I'd not selected the correct Font and never realised until after I'd placed the order. Contacted them straight away, but due to it being after office hours I wasn't able to get a response. First thing... Toon meer
Bedrijf heeft geantwoord
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Paid £19.39 including postage for Personalised Just Bee Kids Wooden Nesting Dolls (25/7 order for birthday today) and unfortunately the quality was not as I'd hoped. The woodwork is chipped and brittl... Toon meer
Bedrijf heeft geantwoord
Loved the little pack back for my granddaughter. The only thing I was concerned about was the fact her name was done in joined up writing. I feel at her early stage of life it would be more benefici... Toon meer
Bedrijf heeft geantwoord
My 1st years have such beautiful gifts for little ones, we’ve recently bought two gifts for our friends kids - a wooden tea pot shape box and a rucksack. The gifts come in a stunning magnetic box, and... Toon meer
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Bedrijfsgegevens
Over My 1st Years
Geschreven door het bedrijf
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contactgegevens
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, Verenigd Koninkrijk
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4,3
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17K reviews
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Best gifts
The person who received the gift was very happy, but it has a confusion in adding the message while check-out. Rest everything is good :)
28 juli 2026
Antwoord van My 1st Years
Hi Saishree, thank you so much for your lovely review! We’re delighted to hear that the gift was so well received and that the recipient was very happy with it.
We’re sorry to hear that you found adding the message during checkout a little confusing. We really appreciate you sharing this feedback with us, as it helps us identify areas where we can make the ordering process clearer and easier.
We’re glad everything else went smoothly, and thank you again for choosing My 1st Years and taking the time to share your experience with us!
Best regards, Aleksandra, Customer Services, My 1st Years
Antwoord van My 1st Years
Hi Sarah, thank you so much for your lovely review! We’re delighted to hear that you were so pleased with your purchase and, most importantly, that your grandson loved his little toy too!
It’s always wonderful to hear when our gifts bring a smile to the little ones they’re intended for. Thank you for choosing My 1st Years and for taking the time to share your feedback with us - we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Beautifully gift wrapped for free
28 juli 2026
Antwoord van My 1st Years
Hi, thank you so much for the lovely review! We’re delighted to hear that you were pleased with the beautiful gift wrapping.
We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened, so it’s brilliant to hear that it came across. We’re especially pleased that you enjoyed the fact that the gift wrapping was included free of charge too!
Thank you again for choosing My 1st Years and for taking the time to share your feedback.
Best regards, Aleksandra, Customer Services, My 1st Years
Terrible!!!!
Terrible!!!!
The order arrived without personalisation
& there was back:forth of several e mails wasting more time. The whole process was tedious & never again.
27 juli 2026
Antwoord van My 1st Years
Hi, we’re really sorry to hear that you were unhappy with your experience and that the process felt so frustrating. We completely understand how disappointing it must have been to receive your order without the personalisation you were expecting.
We’ve checked the order details, and unfortunately, no personalisation was requested when the order was placed, which is why the set was processed and dispatched without it.
We can see that our Customer Services team offered to replace the set with the personalisation free of charge, provided the original set is returned. We just need a few further details from you regarding the personalisation. Please reply to the same email thread with these details, and the team will be more than happy to help arrange this for you.
We’re sorry again for the back-and-forth and inconvenience caused, and we hope we can help resolve this for you.
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent quality as usual
Excellent quality as usual. Beautiful gift box. Arrived with care.
28 juli 2026
Antwoord van My 1st Years
Hi Leigh, thank you so much for your lovely review! We’re delighted to hear that you were happy with the quality of your purchase and loved the beautiful gift box. It’s also great to know that your order arrived safely and with care.
We put a lot of thought into both the quality of our gifts and how they’re presented, so it means a lot to hear that you appreciated these details. Thank you for continuing to choose My 1st Years and for taking the time to share your feedback!
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent service order backpack with…
Excellent service order backpack with name arrived the next day .great quality & service.
27 juli 2026
Antwoord van My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear that you were so happy with the personalised backpack and that it arrived the very next day.
It’s wonderful to know that you were pleased with both the quality of the backpack and the service you received. We always aim to make ordering personalised gifts as easy and smooth as possible, so it’s great to hear everything went so well.
Thank you for choosing My 1st Years and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Proof reading would be a good idea.
Proof reading would be a good idea.
I ordered 2 items for Archie but spelt the 2nd item as Achie.
My fault entirely, and obviously I didn't check it. Would have been good if someone had noticed.
Had to reorder and spent another £30.
*** UPDATE *** UPDATE ***
This has now been resolved with apologies and a refund. My order slipped through the net as orders are checked for errors.
28 juli 2026
Antwoord van My 1st Years
Hi Gary, thank you for taking the time to update your review. We’re really pleased that we were able to resolve this for you.
As you mentioned, while the original spelling was entered incorrectly, we completely understand your point that the error could have been spotted, particularly as Archie’s name was spelt correctly on the other personalised item. We’re sorry that this was missed during production.
We really appreciate your understanding and your kind update, and we hope Archie enjoys his personalised items!
Best regards, Aleksandra, Customer Services, My 1st Years
lovely soft white personalised baby blanket
Ordered a lovely soft white personalised baby blanket . Everything was as it is on web site quality was excellent . Ordered the box to put it in which makes it even more of a special gift .
28 juli 2026
Antwoord van My 1st Years
Hi Tina, thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your personalised baby blanket and that it was just as you expected from the website. It’s wonderful to know that you were particularly happy with the quality too.
We’re also glad you chose to add one of our gift boxes. We put a lot of thought into how our gifts are presented, so it’s lovely to hear that the box helped make the blanket feel even more special.
Thank you for choosing My 1st Years for such a thoughtful gift and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Beautiful bag!
Bought for my niece as a birthday gift and its just beautiful. Bag is lovely, good quality & the embroidered name is perfect. It also came in a lovely box. Highly recommend
28 juli 2026
Antwoord van My 1st Years
Hi Rebekah, thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with the bag you chose for your niece’s birthday. It’s wonderful to know that you love the quality and that the embroidered name turned out perfectly.
We’re also glad you enjoyed the beautiful gift box - we put a lot of thought into the presentation so that the whole experience feels special from the moment it arrives.
Thank you for recommending My 1st Years and for choosing us for such a special birthday gift. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Personalised Book Bag …
I was very pleased with my purchase with personalised details.
I was also happy with the large & very useful gift box which came with my purchase!
A great company which I’ll use again!
THANKS!!
28 juli 2026
Antwoord van My 1st Years
Hi Denise, thank you so much for your lovely review! We’re delighted to hear that you were so pleased with your personalised purchase and that you found the large gift box both useful and a lovely addition to your order.
We put a lot of thought into the presentation of our gifts, so it’s wonderful to know that you appreciated the box too. It’s also fantastic to hear that you’d choose My 1st Years again - we really appreciate your support!
Thank you again for choosing us and for taking the time to share your experience. We look forward to welcoming you back!
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent quality products and great customer service
Everything myself or daughter have bought from 1st years has been excellent quality.
And the packaging is lovely for giving as a gift.
Also the customer service is really good
27 juli 2026
Antwoord van My 1st Years
Hi Carmel, thank you so much for your lovely 5-star review! It’s wonderful to hear that both you and your daughter have had such positive experiences with My 1st Years. Knowing that you’ve been consistently happy with the quality of our products, the gift packaging and our Customer Services team really means a lot to us.
We love being part of those special gifting moments, so it’s fantastic to know that our products have become a trusted choice for your family. We hope to continue providing you with beautiful gifts and great service for many more special occasions!
Thank you again for your continued support, and we hope to see you again soon.
Best regards, Aleksandra, Customer Services, My 1st Years
I bought a personalised baby blanket…
I bought a personalised baby blanket with a gift box. The gift box was badly ripped and the blanket still had the stabiliser/film around all of the embroidery. The order was packaged well and not damaged in transit, so whoever packed the order did not highlight either issue. I raised this with the company and they didn't seem too bothered, they just offered me £5 credit on my next order. I didn't accept this as I have nothing else to order. I hope they use my feedback to improve quality check training for staff.
28 juli 2026
Antwoord van My 1st Years
Hi Michelle, thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with your personalised baby blanket and gift box.
We’re disappointed to hear that the gift box arrived damaged and that the film around the embroidery had not been removed before your order was packed. We’ll be sure to pass your feedback on to the relevant team so we can review our quality checks and help improve our processes.
We would have loved to arrange a replacement for you; however, we understand there wasn’t enough time for a replacement to arrive for your occasion. We’re sorry we weren’t able to provide a better solution at the time.
If you would like to discuss the store credit option further, please get back in touch with us by emailing support@my1styears.com with the subject line 'Review - Aleksandra'.
Thank you again for your feedback, as it helps us continue to improve.
Best regards, Aleksandra, Customer Services, My 1st Years
Antwoord van My 1st Years
Hi Debbie, thank you so much for your lovely 5-star review! We’re really pleased to hear that you were happy with our communication and the quality of your purchase.
We take great pride in creating personalised gifts that are made to be treasured, and your kind words mean a lot to the whole team. Thank you again for choosing My 1st Years, and we hope to help you find another special keepsake soon!
Best regards, Aleksandra, Customer Services, My 1st Years
Beautiful outfit I was so thrilled with…
Beautiful outfit I was so thrilled with it. So easy to order
27 juli 2026
Antwoord van My 1st Years
Hi Andrew, thank you for taking the time to leave us such a wonderful review! We’re so happy to hear that you loved the outfit and that your order arrived as you hoped.
We know how special these little moments are, and it means a lot to hear that we could be part of creating something memorable. We’re also glad the ordering process was quick and easy for you.
Thank you again for choosing My 1st Years, and we hope to help you find another beautiful keepsake soon!
Best regards, Aleksandra, Customer Services, My 1st Years
Horrendous experience with customer…
Horrendous experience with customer service. Was days late with an order, got messed around with the delivery and told conflicting information. Another company who do not care once they have your money.
6 augustus 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hi Katherine, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration caused by the delay and the communication you received regarding your delivery.
We understand how disappointing it is when an order does not arrive within the expected timeframe, especially when it is needed for a special occasion. Due to a high volume of orders, we experienced some delays which affected our usual processing times. We appreciate that this made your experience more difficult, and we apologise for the inconvenience caused.
We have since worked through these delays and are back on track with our normal service levels. We’ll also share your feedback with the relevant teams to help us improve our communication and ensure we provide the level of service our customers expect.
Thank you again for bringing this to our attention.
Best regards, Aleksandra, Customer Services, My 1st Years
I had a great experience with My 1st…
I had a great experience with My 1st Years. Their customer service was excellent, and Marie was incredibly helpful throughout the whole process. She responded quickly, was friendly, professional, and made sure my query was resolved efficiently.
It's refreshing to receive such attentive and caring customer support. Thanks to Marie, everything was handled smoothly, and I couldn't be happier with the service I received.
Thank you Marie for your outstanding help. I would definitely recommend My 1st Years and wouldn't hesitate to shop with them again!
6 augustus 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hi, thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear about your experience with our customer service and that we were able to support you throughout the process.
Thank you again for your kind recommendation and for choosing My 1st Years. We look forward to helping you create more special gifts in the future!
Best regards, Aleksandra, Customer Services, My 1st Years
Missed Birthday due to Delivery Failure
Unfortunately, this was my first and last order with My 1st Years.
I ordered a personalised toddler backpack and cap for my niece’s first birthday and selected the Standard Delivery (5 working days) option advertised at checkout. The parcel never arrived.
I was later told that the 5 working days is not guaranteed and that delivery can take longer under their terms and conditions. If that’s the case, I think this should be made much clearer at the point of purchase rather than customers only discovering it after their order is delayed.
The parcel was marked by Evri as “Out for delivery” but then disappeared into the system with no further updates. My 1st Years said they had raised an investigation with Evri, but I was told Evri had up to 24 hours to respond and that they couldn’t contact the courier directly. In my case, Evri never contacted me at all.
I found the email customer service team more helpful than the telephone team, but ultimately they were unable to resolve the issue. I spent far too much time chasing an order that should simply have been delivered.
The delay meant my niece’s first birthday was missed, and the personalised sun hat she’d been due to take on holiday was no longer of any use. Thankfully she’s too young to understand, but had she been older it would have been heartbreaking to turn up without her birthday present.
To their credit, once it became clear the parcel wasn’t arriving, they did offer either a replacement or a refund, and I chose a refund. However, by that point the purpose of the order had already been lost. I also have to wait days for the refund.
Based on my experience, My 1st Years seriously needs to review its delivery arrangements and its reliance on Evri. Reading other reviews, it appears I am far from alone in having this experience.
Sadly, I won’t be ordering from them again.
3 augustus 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hi, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the disappointment caused by your order not arriving in time for your niece’s first birthday.
We completely understand how special occasions like this are, and we apologise for the frustration caused by the parcel being lost in transit and the time spent chasing updates. We know how important it is for personalised gifts to arrive in time for those special moments.
We appreciate your comments regarding delivery information and communication, and we’ll be passing your feedback on to the relevant teams to help us improve. While we’re pleased we were able to offer a refund or replacement once it became clear the parcel could not be located, we understand this did not make up for the missed occasion.
Thank you again for sharing your experience.
Best regards, Aleksandra, Customer Services, My 1st Years
My favourite website for my daughter…
My favourite website for my daughter and gifts for other people
27 juli 2026
Antwoord van My 1st Years
Hi Clare, thank you so much for your lovely 5-star review! We’re delighted to hear that My 1st Years is your favourite website for your daughter’s gifts and for finding special presents for others too.
Creating personalised keepsakes for little ones and helping you celebrate those special moments is exactly why we love what we do. Thank you again for choosing My 1st Years, and we hope to help you find your next perfect gift soon!
Best regards, Aleksandra, Customer Services, My 1st Years
Lovely products and really helpfu
Lovely products and really helpful after sales / customer service when I needed a VAT receipt. Thank you
5 augustus 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Poor customer service
I placed an order 2 weeks ago, it has not been delivered. The process for investigating where it has gone has taken a ridiculous amount of time.
There customer service then confirmed they had replaced the order and sent a new one out, only to then say that half of the items are out of stock.
Poor customer service with no willingness to resolve the issues.
5 augustus 2026
Review zonder uitnodiging
Antwoord van My 1st Years
Hi, we're very sorry to hear about your experience and sincerely apologise for the delay in receiving your order.
We're also sorry that your original parcel was lost in transit. Once the investigation was completed, our Customer Service team arranged a replacement as quickly as possible. Unfortunately, by that time, some of the items from your original order had become out of stock, and we understand how disappointing this must have been.
If you would still like to receive your order, we'd be happy to help you choose alternative items and send them to you using our Express Delivery service. Alternatively, if you would prefer not to proceed, we can arrange to cancel your order and issue a refund.
Please get in touch with our Customer Service team, who will be happy to discuss the options available and help find the best resolution for you.
Best regards, Aleksandra, Management Team, My 1st Years
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