Mr Resistor Reviews 

I ordered 2 Custom Engraved Lutron Pico remotes from this retailer as they were the only B2C storefront offering the service, however after placing my order as per their instructions in mid-November, then emailing the engraving form over to them I heard nothing except that it was a 7-10 day lead time.

By mid-December I had heard nothing so I contacted the company, only to find that they couldn't find the form that was sent across. The story was then changed to telling me the form was blank, however across multiple devices I could see the form was not blank. I asked the retailer why they didn't get in touch with me in mid-November if they saw the form was 'blank'. The story (and blame) then changed to say that Lutron couldn't see the form and Lutron's apparent email advising them of this was never received.

Surely the retailer would have wondered after 4 weeks on a 1.5 week lead time that the silence, and lack of product, from the manufacturer meant the customer wasn't getting their product.

I've now gone through the process of reclaiming the amount from my credit card company as I have zero confidence in this company being able to deliver, I wish I had looked at the other reviews before ordering.

Fortunately there is a much more responsive online retailer that provides Lutron products who I will now use.

Only place I could find LED chandelier bulbs. They arrived next day. Minor fault and replacements were sent next day without any quibble thanks to Ian, great customer service.

The website of this company contains misinformation regarding its products. In my case this caused me to buy an incorrect backbox for an architrave switch. Both of these items were very expensive and the company was not very helpful when the mistake was pointed out. I will never use this firm again and have purchased the correct backbox elsewhere because the return and replacement process was far to complex and I had no confidence that I would not loose more money.

Excellent service from Technical Dept when I asked them how to install some step lights. Quick to reply to my emails.

Ordered four lights and bulbs for our garden in June and was extremely happy with the delivery, packaging and product. However, when one of the bulbs failed after a short time, the service I received was outstanding with a prompt, friendly response and immediate replacement. So reassuring that there are some great suppliers on-line.

The original LED supplier! Their goods are exceptional quality, but they are expensive. However, if you want quality then use the right kit! Lighting design is also very helpful.

Customer service is not great, you kind of feel its too much trouble to pick the phone up and help. Technical support is the same, you get the feeling you are taking up their time and your rushed off the phone.

Terrible customer service, never received my order as there courier lost it then had to make about 4 or 5 phone calls and emails to get my refund back,said they would call me back each time and they never, would not recommend them

Excellent Customer Service today in the New Kings Road Fulham branch. Very knowledgeable and helpful staff. (Bearded chap). Thank you.
Large selection of lamps, bulbs, Christmas lights etc and much more in store. Website a bit of an issue on mobile Apple iOS unfortunately, but otherwise excellent in-store staff. Recommend.