What an amazingly positive experience, from start to finish. If you are looking for a rug company that produces the most stunning, high-end, quality rugs, if you are looking for a company with the mos... Toon meer
Bedrijf heeft geantwoord
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So happy to write this review if I could give 10 stars I would. The customer service has been fantastic so very helpful, from the beginning Leon helped me with sending samples, helping with sizing up... Toon meer
Bedrijf heeft geantwoord
Very good product and well worth the wait for the manufacturing process to be completed. All communication with the company was answered promptly in a friendly manner.
Bedrijf heeft geantwoord
A very helpful and informative experience dealing with The Natural Rug Store. Customer Service was outstanding in helping me decide on our rug. Their communication was excellent in keeping us informe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Natural Rug Store
Geschreven door het bedrijf
The Natural Rug Store
Every Natural Rug Store bespoke rug is a unique collaboration between our customers and our rug makers here in the UK. Our aim is to allow you to design on-line, in the comfort of your own home or workplace, a superior natural rug benefitting the individual colours, proportions and purpose of your environment. Find out more The Natural Rug Store
Contactgegevens
Unit 1, Gregston Estate, Birmingham Road, B69 4EX, Oldbury, Verenigd Koninkrijk
- 0333 222 6515
- info@naturalrugstore.co.uk
- www.naturalrugstore.co.uk
4,9
Uitstekend
826 reviews
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Antwoord van The Natural Rug Store
Thank you, Mrs Flannery, for your lovely review! We’re so pleased to hear you’re happy with your rug—it really means a lot to us. We love hearing from our customers and are always here if you need anything else!
As I had hoped..
The rug was just as good as I had hoped and delivered on time and well protected
22 oktober 2024
Antwoord van The Natural Rug Store
Thank you so much for your kind review, Carole! We're delighted to hear that your rug was everything you hoped for and that it arrived on time and well-protected. Delivering quality and ensuring your satisfaction are always our top priorities. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Natural Rug Store Team
Antwoord van The Natural Rug Store
Thank you for your wonderful review, Tim! We’re thrilled to hear that you’re happy with your rug and enjoyed working with our team. Your kind words mean so much to us, and it’s always a pleasure to provide great products and service.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Best regards,
The Natural Rug Store Team
Delighted with my rug
Delighted with my rug. Particularly impressed with the customer service provided from Leon, who ensured it arrived before Christmas despite the short time span. Definitely recommend.
23 december 2024
Review zonder uitnodiging
Antwoord van The Natural Rug Store
Thank you so much for your kind words! We're thrilled you're delighted with your rug and that it arrived in time for Christmas. Your recommendation means the world to us, and we look forward to helping you again in the future! 🌟
Found the company so helpful
Found the company so helpful, kept us informed at all times re delivery. The rug was exactly what we wanted chosen from samples and is of the highest quality. Would definitely recommend
6 oktober 2024
Antwoord van The Natural Rug Store
Thank you for your lovely feedback! We're so pleased you found our service helpful and that your rug is exactly what you wanted. It’s wonderful to hear you’re happy with the quality, and we truly appreciate your recommendation! 🌟
Beautiful wool rug
Beautiful wool rug, feels really luxurious underfoot. Great service and support with getting the right colour match for the border too. Highly recommend. We will buy again.
20 december 2024
Review zonder uitnodiging
Antwoord van The Natural Rug Store
Thank you for your kind words! We're thrilled you love the luxurious feel of your wool rug and that the colour match for the border was just right. Your support means a lot to us, and we can’t wait to help you with your next purchase! 🌟
Excellent service
Very helpful in supplying additional samples to those originally ordered. Rug delivered in good time and of good quality.
12 september 2024
Antwoord van The Natural Rug Store
Thank you for your kind review, John! We’re so pleased to hear that you found our service helpful and that the additional samples made a difference. It’s great to know your rug was delivered on time and met your expectations for quality.
If there’s anything else we can assist you with, we’re always here to help.
Best regards,
The Natural Rug Store Team
Antwoord van The Natural Rug Store
Thank you for your fantastic review! We're so pleased to hear that you're happy with the quality, style, and service. It means a lot to us! If you ever need anything else, we're always here to help. Enjoy your rug!
Best wishes,
The Natural Rug Store Team
Lovely quality rug
Lovely quality rug. Sent free samples to review before I bought it. Would definitely recommend them
4 september 2024
Antwoord van The Natural Rug Store
Thank you for your lovely review! We're delighted you’re happy with the quality of your rug and that the complimentary samples helped with your decision. We truly appreciate your recommendation and are always here if you need anything in the future. Enjoy your rug!
Best wishes,
The Natural Rug Store Team
Fantastic service and product
Fantastic service when our chosen material wasn’t unavailable I was immediately contacted to offer available alternatives and a discount as a gesture of goodwill.
When our rug arrived it surpassed our expectations, it’s beautiful and we love it. It sets our snug off perfectly:)
25 november 2024
Review zonder uitnodiging
Antwoord van The Natural Rug Store
Thank you so much for your kind words! We’re really glad we could sort everything for you and that your rug turned out even better than expected. Love that it’s the perfect fit for your snug—it’s always great to hear when a rug completes a space! If you ever need anything else, just give us a shout.
Best,
The Natural Rug Store Team
100% wonderful company
Wonderful
Wonderful
Wonderful
Bought a beautiful very long hallway rug from
them in 2022: took months to come as it was hand made.
The pride and authenticity they take is remarkable in a broken UK.
The after care too - superlative
23 november 2023
Antwoord van The Natural Rug Store
Thank you so much for your glowing review, We’re absolutely delighted to hear how much you appreciated your hallway rug and the craftsmanship behind it. It means the world to us that you recognise the pride and authenticity we put into our work, and we’re thrilled that our aftercare exceeded your expectations.
Your kind words inspire us to continue delivering exceptional service and quality. If there’s anything we can assist you with in the future, please don’t hesitate to reach out!
Best regards,
The Natural Rug Store Team
Thoughtful, quick and high quality
I ordered a seagrass runner online, but rang to ask how to ensure the weave went in the direction I wanted. Very quicly I was sent photos for confirmation and the matting also arrived quickly, very well packaged, and exactly as ordered. It is robust, the binding is well done, and all together I am very satisfied with it and with the service I received.
30 juli 2024
Antwoord van The Natural Rug Store
Thank you for your lovely review, Mrs Hodges! We’re so pleased to hear that you’re happy with your seagrass runner and the service you received. Ensuring the weave direction was exactly as you wanted was our pleasure, and we’re glad the photos helped. It’s wonderful to know the runner arrived quickly, well-packaged, and just as you ordered.
We truly appreciate your kind words about the quality and craftsmanship—it means a lot to us! If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
The Natural Rug Store Team
Excellent service and high quality items
Lovely rugs and so good to be able to have them made to exactly the size and colour we wanted for our room. Great support from the company too.
29 juli 2024
Great personal Communication
Easy website to use. Constant communication once order placed and delivery arranged both by email and phone. Great personal communication
25 juni 2024
Excellent company
This is my second made to measure rug and I will be ordering more, they are really good quality, exactly what I wanted and delivered within the time frame, I had an issue with a sample colour so spoke to a really nice guy who was so helpful, I’ve recommended this company to a couple of friends who are after rugs
5 juni 2024
Excellent quality rug
Excellent quality rug, produced to measure. Arrived on time. Highly recommend!
2 juni 2024
Highly recommend
Excellent choice, easy to use website, quality product and excellent service. Highly recommend
28 mei 2024
Good after-sales service..We initially received a rug with a…
We initially received a rug with a minor fault in the border. We asked for a replacement and the Company, and Leon in particular, did all that was possible to assist us. A replacement was immediately made available and considerable trouble taken to ensure our purchase was of the highest standard.
26 april 2024
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