mydeposits Reviews 

Smooth customer service. Landlord inputted the wrong information and customer support swiftly sorted things and got the process running.

I was able to get through quickly (massive bonus) to Nic who listened to my issue. While she was not able to help me with the specifics of the problem as this would be the subject of any deposit adjudication, Nic was able to help talk me through how the deposit dispute process would start and therefore this helped me to formulate how I would proceed - so next steps sorted. What had seemed like a massive and unfair issue now feels manageable; so lovely to talk to an empathetic person with a superbly calm, common sense manner. I wish all help lines were like this!

Excellent service. Very efficient, friendly and helpful. Made everything very simple and easy for me.

Very Precise and clear understanding and instructions on what I had to complete. Claire was the lady I spoke to and thankfully she sorted my queries extremely fast with great patience for explaining what I didn't know

Quick efficient process. Helpful colleague

VERY helpful lady by the name of Nic helped me today and took all the stress out of the process

Was very surprised to hear and read the experiences of others because I could not fault this company.

1) They answer the phone straight away.
2) You speak to human - Hannah was absolutely faultless and really knew her stuff. Fantastic service from her.
3) They had a resolution on the phone which is exactly what you want.

Could not recommend any more. 10/10.

Had a very good experience
No waiting in the queue the call was andwered within few seconds
Hannah briefed me about the outcome of my case. She was extremely professional and helpful therefore 10/10

Terrible experience.

They have had a glitch in their system for weeks, and every time we need to release a deposit, a long phone call with them is required.

If this issue is not fixed shortly, we will have no choice but to move to a different deposit protection scheme, as this is simply not manageable on an ongoing basis.

My call was answered very quickly. Nic understood my enquiry, went through it point by point and was pleasant and helpful

I quite often speak to Ross at My Deposits, he is always extremely helpful, very efficient and always gets everything done very promptly. A**** Service!!

i had a lovely experience twice today with two lovely ladies who helped my enquiry quickly and resolved everything that i needed help with. The two lovely ladies that i spoke with today where Hannah and Nic, both were very friendly and professional and gave excellent service.

Clare-Louise was excellent in helping me resolve my issue. The answer I had been trying to get from my agency for weeks, she managed to sort out in one phone call.

She was extremely helpful and clear, guided me through each step, and stayed on the call until everything that needed to be done was completed.

A big thank you to Clare-Louise for her support.

I spoke with Nic on the phone today who was AMAZING!!! Nic went the extra mile to help me with my questions absolute 5 stars!!

This review would honestly be 1 star if it was not for the efficient and amicable resolution by a lady called Nic. Despite many emails and many previous phone calls I was under the impression that this company did not want to help. However Nic quicky assessed the problem and rather than firing off requests for more information, took me through a clear process to release the deposit. Well done !

I had a very positive experience with MyDeposits throughout my deposit dispute. The process was fair, transparent, and handled professionally from start to finish. The adjudicator carefully considered the evidence submitted by both parties and reached a balanced decision based on the facts.

Wow what fantastic help i recieved from Nic. I am a landlord wanting to claim against a deposit. I'd tried and failed online. To be honest at the time I phoned I was at boiling point. I was given simple easy to understand help. Nic stayed with me guiding me through the process. Having completed the required form. Explanation given of the procedure dependent upon the tenant’s response or not. I was gifted a complete help package and Im truly grateful.

Very nice telephone manner and very helpful with finding my deposit would recommend

Brilliant
super helpful
Thank you

Nicki was excellent in answering our query - friendly, helpful, thorough and reassuring - thank you once again - very much appreciated (Call: 25/6/26 - 11.50 am to 12.05 pm)