unsuccessful, DPD may redirect the parcel to a nearby collection point to avoid repeated failed delivery attempts and to reduce environmental impact. This process is also outlined in our terms of sale.
That said, we do understand how frustrating this situation must have felt from your side, especially if expectations around home delivery weren’t met. We’d really like the chance to investigate exactly what happened with your specific order and make sure this is properly addressed.
Please respond with your order details or the email used at checkout so we can assist you further and review this in full.
Excellent 5 star customer service via webchat
Excellent 5 star customer service via webchat - you can actually get through quickly to chat to a real human not just a "bot"! You fill in brief details online and select “chat to a real person”. The advisor was super-helpful answering my technical questions about the Cassini microwave (yes it has 10 power levels, the inside measurements are 178mm high x 315 wide x 296 deep and yes the Mico round grill does fit inside).
Afterwards I received a link to discounts offered (up to 20% off buying direct from Morphy R) and yes the discount code did work today when I put my order in online!
7 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your great review 😀. We’re really pleased to hear you had such a positive experience with our webchat team and that you were able to quickly get through to a real person for support. It’s great that your advisor could answer your technical questions clearly and help you feel confident about your purchase. We’re also glad the discount code worked smoothly for your order. Thank you again for choosing Morphy Richards and for taking the time to share your experience 😊.
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