The National Lottery Reviews 

5.063
•
TrustScore 1 uit 5

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Beoordeeld met 1 van de 5 sterren

The people who run this scam should be advisors to the Chancellor, think about it, these people ask us to pay £2 for a go on their lottery, then send us a message saying ' Congratulations- You're a Wi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

These idiots suspended my online account for no reason. Tried many times to contact their customer service but after waiting for over half an hour at a time I gave up. They don't answer your call so... Toon meer

Beoordeeld met 1 van de 5 sterren

Don’t expect from national lottery a win . Long years they just grabbed your money and you expect a free lucky dip ticket if y was a winner haha. Nothing else. So basically nothing is changing. You ma... Toon meer

Beoordeeld met 1 van de 5 sterren

End of the month and 110 pound played on lotto/set for life/thunderball across October and only 6 pound back ... I can honestly say since this new company took over its not been worth it at all regard... Toon meer

Bedrijfsgegevens

  1. Loterijverkoper

Informatie afkomstig van verschillende externe bronnen

Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.


Contactgegevens

Houd rekening met het volgende

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(5.063)

1.799 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Allwyn need sacking.

When Allwyn took over the National lottery didn't they say they were going to change the price back to £1 like it used to be? Instead of doing this, they've hidden behind the"2 chances to win"nonsense,while reducing the smaller prizes to the point of being almost worthless.Everybody would like to win the jackpot,but you know that you've got more chance of winning small rather than big.I recently won £1 (it used to be a free lucky dip).I must admit it went to my head and I treated myself to 3 carrier bags and still had 10 pence left.I don't know what I'll spend this on, but I'm certain that Allwyn won't be seeing any of my money again.

22 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The new lotto is truly awful.

The new lotto is truly awful.
Absolutely nobody wants to pay £2 for the chance to win a £1 prize (which you get when matching 2 numbers).
They need to scrap that terrible idea immediately.
When they first introduced the £1 prize, at least the email you received told you you’d won a ‘small prize’, now they’ve removed the word small so it’s the same wording as any other prize. They might think this will get people excited but it has the opposite effect, now you just think ‘great, I’ve won a quid’, which isn’t even enough for another ticket.
Completely ruined the game

27 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi, Andy. Thanks for taking the time to leave us a review on Trustpilot.

We’ve reverted to our previous win notification format after player feedback. Many told us they preferred the mystery of discovering their prize for themselves.

^Ash

Beoordeeld met 1 van de 5 sterren

Having played weekly (4 times a week…

Having played weekly (4 times a week more recently) for over 30 years, last night was my last ticket. I'll find some other fairer way to spend my money. With this new Company, there is more chance of being eaten by a dinosour!

26 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I was so excited this morning,I got an…

I was so excited this morning,I got an email from the national lottery, you have won a prize,it said, I shouted to the wife we've won on the lottery, quickly we signed in and there was the prize of £1 😅. I'm done with this nonsense.

27 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I would give a 0 star review....

I would give a 0 star review if I could. What a waste of time this is now and if I get another email telling me I have won a prize and its just a £1 I will scream. THAT IS NOT WINNING!!!!!!!!!!! No one needs a £1 'win'....maybe in the 1960's Get a grip and sort this out else people will stop having a go and good causes will lose out!!!!

27 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi, Jacky. Thanks for taking the time to leave us a review on Trustpilot.

Once you’ve bought a ticket, any prize or prizes won would be classed as a win. You now have the chance to win more than once in a single draw, which would cover your ticket price, and potentially even more. Best of luck in the draw, if you do choose to give it another go!

^Ash

Beoordeeld met 1 van de 5 sterren

Disgusting

Disgusting. The new format is absolutely bollocks. I’ve been playing since the National Lottery started in 1994, and now they keep adding more numbers.

In 2015 they increased it from 49 to 59 numbers, making it harder to win, and now they’ve added even more.

What was wrong with the original format? After playing since the very start, this new setup has completely ruined it for me.

I’m packing it in this week. 🎟️🤬

26 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Allwyn have destroyed the National Lottery

Allwyn , have absolutely killed the National Lottery...complete shambles.

The prize breakdowns in EuroMillions have always been shocking, but now the Lotto had been totally devalued...

The 2 shots at winning with reduced prizes does NOT work and you will lose all your custom.
£1 for 2, £10 for 3, £50 for 4 ...an absolute sham.

The 2 number winning line should be completely abolished anyway...it did spoil the Rollover Draws with Camelot .

All this to create a "GREED" Powerball, sharing with USA....what is that about....and apparently has also reduced charitable donations to UK charities.

When my subscription runs out I will be stopping playing all lotto games...and I also have 2 syndicates running, which will be run down within the next few weeks.

Poorest lottery Operation in the world...

:-(

26 augustus 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

What a rip off

What a rip off, used to play weekly when it was a £1 which i recon alot more would have played at that, now rarely play, bought a ticket £2 for last weekend, got 2 numbers and won £1, at least the minimum for 2 you'd think would be at least £2 or a free ticket, not bothering again, put the money you would have spent in a jar and dont waste your money.

22 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi, Kath. Thanks for taking the time to leave us a review on Trustpilot.

Players can now win more often and can win more than once in a single night. Over a year, regular players are expected to see a net increase in prize money for the same ticket price.

The prize for matching two main numbers in a single round will now be £1 cash prize, which will give players more flexibility and choice in how to spend their win. Players can win this 'Match 2' prize – and any other prize for that matter – twice on one single £2 Lotto line.

^Ash

Beoordeeld met 1 van de 5 sterren

The national lottery app never works…

The national lottery app never works lately. Always shows there are technical issues, yet when I search to check what issues national lottery states there are no issues! If I can gain access I will withdraw the mow y I have paid and I will delete the app. Clearly they don't want my money !!!

25 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Nanette, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear that you're having trouble with our app. So that we can get a better understanding of the issue, please give us a call on 0333 234 44 33, or start a webchat by using the link below, and one of my colleagues will be happy to help.

https://www.national-lottery.co.uk/contact-us

^Kane

Beoordeeld met 1 van de 5 sterren

THE PRIZE MONEY HAS GONE DOWN…

THE PRIZE MONEY HAS GONE DOWN CONSIDERABLY, 2 CHANCES TO WIN IS JUST A FARCE, THIS NEW LOTTERY OPERATOR IS USELESS

1 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Mike, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game offers 2 opportunities to win £1M+ prizes in every draw. To make that possible, some lower tier prizes are smaller. Since the changes were made to Lotto, we have made 56 new millionaires.

^Kane

Beoordeeld met 1 van de 5 sterren

the uk lottery owners allwyn said there…

the uk lottery owners allwyn said there would reduce the main lottery to £1 pound they have not done that camelot increased the numbers by ten and doubled the price to £2 pound, raised the price of euro millions to £2; 50 pence with a 45 million to 1 chance of winning non starter

25 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

complete rip off paying two pounds just…

complete rip off paying two pounds just to win a so called prize of one pound never playing again.

15 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Shaun, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw for the same ticket price. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created 56 new millionaires.

^Kane

Beoordeeld met 1 van de 5 sterren

Would give 0

Would give 0, but please do not play there online games.

The payouts are awful!!!

£85 spent in a week, and win &5.

These guys that took over are foreign con artists.

Save your money, do not attempt to play their games.

25 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DID YOU THINK WE WOULDNT NOTICE!

DID YOU THINK WE WOULDNT NOTICE!

As others have said the new format doesn’t work and is in my opinion fraudulent on players.

The jackpot for the Lotto and Lotto hotpicks draws have now been divided in half across the ‘2 chances to win’ lines.

You cannot select different numbers between the ‘two chances’ lines so only have the same numbers for both chances.

If by some miracle you won the jackpot you would only win half of what it was before the changes were made and the second guess is pointless.

Millions of loyal players like me every week and you’ve made it worse. Terrible.

7 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi NJ, thank you for taking the time to leave us a review on Trustpilot.

The Lotto jackpot hasn't been divided in half. Under the new format, your numbers are entered into 2 separate rounds, each with independently drawn winning numbers, giving you 2 chances to win on each draw night. If only 1 person were to match the 6 winning main numbers across both rounds, then they would take the full jackpot amount.

There have been some changes made to the Lotto HotPicks prize amounts, however, like Lotto, you get 2 chances to win for the same ticket cost.

^Kane

Beoordeeld met 1 van de 5 sterren

Paying prizes of £1? Stupid

The new lottery is ridiculous - get message saying won a prize only to find it's £1 - not worth the effort must cost them more to pay it to me and the rest of the prize structure is beyond stupid. The whole idea is to at least win something worthwhile even a fiver or a tenner buys you something. Have played since the very first draw but think I will take my money elsewhere now.

22 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

this site or app is a scam or is a fake…

this site or app is a scam or is a fake . yesterday night i won on thunderball 58 pounds but they give me only 32 pounds. i check again all tickets and yes missing money.

22 augustus 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Nicu, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear that you believe the incorrect winnings have been paid. Unfortunately we're unable to access player accounts over Trustpilot. Please give us a call on 0333 234 44 33 or start a webchat by using the link below and one of my colleagues will be happy to help.

https://www.national-lottery.co.uk/contact-us

^Kane

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