The National Lottery Reviews 

5.065
•
TrustScore 1 uit 5

1,1

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Today, I normally buy my tickets for the lottery games I play. App - Down, Website-Down, even tried in Tesco - told all machine Down. Noway to buy tickets. Bet they won’t have any responsibility... Toon meer

Beoordeeld met 1 van de 5 sterren

The people who run this scam should be advisors to the Chancellor, think about it, these people ask us to pay £2 for a go on their lottery, then send us a message saying ' Congratulations- You're a Wi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

These idiots suspended my online account for no reason. Tried many times to contact their customer service but after waiting for over half an hour at a time I gave up. They don't answer your call so... Toon meer

Beoordeeld met 1 van de 5 sterren

Iv been reading all the reviews very interesting and informative. And practically say the same thing didn’t notice many replies from the lottery team Allwyn what’s going on. So many angry people. �... Toon meer

Bedrijfsgegevens

  1. Loterijverkoper

Informatie afkomstig van verschillende externe bronnen

Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.


Contactgegevens

Houd rekening met het volgende

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TrustScore 1 uit 5

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(5.065)

1.799 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Paying prizes of £1? Stupid

The new lottery is ridiculous - get message saying won a prize only to find it's £1 - not worth the effort must cost them more to pay it to me and the rest of the prize structure is beyond stupid. The whole idea is to at least win something worthwhile even a fiver or a tenner buys you something. Have played since the very first draw but think I will take my money elsewhere now.

22 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

this site or app is a scam or is a fake…

this site or app is a scam or is a fake . yesterday night i won on thunderball 58 pounds but they give me only 32 pounds. i check again all tickets and yes missing money.

22 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Nicu, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear that you believe the incorrect winnings have been paid. Unfortunately we're unable to access player accounts over Trustpilot. Please give us a call on 0333 234 44 33 or start a webchat by using the link below and one of my colleagues will be happy to help.

https://www.national-lottery.co.uk/contact-us

^Kane

Beoordeeld met 1 van de 5 sterren

Bring back Camelot

The old Camelot lottery jackpot on the first draw if on a Saturday was approx £3.8m. We will have had 2draws up to and including next wed (sat,wed) and the jackpot will still only reach £2.8m. The old jackpot for a sat,wed on Camelot would have been around £5m. This new lotto is a joke. At least I won a pound this weekend 🙄. Get rid of this company and bring back Camelot, the new lottery prizes are a complete rip off.

23 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Starting Saturday prize reduction

So now the starting Saturday prize is being capped at £2m (irrespective of how many tickets are bought). This following on from the mean minded moves to reduce the 'minor' prizes. (Please, Allwyn don't tell me about the double draw - it doesn't excite anyone). The fun and fantasy has been drained out by Allwyn - I only hope they lose at the next bidding round.

22 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Susan, thank you for taking the time to leave us a review on Trustpilot.

The new Lotto format and the old version of the game are not like-for-like in terms of how the estimated jackpots are calculated and how the prize fund is allocated. For example, once the Lotto jackpot is won on the new format, the next starting jackpot will always be estimated at £2m for the next draw.

Following the changes made to Lotto in June, we have created 56 new millionaires!

^Kane

Beoordeeld met 1 van de 5 sterren

I think Alwyn is making an awful lot of…

I think Alwyn is making an awful lot of money on the lottery now. The prize money is dire and the percentage to charitable causes is even lower. Wake up people. Someone is getting very rich for low prize money.

23 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Jayne, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created more than 56 new millionaires.

The returns to good causes hasn't lowered, our goal is to double weekly returns from £30M to £60M by 2034, with £33M a week currently raised.

^Kane

Beoordeeld met 1 van de 5 sterren

If have emailed (retained)

If have emailed (retained) the Allwyn national lottery operators with regards the newly introduced powerball ! Received their standard we're very busy reply and will answer ! But nothing yet ! I asked because the powerball jackpot is paid over 30 years ! Who gets the interest on the balance ? I suspect that Allwyn receive the full amount from the powerball operators and cream off the interest ! Will wait for their answer which I'm not expecting
I also note the lotto jackpot roll over amount onto next play day has more than halved ! I'm guessing their recent changes disguised as an update have strained their purse strings and this has been passed onto the players ?
Allwyn are no longer a trustworthy organisation IMO

22 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I didn't think it could get much worse…

I didn't think it could get much worse but the latest changes are awful. This week's jackpot was a only 2 million for a Saturday. And the silly prize structure is so confusing. Wow I won a pound. The whole point of the lottery is for people like me winning a life changing prize so we hopefully don't have to work again. Seriously thinking of stopping it after playing from day one.

23 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created 56 new millionaires!

^Amelia

Beoordeeld met 1 van de 5 sterren

Total rip off

Total rip off, i stopped playing lotto now. 4 numbers and bonus ball £50...what a scam

22 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Since they changed the Lottery I…

Since they changed the Lottery I haven’t played since complete rip off , should never have changed it .what i like know if two won the jackpot one in each round is there two jackpot’s never been made clear anyway if the pathetic lower prizes continue me many others will not be playing .

22 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Barry, thank you for taking the time to leave us a review on Trustpilot.

The Jackpot is shared between winners in each round.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created 56 new millionaires!

^Amelia

Beoordeeld met 1 van de 5 sterren

Less and less jackpot

On saturdays, the lottery prize used to always start at least on £3.8M. Now it is £2M. Something funny going on. A Saturday + Wednesday rollover is now £2.8m. So where's the jackpot money going because a rollover used to be at least £5M. Rip-off and hopefully they'll lose enough people that they go under. It'll serve them right.

22 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

New changes ruined it.

I used to play every week now its just not worth it, the 2 draw gimmick is a joke and prize money is a pittance now way to go killing the game for everyone.

8 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Darren, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created 56 new millionaires!

^Amelia

Beoordeeld met 1 van de 5 sterren

As many predicted

As many predicted. This format change is awful. No one I know plays anymore. Someone has badly miscalculated. We used to be inspired to play again by a £30 3-number win.

When there is a poor review, all the responses seem to offer is that there are lots of millionaires. Read the room ! Most people would like a few small decent wins with just the chance of a bigun.

Such a shame. Plus less money for good causes now.

15 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The UK lottery changes are a rip off

The UK lottery changes are a rip off. Ive just got 1 number on 1st round of lotto and 2 numbers in the 2nd round of lotto and won the princely sum of £1 not even covering the cost of the ticket. Buying scratch cards is also dreadful you might as well put your money down the grid. I imagine the company that runs it is making nice profits though. I am making a change and not playing it anymore even though I know some charities get a share it is just giving out less and less to us the people who give to these charities and we are also lining the pockets of Alwyn shareholders in the process. Just say NO!

19 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The latest changes to the UK lottery…

The latest changes to the UK lottery have made the whole experience worse. It feels like a corporate change rather than a customer led change. I much prefer the old lottery to this new one. At least if you won a smaller prize it felt like a win, even the free lucky dip line was better. I hope Allwyn change their mind back to the way it was, as far as I can see fewer people are playing this and no one I know likes the new format of games. Feels like an attempt at making more profit than a customer centric decision.

19 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Kevin, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created more than 50 new millionaires.

On Wednesday 19th August, a total of 6 millionaires were made in the Lotto draw, and 5 of those were in Round 2 of the draw, which wouldn't have happened before the changes.

^Kane

Beoordeeld met 1 van de 5 sterren

Useless

Have played National Lottery online without issue for years.... it has not taken long for this lot to bugger it all up

20 augustus 2026
Review zonder uitnodiging

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