The three pin plug on our Morphy Richards soup maker became faulty. This was outwith the guarantee period. Following notification to Morphy Richards a substantial discount was offered on a replacement... Toon meer
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Almost two years into its four-year guarantee, the power supply to our Turbosteam Intellitemp iron began failing at the ball-and-socket joint. We have never claimed from Morphy Richards under warrant... Toon meer
Bedrijf heeft geantwoord
Most awful company ever. Paid for my items told me they was on the way about 2 weeks ago to then only tell me yesterday I never collected from parcel shop. I paid for delivery to my door not parcel s... Toon meer
Bedrijf heeft geantwoord
The online chat was efficient and easy to use. The Service Agent that assisted me, Rich was extremely helpful and patient. Receiving a replacement for my faulty item was straightforward and fuss free... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contactgegevens
, , , Verenigd Koninkrijk
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Broken Kettle
My Kettle broke and I had a lovely girl called Jessica help me through the process,which led to her sending me a new Kettle.I was very impressed with the quick ,friendly service I had.Will definitely buy from them in the future
8 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your experience 😀. We’re really pleased to hear Jessica was able to guide you through the troubleshooting process and that, once the issue was confirmed, everything was resolved quickly for you. It’s great that the replacement arrived so promptly and that the process felt smooth and well supported throughout. We’ll be sure to pass your feedback on to Jessica. Thank you again for choosing Morphy Richards 😊.
My steam generator iron stopped…
My steam generator iron stopped steaming and was still under warranty. I emailed Morphy Richards and received a reply from Jessica telling me to follow some troubleshooting instructions and said it was probably a build up of lime scale even though I had followed the manufacturers instructions on which water should be used.After following Jessica’s instructions the iron still didn’t steam. I was asked to send photos and a video to show the iron was not working correctly along with proof of purchase. I received a quick response and after sending them more photos and a picture of the cord cut from the appliance they said they would replace the iron as a goodwill gesture. The replacement arrived within 48 hours. Very pleased with the result and the help and quick responses I received from Jessica. Thank you.
5 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your experience. 😀
We’re really pleased to hear Jessica was able to guide you through the troubleshooting process and that, once the issue was confirmed, everything was resolved quickly for you. It’s great that the replacement arrived so promptly and that the process felt smooth and well supported throughout. We’ll be sure to pass your feedback on to Jessica. Thank you again for choosing Morphy Richards. 😊
Very prompt response
Very prompt response. An obsolete part was located for me to let me continue to use my appliance.
5 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review 😀 We’re really pleased we were able to help quickly and locate the part you needed to keep your appliance in use. It’s always great to hear when we can extend the life of a product. Thank you again for choosing Morphy Richards 😊.
Although the site didn't take off the…
Although the site didn't take off the 25% at checkout automatically as advertised when I phoned a really helpful, pleasant guy called Rich applied the discount and arranged for the refund. Many thanks for thr quality product.
5 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to leave your review. We’re sorry to hear the discount didn’t apply automatically at checkout, but really pleased that Rich was able to step in, sort this for you, and arrange the refund quickly. It’s great to know he made the process straightforward and helpful for you. We’ll make sure your feedback is shared with Rich. Thank you again for your kind words and for choosing Morphy Richards 😊.
I purchased a deep fat fryer which…
I purchased a deep fat fryer which worked fine however after about 8 weeks the heater failed which can happen with any brand ,the defining issue is how a company deals with it.
I contacted customer service and Jessica was faultless,unfortunately they were out of stock of my original fryer however Jessica apologised and offered an upgrade which was twice the value of my original fryer.
I happily accepted the upgrade and received it two days later.
I would definitely recommend Morphy Richards and judging by my experience of their customer service have full confidence in their products.
Thanks again Jessica for making the process so easy.
30 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your experience 🤩 We’re sorry to hear about the issue with your fryer, but really pleased that Jessica was able to step in and resolve things so smoothly for you. We’ll be sure to pass your kind feedback on to Jessica. Thank you again for your recommendation and for choosing Morphy Richards 😀.
I purchased food processer around 3…
I purchased food processer around 3 year back worth rs 9k , with this short period of time i faced problems with dry and wet jar, motor failed. Vijay sales is also not supporting even I have extended warranty that too is not supporting, this product is very delicate and is not at all durable also to add citrus attachment also broke up within single use, I WILL NOT RECOMMEND ANY PRODUCT OF THIS BRAND SPECIALLY FOOD PROCESSER OR ANY KITCHEN APPLIANCES,AFTER SALES SERVICE IS NOT AT ALL GOOD.
I would request support from MR team
Help me replacemy FP this one is waste of money.
5 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your food processor.
However, it appears this review has been posted on the UK Morphy Richards Trustpilot page, but your purchase and the service experience you’ve described relate to India. The UK Morphy Richards team does not supply products, manage warranties, or handle after-sales service for appliances purchased in India, as these are supported by a separate regional business.
For this reason, we’re not able to investigate or resolve this case from the UK page.
We would kindly ask that you remove or repost your review on the correct Morphy Richards India Trustpilot page so it can be reviewed and supported by the appropriate customer service team.
If you need help finding the correct contact details, please send us a direct message and we will be happy to point you in the right direction.
Thank you for your understanding.
Made an error in ordering re delivery…
Made an error in ordering re delivery address. In a flap, I rang customer services, spoke to Rich who was calm, friendly and keen to find solutions rather than negative responses/trotting out standard policy. This resulted in 2 emails from Rich. One confirming he had actioned my request and the second to confirm the warehouse were able to put a stop on the order. I was able to reorder safe in the knowledge my first order was being refunded. Very pleased and relieved. Thank you.
1 mei 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely review. We’re really pleased to hear Rich was able to step in and help get everything sorted for you quickly and calmly. It’s great that he could stop the order in time and keep you updated throughout, so you could reorder with confidence and clarity on the refund. We’ll make sure your feedback is shared with Rich, thank you again for taking the time to leave a review and for choosing Morphy Richards 😊.
Great service from Rich and the…
Great service from Rich and the customer support team, resolved the issue with warranty problem immediately and superbly. Though the product had been discontinued, they replaces it it’s similar products
Cannot fault the service and there products are highly recommended . One of the best customer service teams out there
30 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
We’re really pleased to hear that Rich and the team were able to resolve your warranty issue quickly and find a suitable replacement, even though your original product had been discontinued. We always aim to provide a smooth and helpful experience, so it’s great to know we delivered on that for you.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Rich and the wider team.
Feedback Customer Service
I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my claim. Within days the matter was resolved and a new replacement iron sent.
27 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to leave your feedback.
We’re pleased to hear that our Customer Support Team was able to help quickly and efficiently, and that providing the required information was straightforward for you. It’s great to know the matter was resolved promptly and a replacement iron arranged without delay.
We really appreciate you choosing Morphy Richards and sharing your experience 😀.
Really impressive customer service
I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a real person took over! Jack was very helpful and caring. When I had to go off line he carried on the conversation by email. Overall a very good experience
28 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your experience.
We’re pleased Jack was able to step in and support you properly, especially with a more complex query, and that he kept things moving for you by following up over email.
We really appreciate your feedback, as it helps us continue to improve. Thank you for choosing Morphy Richards 😀
Bad customer service and misleading advertising
I ordered a kettle as ours had broken from Morphy Richards Ebay online shop - I chose this item mainly because it offered free next day Evri delivery - as I ordered on a Monday I expected delivery on the next day - a Tuesday. When it didn't arrive I contacted the companies CA's who told me in no uncertain terms delivery was not offered next day but in this case it was likely to be the next day so I sat back and waited. No tracking mail came the next day and no delivery and so I contacted them again with a complaint. I was told there was no guarantee for next day delivery implying I was not telling them the truth, but I had kept a screengrab of the item (which actually still says next day delivery free) and I sent it to them. Their reply was to say that further down the listing it estimates 3 or 4 days - who looks further down when it clearly says next day right at the top. Anyway the item now looks like it will possibly be here in 5 days and so I will need to go out and buy another kettle as we cant be without one that long. How do retailers manage to promise one thing and completely say they didn't when it is patently clear they did.
I am now been sent by a trained customer assistant at Morhpy Richards the following statement
"The “Free Evri Next Day Delivery” wording shown on the listing refers to the dispatch service level meaning the order is processed and handed to the courier on the next working day"
Shouldn't their advertising state 'next day despatch' then -
27 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review. I’m really sorry to hear about your experience and the frustration this has caused, especially when you needed a replacement kettle quickly.
You’ve raised a completely fair point regarding the wording “Free Evri Next Day Delivery.” I understand why this led you to expect next-day arrival, and I agree that the phrasing is not as clear as it should be. As you’ve highlighted, describing this as “next day dispatch” would be more accurate, and we are currently reviewing our listings to ensure this is made clearer going forward.
To clarify, the delivery estimate shown at checkout is the timeframe we use as the delivery commitment, and your order is progressing within that window. However, I do recognise that the prominence of the “next day delivery” wording has created a misleading impression in this case, and that’s something we are taking seriously.
I’m also sorry if our earlier responses came across as dismissive, that’s certainly not the experience we want to provide. Your feedback has been shared with our customer service team to ensure clearer and more empathetic communication in future.
We completely understand your situation and the inconvenience caused. If you no longer require the kettle once it arrives, please contact us and we will support you with a return.
Thank you again for bringing this to our attention, it’s valuable feedback and will help us improve both our listings and our service.
Jack was so so helpful
Jack was so so helpful. Replaced my iron for me out of warranty. I was just out by a month but because of my daughter being in and out of hospital. It was the first chance I had to contact them. I bought my iron before this from Morphy Richards too. Had this iron 3 years so I would have happily paid for a new one, but thanks to Jack I didn’t have to. Thanks again
24 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for your kind words, we’re really glad Jack was able to help you out when you needed it.
When we looked into your order in more detail, it actually came to light that your steam generator is still within warranty until March 2027 due to the way it was originally purchased. That means you’ve got continued protection in place, which we hope is reassuring news on top of what was already a positive outcome.
We truly appreciate your loyalty to us and are always here if you need anything further. Wishing you and your family all the best.
After explaining to Rich that my IT…
After explaining to Rich that my IT skills were somewhat limited he quickly suggested he would send an email which was much more user friendly to us senior citizens.
27 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely feedback! We’re so pleased to hear that Rich was able to adapt his approach and provide a more user-friendly solution that worked well for you.
We pride ourselves on making things as simple and accessible as possible for all of our customers, and it’s great to know Rich delivered just that. We’ll be sure to pass on your kind words to him!
Morphy Richards Steam Generator Iron
Just great, Jack on Customer Service was so helpful and guided us with checking our appliance re de-scale, unfortunately product was faulty and he arranged a replacement so quickly. He was just great and we have thanked him for helping us.
27 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your fantastic review 🤩 We’re really pleased to hear that Jack was able to guide you through the descaling process and support you so effectively. It’s great to know he quickly arranged a replacement when it was needed and made the whole experience as smooth as possible for you. We’ll make sure your kind words are shared with Jack, feedback like this means a lot. Thank you again for taking the time to leave a review and for choosing Morphy Richards 😀.
I wrote my experience of trying to…
I wrote my experience of trying to register an iron from QVC from Morphy Richards Uk , looking at your previous reviews from your other satisfied customers, it looks likely i was in the wrong about my review i stand by words what i was not happy about having to join the clubs before you have to register and item, i have never had that happening before registering an item with other companies so im sending my apologise to Morphy Richards and your satisfied customers
22 maart 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to update your review, we really appreciate your follow-up and your honest feedback.
We’re sorry to hear that the registration process didn’t meet your expectations, particularly regarding the rewards scheme. While the scheme is completely free and designed to offer additional benefits, we understand that not all customers will want to join, and we appreciate you sharing your perspective on this.
We’re also grateful for your acknowledgement regarding the earlier issue, and we’re pleased to hear that part may have been a misunderstanding.
Your feedback is valuable to us, and we will ensure it is shared with the relevant teams as we continue to review and improve our customer experience.
Thank you again for your comments.
Replacement Parts not available
I have a Morphy Richard’s sear and stew slow cooker. it is brilliant, however i need a replacement pot as the one I have has bits coming off of it. I have been waiting for over 6 months and it is constantly out of stock, the date for being in stock constantly changes. i did contact customer services in the beginning but they could not give a definite date. They are clearly being made as you can buy a new slow cooker but I dont need that just the pot! When will they be available? Not great for the environment if you can only buy a whole new product!
24th April Well i have had a reply but my problem is not resolved as I still do not know when the replacement parts will be available. I am already doing as company suggests!
23 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review, and we’re really sorry to hear about the frustration you’ve experienced while trying to purchase a replacement pot for your Morphy Richards Sear & Stew Slow Cooker.
Our website is the best place to view the most up-to-date information regarding incoming stock. While we do aim to provide accurate availability dates, these can sometimes change due to external factors beyond our control, such as supplier or logistics delays.
We completely understand how disappointing it is to have been waiting for such a long time. To make sure you don’t miss out when stock does become available, we would encourage you to use the “Notify Me” feature on the spare part listing. This will ensure you receive an email as soon as the item is back in stock.
We’re very sorry for any inconvenience caused and appreciate your patience.
my blender stopped working i took it…
my blender stopped working i took it back to the argos who explained the guarantee had run out with argos so i would have to go to the supplier, there gave me the address of the web-site ,which i contacted , the next working day i was answered... great reply and response . great customer service . 1st class//
17 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your experience. We’re really sorry your blender stopped working, but It’s great to hear everything was handled promptly and that you were happy with the support you received. Thank you again for your review and for choosing Morphy Richards 😊.
I recently had problem with a kettle…
I recently had problem with a kettle that I had purchased a few months ago. I emailed customer services at Morphy Richards and received a very prompt reply. The lady dealing with my complaint was very helpful and within a few days resolved the issue for me and ordered me a new kettle. I was very impressed with their customer service.
18 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your wonderful review. We’re sorry to hear you experienced an issue with your kettle, but we’re so pleased that our customer service team were able to respond quickly and resolve this for you. It’s great to know you found the support helpful and that your replacement was arranged so promptly. Thanks again for taking the time to share your experience and for choosing Morphy Richards 😊.
Had an issue with my Steam Generator…
Had an issue with my Steam Generator Iron whereby it would not stop steaming (The toggle switch stopped working), the item was 2 years into a 3 year warranty, contacted Morphy Richards Support and Jessica was fantastic, she asked me to do some troubleshooting first which unfortunately did not resolve the issue, and asked to send photos and a video of the issue (reasonable request) and after technical support said it could not be repaired, they asked me to tag and photo my old iron and arranged a replacement which arrived within days. Excellent customer warranty service. Thank you.
31 maart 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you so much for taking the time to share your experience.
We’re really sorry to hear about the issue with your steam generator iron, but we’re delighted that Jessica and the team were able to support you throughout the process. It’s great to hear that the troubleshooting steps, communication, and warranty replacement all went smoothly, and that your new iron reached you so quickly. We’ll be sure to pass your kind feedback on to Jessica, she’ll really appreciate it. Thank you again for your patience and for choosing Morphy Richards 😊.
After having an issue with my coffee…
After having an issue with my coffee machine, customer service were very helpful in response and emailed back very quickly. They had no issues solving the problem, they were very helpful and easy to deal with!
17 april 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to leave such a kind review 🤩. We’re really pleased to hear that our customer service team were able to assist you quickly and resolve the issue with your coffee machine. It’s great to know you found them helpful and easy to deal with, that’s exactly the experience we aim to provide. Thanks again for your feedback and for choosing Morphy Richards 😊.
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