Delivery was delayed by a few days, but many thanks to Andy who delivered 15 large & heavy fence posts for his advice and his help to put them in my garage. I would have struggled otherwise. Much appr... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had a great experience with National Timber for my order this week. I had purchased on Monday, and got a delivery date for Wednesday a couple hours later. Unfortunatley the van broke down on the Wed... Toon meer
Bedrijf heeft geantwoord
Don't second guess buying from these guys, even if you have to pay shipping. Their pricing is the best, even with delivery charges. Delivery to Cardiff not a problem, ordered in the afternoon and give... Toon meer
Great company to deal with from start to finish . All queries answered and ordering made easy , delivery as per quoted eta , driver really polite and helpful with excellent prices compared to so many... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
National Timber specialise in a wide range of C16 and C24 Timber as well as fencing and garden products to help your garden come to life. We also sell a wide range of garden buildings that can be purchased online via our online store.
Contactgegevens
National Timber, 1 Birmingham Road, B71 4JH, West Bromwich, Verenigd Koninkrijk
- 0121 557 8838
- info@national-timber.com
- www.national-timber.com
4,7
Uitstekend
246 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quality timber
Really good quality timber cheaper than any of my local stockists could offer ...Andy the delivery driver was very helpful...thanks
15 oktober 2023
Review zonder uitnodiging
Antwoord van National Timber
Apologies for the late reply, thank you for taking the time to leave us a great review. Even though we are cheaper than most, as you can see we offer a great service, meaning we don't compromise on anything that we do.
Great service
Great service, friendly and very helpful
Received damaged decking boards, replaced straight away with no hassle
Thanks to Andy for great service, would definitely recommend
11 oktober 2023
Review zonder uitnodiging
Antwoord van National Timber
Thank you for taking the time to leave us a great review, we appreciate your custom and how honest you have been with your review. Apologies in taking so long to reply. We are glad that we were able to turn your opinion around by our quick service.
Antwoord van National Timber
Apologies for the late reply, thank you for taking the time to leave us a review.
Top for customer service
Great prices, helpful sales staff when I phoned for advice. Delivered on schedule. Many thanks to driver Phil for great service. Will be using this company again
9 oktober 2023
Review zonder uitnodiging
Antwoord van National Timber
Apologies for the late reply, thank you for taking the time to write a great review. I shall pass on your com0pliments to Phil, he would be chuffed to bits with a shout out.
Great service all round
Great prices, short lead time and reassurance on correct order. Andy and Phil the delivery drivers were top notch. Super friendly and very helpful.
3 oktober 2023
Review zonder uitnodiging
Antwoord van National Timber
Thank you for taking the time in leaving us a review. We shall let Andy and Phil know about the great service that they had received. Our aim is to be the best and do the best we can, I'm glad we are achieving that.
Andy a credit to the company
Andy delivered my fence panel this morning. The quality of the panel is excellent. Andy helped fit the panel, and was really professional and helpful. He was patient and ensured the board was fitted correctly A credit to the company.
Thank you Andy
2 oktober 2023
Review zonder uitnodiging
Antwoord van National Timber
Thank you for taking the time to leave us a great review. We as a company aim to achieve high standards. I'm grateful to see that we are achieving our goals in satisfying our customers needs.
A very big thank you to Andy who…
A very big thank you to Andy who delivered our concrete items today. Unfortunately our builder was not available to help him, but he was determined not to let us down and managed to deliver the very heavy items by himself. We are extremely grateful to him for his kindness and hard work.
29 september 2023
Review zonder uitnodiging
Antwoord van National Timber
Thank you for taking the time to let our customers know about the hard work our delivery drivers do but also the lengths that our drivers go to to satisfy the customers needs. We appreciate you and we cannot wait to serve you again.
Great service
Great service. Andy who delivered was extremely helpful. Thankyou
22 september 2023
Review zonder uitnodiging
Antwoord van National Timber
Thank you for taking the time to let our customers know that we are doing a great job. Andy would be chuffed to know that our customers have giving such great feedback about it. We cannot wait to serve you again.
Great service from Andy
Andy just delivered my fencing panels and posts and was ever so helpful. When he realised I was disabled he insisted on lifting everything off and into place. Lovely guy and a credit to the business.
21 september 2023
Review zonder uitnodiging
Antwoord van National Timber
Thank you for taking the time to leave us such a great review. We take pride in knowing that our drivers always leave a great impression. Thank you for taking the time to let our customers know that we are great business.
No response to emails
No response to emails
Item not delivered when said, no call to confirm there was a delivery issue.
Left in the dark, really poor communication.
Follow up - I rate businesses that deal with stuff when it goes wrong. When I did get hold of them, I was given a new delivery date, I subsequently contacted them and was provided with a full refund, no quibbles. Thanks.
13 september 2023
Review zonder uitnodiging
Antwoord van National Timber
Apologies for not replying to your review in a timely manner. I would like to apologise for your initial opinion of our company, but I'm glad to see that your opinion changed when you got hold of us. Sometimes we make mistakes but its how we deal with them is what matters and I'm glad to see that we dealt with this swiftly and in a manner which shows that we are a genuine company. Thank you for your order, I do truly hope we have your custom again.
Great company - will be using them again.
Really helpful, friendly team. Sam the sales guy and Neil the driver couldn't have been more helpful. Called half hour before delivery to confirm is was there.
Best prices on timber for miles.
Will definitely be using them again.
25 augustus 2023
Review zonder uitnodiging
Driver driver Andy was extremely…
Driver driver Andy was extremely helpful and loaded the material on the roof, couldn't fault him. However material turned up at 6.30 in the morning. They advised that they called however call was not heard as u can appreciate people were still asleep
25 augustus 2023
Review zonder uitnodiging
Andy
ANDY was pleasant and helpful and on time for his delivery at 101 Wednesbury Oak Road
18 augustus 2023
Review zonder uitnodiging
Great quick service
Great quick service. Ordered Tuesday and delivery Thursday. Looks a quality product. Andy was very helpful as he Delivered.
17 augustus 2023
Review zonder uitnodiging
Thanks Andy…
Andy delivered and helped me move round the back as a big delivery. Nice and pleasant brilliant help, will buy again
14 augustus 2023
Review zonder uitnodiging
Great prices for decking and great…
Great prices for decking and great service from Andy during the delivery
19 juli 2023
Review zonder uitnodiging
Fantastic customer service!
We ordered from National Timber mainly because their prices were fair and very competetive. On delivering the order ( a lift of thirty 2.5 metre tanalised sleepers) the driver saw our predicament. My wife and I have complex health problems and could not possibly lift these very heavy sleepers. Andy, the driver offered to drop the sleepers on our property in a convenient and safe place. He single handedly lifted and stored all thirty sleepers and kept up a continual line of friendly conversation throughout. His customer service skills were impeccable and he deserves a medal for going the extra mile for us. Top marks to Andy and the company. Great value, great customer service! Thanks very much!
13 juli 2023
Review zonder uitnodiging
Don't second guess buying from these…
Don't second guess buying from these guys, even if you have to pay shipping. Their pricing is the best, even with delivery charges. Delivery to Cardiff not a problem, ordered in the afternoon and given a delivery slot for the next morning! Arrived as promised, perfect quality product. Customer service absolutely brilliant, thank you Sam. Andy their delivery man is a gem😊
18 juli 2023
Review zonder uitnodiging
I am absolutely over the moon with my…
I am absolutely over the moon with my fence panels
I purchased 6x3 feather edge
The customer service was fabulous
And the delivery driver was lovely too
Would definately recommend
Thank you so much 💗
22 juni 2023
Review zonder uitnodiging
Antwoord van National Timber
Thank you for taking the time to write a review to let potential customers know that we are the company to beat. We cannot wait to serve you again.
Ordered fence feather edge fence…
Ordered fence feather edge fence panels. Speedy delivery, and panels are excellent quality. Will be ordering again and recommending to friends 😊
22 juni 2023
Review zonder uitnodiging
Antwoord van National Timber
Thank you for taking the time to write a review. We appreciate you taking the time to shout out loud about us. We cannot wait to serve you again.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.