Harry the driving instructor I have now is great. He has been persistent with me getting me to get on with it. Which I needed as I have adhd and am dyslexic . After doing some hours with him... Toon meer
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Lees wat reviewers zeggen
Terrible service/communication. They did not pass on important information a number of times. Even the instructor had no idea that the course had been booked which resulted in everything being postpon... Toon meer
Bedrijf heeft geantwoord
Muhammed Arshad was a brilliant instructor, so calm and patient and explained everything super clearly. He was always amazing with helping with yes routes and navigating new places as well! Highly rec... Toon meer
Bedrijf heeft geantwoord
Having called National intensive quite a few times to resolve an issue it was finally nice to eventually get a member of staff, Emma who has finally managed to resolve our issues. Its sad that it has... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Geschreven door het bedrijf
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Contactgegevens
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Verenigd Koninkrijk
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
£5 Per Hour Off Any Intensive Course
4,3
Uitstekend
8K reviews
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Katie was so helpful and understanding…
Katie was so helpful and understanding sorted all my questions and left me feeling very reassured!
7 augustus 2026
Review zonder uitnodiging
Antwoord van National Intensive
Thank you so much for your lovely review, Louise!
We're delighted to hear that Katie was able to answer all your questions and leave you feeling reassured. We know how important it is to feel confident and supported throughout the process, and it's wonderful to know Katie provided that for you.
We really appreciate you taking the time to share your experience, and we wish you all the best on your driving journey!
Regards
NI Team
First driving lesson with Kevan
First driving lesson with Kevan went brilliantly. He has such a calm demeanour which helped me feel relaxed rather instantly. Lovely guy.
5 augustus 2026
Review zonder uitnodiging
Antwoord van National Intensive
Hello Elizabeth,
Thank you for your lovely feedback.
Regards,
National intensive.
Please do not give your money to them.
Please do not give your money to them.
Since the rules change they offer no value whatsoever. You have to book your tests. All they can offer is to find you a driving instructor, one Google search and it’s done for you. And they can offer an app which lets you switch tests. Which for one doesn’t ever have any tests on it and for two you’re better off using the official government website for cancellations.
Please either do the work yourself for half the price or use another company
13 juli 2026
Review zonder uitnodiging
Antwoord van National Intensive
Thank you for your feedback. We respect that everyone is entitled to their opinion. However, your comments are opinions rather than statements of fact and do not accurately reflect the services we provide.
Following the DVSA rule changes, we altered our service to remain fully DVSA compliant. We now provide a notification service that alerts pupils when suitable driving test dates become available, allowing them to book directly with the DVSA. We also offer a DVSA-compliant test swap service, enabling pupils to exchange an existing booking for a more suitable date where available.
Many of our customers continue to find these services valuable, so the claim that we "offer no value whatsoever" is simply your personal opinion and not a factual representation of our business.
Regards
NI Team
Please do not go with this company
(Edit: Unfortunately the company's main priority is to be dishonest even in their response to my honest account. This is a tactic I have seen across all their responses to the many negative reviews left. It’s such a shame the company puts more effort into responding to complaints which are conveniently visible to others and new customers than actually supporting customers real problems in present time! One look at their responses and it proves my point their main agenda is as usual to discredit peoples unfortunate negative experiences rather than take accountability…)
Please do not go with this company. I am writing this review as it is a warning I wish I had seen myself.
The company was a complete shambles. They just took the money and offered no support. The new rule changes mean there is no point in going with a company who can no longer do anything for you despite the company’s claims that they can. I had to organise my test myself and deal with all the stress of chasing a cancellation. There test swapping app was no help either. Even the little they “could do” was a disaster. I would be allocated an instructor then they would cancel or pull out before I even had the chance to meet them? Then I hadn’t been allocated any instructor and my test was alarmingly close. I received no help and instead they tried to switch the blame onto me somehow, saying why did the instructors cancel? (This was obviously the scam they do so they can keep the money when they don’t provide you an instructor!) It was infuriating to have a company twist the narrative, take the money and run! I was lucky I was able to take screenshots of every single message with my instructors (because yes it sadly got to that point). I could have simply organised a driving instructor myself for far less trouble (one that would actually show up) since I did everything else myself anyway… Why go with a company that can’t book you a test, can’t provide you with decent instructors, won’t provide you any support and when they don’t deliver blame you! You can do it all yourself for far cheaper and far less stress. I wish I had! So please be careful when choosing a national intensive course! It is a massive regret of mine. It was problem after problem constantly. Believe me I really could go on listing another 500 problems but I hope this is enough of a warning to stop people being scammed by the rudest company I have ever encountered. I would not believe a word that comes out of their mouths as they constantly lie.
5 augustus 2026
Review zonder uitnodiging
Antwoord van National Intensive
EDIT FURTHER
We are sorry to hear that you remain dissatisfied with your experience.
We recognise that customers are entitled to share their honest opinions, even when those opinions are critical. However, we do ask that any public comments accurately reflect the facts. While we appreciate that a customer may feel they have had a negative experience, this does not justify making statements that are false or misleading about our business or our intentions.
Our priority has always been to address customer concerns directly and fairly. We respond to reviews publicly to provide context and to demonstrate our commitment to resolving issues, not to discredit anyone's experience. We remain willing to discuss your concerns privately and work towards a resolution based on the facts.
We wish you all the best.
EDIT
We have viewed your updated review. However, you still have not provided any details of the course you claim to have attended, despite being asked to do so. Without this information, we are unable to verify your claims or investigate your concerns.
Your comments appear to be unfounded and seem intended to discredit our company rather than provide genuine feedback. We have been in business for over 15 years and, during that time, have successfully delivered thousands of driving courses to satisfied customers. Our reputation has been built on the quality of our training and customer service, and we do not have to rely on tactics such as posting misleading or unsubstantiated reviews to promote our business or undermine others.
If you did attend one of our courses, we invite you to provide your name, the course date, or any booking reference so that we can investigate your concerns properly. Until then, your review remains unsubstantiated.
Unfortunately, we have been unable to identify your booking. A first name alone is not sufficient for us to match your review to a customer file, so we are unable to investigate the specific circumstances you describe. If you wish for us to review your concerns, please contact us directly with your course ID or other booking details.
Since the DVSA rule changes, we have updated our service to remain fully DVSA compliant. We provide pupils with alerts when suitable test dates become available and offer a DVSA-compliant test swap service, both of which continue to assist many customers. The suggestion that our service has "no point" or "can no longer do anything" is your opinion, not a factual statement.
You also state that we offered "no support." This is categorically untrue. We have a dedicated customer support team available to assist pupils throughout their course, and we regularly liaise between pupils and instructors to resolve any issues that arise.
Instructors are self-employed professionals and, on occasion, circumstances can change which result in an instructor being unable to continue with a booking. Where this happens, we work hard to find a suitable resolution. Suggesting that instructors cancel as part of a "scam" to retain customers' money is a serious allegation and entirely unfounded.
We also reject the claims that we "take the money and run" or that we "constantly lie." These statements are false and offensive and do not reflect how we operate. We remain committed to delivering the services purchased and to supporting our customers fairly and professionally.
We appreciate that not every experience is straightforward, but it is important that reviews distinguish between personal opinion and verifiable fact.
Regards
NI Team
Absolute scam
Absolute scam. My partner paid half to national intensive, half to the driver. It was well over 2k in total. Her instructor spent 3 months getting her up to 31 hours and only taking her to second gear! She was no where near ready for her test in July. We're trying to get a refund and these grifters made my partner feel like it was her fault. Do yourselves a favour and go with another driving school. Luckily my partner is now excelling with a different company.
Further reply: My partner experienced her instructor taking phone calls during sessions and a general lack of engagement, it's nice to know you put more thought into your replies on trust pilot than you do vetting the people you refer customers to.
This review is opinion but is grounded in fact. "National Intensive Ltd operates solely as a booking and administrative agent for independent driving instructors and schools registered with us. These instructors and schools deliver intensive and semi-intensive driving courses across the UK."
We were mislead that is fact. 1 hour a week for 3 months does not even remotely reflect an intensive or semi-intensive course. You have misrepresented the service whether that was a failing of the specific instructor or administrative error on your part because of the partners you choose to collaborate with. We will be going to citizens advice as we did not receive the service we paid for that is a fact.
5 augustus 2026
Review zonder uitnodiging
Antwoord van National Intensive
EDIT EDIT EDIT
Thank you for your further comments.
We do not agree with your characterisation of events. However, we are still unable to investigate the matters you raise because you have not provided a course ID, booking reference or the email address of the pupil. This review has been posted under your name, but you have confirmed that the course was taken by your partner. Without sufficient information to identify the correct customer file, we cannot verify the circumstances or comment on the specific claims being made.
You state that your review is "grounded in fact"; however, a number of the statements made are your interpretation of events rather than verified facts. If concerns such as instructor conduct or lesson quality had been raised with us, we would have been able to review and address them at the time. Without an identifiable booking record, we cannot establish whether these concerns were ever reported or investigate them appropriately.
National Intensive operates as a booking and administrative agent for independent Approved Driving Instructors and driving schools registered with us. Lesson scheduling and delivery are managed between the pupil and the instructor, taking into account availability, the pupil's circumstances and progress. The duration and frequency of lessons alone does not determine whether a course has been delivered correctly.
We remain confident in the service we provide and the support available to our customers. We have responded to the points raised based on the information available to us, but we cannot provide any further comment on a booking we are unable to identify.
This platform is not an appropriate forum for an ongoing discussion or investigation. You have posted your review, and we have provided our response. If the actual pupil wishes to raise a formal concern, they are welcome to contact us directly with their course details so that we can review the matter through the correct process.
We will not be responding further on this matter via this platform.
National Intensive
We're sorry to hear you feel this way, but your comments are your opinion and not an accurate reflection of the facts.
If a pupil has only progressed to driving in third gear after a number of lessons, that would generally indicate they were not yet at the standard required to progress further or to be ready for a practical driving test. Approved Driving Instructors (ADIs) are qualified professionals who teach at a pace based on each pupil's individual ability, confidence and safety. It would be irresponsible for any instructor to progress a pupil more quickly than their ability allows.
The fact that your partner is now excelling does not mean the original assessment was wrong. It is entirely possible that the additional lessons and experience gained since then have enabled her to reach that standard. Learning to drive is not a race, and every pupil progresses at a different pace.
We also reject the suggestion that we are a "scam." We have clear terms and conditions, provide the services purchased, and always aim to support our customers throughout their learning journey. We appreciate that not every experience will meet every customer's expectations, but it is important that public reviews distinguish between personal opinion and factual statements.
Regards
NI Team
Couldn’t recommend Cliff more!
Cliff was very patient with me, a calm voice in my ear that led me to pass first time no stress. I couldn’t recommend more 😊
24 juli 2026
Antwoord van National Intensive
Hello,
Thank you for your lovely feedback. We will pass this on to the team for you.
Congratulations on passing!!
Regards,
National intensive.
Passed first time, thanks Colin!
Did 47.5 hour course in July 2026 in Beccles with Colin Bush, passed first time 👍
3 augustus 2026
Antwoord van National Intensive
Hello.
Thank you for your lovely feedback. We will pass this on to the team for you.
Congratulations on passing!!
Regards,
National intensive.
Thank you so much!
I had a great experience with National Intensive. The whole process was incredibly quick and easy from start to finish. Booking was straightforward, communication was clear, and everything was organised efficiently.
I'd previously taken a practical test in a manual car before deciding that automatic was the right choice for me. National Intensive made the transition so easy and quickly matched me with a fantastic local instructor.
I was matched with Wayne, and I couldn't have asked for anyone better. He was patient, calm, and incredibly encouraging throughout every lesson. His clear explanations and constructive feedback really helped build my confidence, and he tailored each lesson to focus on the areas I needed to improve. I always felt supported.
The entire experience was stress-free, and I'd definitely recommend National Intensive to anyone looking for an easy and hassle-free way to book intensive driving lessons. A huge thank you to the team and to Wayne for making the whole experience so smooth!
I passed my test today! 🙌🏻
4 augustus 2026
Antwoord van National Intensive
Hello Mary,
Thank you for your lovely feedback. We will pass this on to the team for you.
Congratulations on passing your test!!!
Regards,
National intensive.
Antwoord van National Intensive
Hello Alastair,
Thank you for your feedback. We will pass this on to the Kate for you
Regards,
National intensive.
Driving
The driving instructor was amazing would give him 5 stars but as for national intensive that could be improved
4 augustus 2026
Antwoord van National Intensive
Hello Lee,
Thank you for your lovely feedback. We will pass this on to the team for you
Regards,
National intensive.
Nadeem was great
Nadeem was great. Constantly helped when I was anxious before the test. Obviously won't be as efficient since the change in how tests are booked. But there are other ways to find tests. Would recommend
4 augustus 2026
Antwoord van National Intensive
Hello Alyssa,
Thank you for your feedback. We will pass this on to the team for you.
Regards,
National intensive.
Antwoord van National Intensive
Hello,
Thank you for your feedback. We will pass this onto the team.
Regards
National intensive
Driving instructor Alun is brilliant at…
Driving instructor Alun is brilliant at his job.
He’s patient, kind and a down to earth kind of guy.
I’d definitely recommend him to others.
My only problem I have with national intensive is I only paid for this course as it stated that National intensive would sort out my actual driving test too and then I’d be able to finally take my disabled partner out shopping.
I’ve been struggling for the past 3 years to get a test date and now I’m back to square one! 😢
30 juli 2026
Review zonder uitnodiging
Antwoord van National Intensive
Thank you for taking the time to leave your review. We're delighted to hear that Alun provided you with such a positive learning experience. We'll be sure to pass your kind comments on to him.
Regarding your driving test, we completely understand your frustration. However, you were advised in May that, due to changes introduced by the DVSA, only the pupil can now book their own practical driving test. As a result, we refunded the fee you paid for us to arrange a test.
We also provided guidance on the best way to secure a test and invited you to join our Test Swap service, which sends alerts for earlier appointments once a driving test has been booked. To date, we have not been made aware that you have booked a practical test, so have been unable to send you any alerts to search for an earlier appointment.
We genuinely appreciate your feedback and wish you every success in getting a test booked and completing your driving journey.
Regards
NI Team
I got to know the paddles well
I got to know the paddles well. At first I couldn't remember which position each paddle are. My driving instructor was patient and kind.
25 juli 2026
Review zonder uitnodiging
Antwoord van National Intensive
Hi Mona,
Thank you for taking the time to leave us a review. We're delighted to hear that your instructor was patient and kind throughout your lessons.
Getting familiar with the dual controls can feel a little confusing at first, but it's great to hear that you became comfortable with them as your training progressed. We really appreciate your feedback and are pleased you had a positive experience.
We wish you all the best with your driving journey and thank you for choosing National Intensive!
Regards
NI Team
Really good service and easy to switch…
Really good service and easy to switch from Manual to Automatic.
Had 2 great driving instructors and passed first time with 1 minor fault!
Very happy 😃
20 juli 2026
Antwoord van National Intensive
Hello Laura,
Thank you for your feedback.
Congratulations on passing your test!!
Regards
National intensive
Great instructor!
Mark was very friendly and kind and helped me PASS my test. He guided me to hone my driving skills and I only had one fault on my test! Thank you Mark! Absolutely brilliant!
1 augustus 2026
Antwoord van National Intensive
Hello,
Thank you for your feedback.
Congratulations on passing your test!!
Regards
National intensive
Total scam and waste of money and time
Total scam and waste of money and time
31 maart 2026
Review zonder uitnodiging
Antwoord van National Intensive
We are disappointed to see this anonymous review. As it has not been posted under a verifiable name, we cannot confirm that the reviewer has ever been a customer of ours, making it impossible to investigate or address the concerns raised.
Describing our service as a "total scam" is simply untrue and unfair. We are committed to providing a professional, transparent service to all of our genuine customers and take any legitimate feedback seriously. Unfortunately, anonymous reviews containing unsubstantiated allegations do not give us the opportunity to resolve any issues or verify their authenticity.
If this review has been left by a genuine customer, we encourage them to contact us directly so we can investigate and work towards a resolution.
Regards
NI Team
Antwoord van National Intensive
Hello Liam,
Thank you for your feedback.
Regards
National intensive
Called National Intensive to learn more…
Called National Intensive to learn more about their offering but also to figure out the best way to book a course that would suit my needs. Spoke to Yad who was extremely helpful and went the extra mile suggesting both locations and dates that would work for my personal circumstances. Highly recommend calling. Human touch can’t be replaced by AI!
30 juli 2026
Review zonder uitnodiging
Antwoord van National Intensive
Hello Sofia,
Thank you for your feedback. We will pass this on to you Yad for you.
Regards
National intensive
Kate’s a star x
Kate was super helpful and kind to me on the phone - really quick & loved the experience x :)
30 juli 2026
Antwoord van National Intensive
Thank you so much for your lovely review! We're delighted to hear that Kate was so helpful and kind, and that she made the process quick and enjoyable for you. We'll be sure to pass your kind words on to her. We really appreciate your feedback and look forward to speaking with you again in the future! 😊
Regards
NI Team
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