What an amazingly positive experience, from start to finish. If you are looking for a rug company that produces the most stunning, high-end, quality rugs, if you are looking for a company with the mos... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
So happy to write this review if I could give 10 stars I would. The customer service has been fantastic so very helpful, from the beginning Leon helped me with sending samples, helping with sizing up... Toon meer
Bedrijf heeft geantwoord
Very good product and well worth the wait for the manufacturing process to be completed. All communication with the company was answered promptly in a friendly manner.
Bedrijf heeft geantwoord
A very helpful and informative experience dealing with The Natural Rug Store. Customer Service was outstanding in helping me decide on our rug. Their communication was excellent in keeping us informe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Natural Rug Store
Geschreven door het bedrijf
The Natural Rug Store
Every Natural Rug Store bespoke rug is a unique collaboration between our customers and our rug makers here in the UK. Our aim is to allow you to design on-line, in the comfort of your own home or workplace, a superior natural rug benefitting the individual colours, proportions and purpose of your environment. Find out more The Natural Rug Store
Contactgegevens
Unit 1, Gregston Estate, Birmingham Road, B69 4EX, Oldbury, Verenigd Koninkrijk
- 0333 222 6515
- info@naturalrugstore.co.uk
- www.naturalrugstore.co.uk
4,9
Uitstekend
826 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Highly recommend
Brilliant communication regarding delivery and very easy web site to navigate customised sizes and rug types.
15 april 2024
First bought a rug 10 years ago
First bought a rug 10 years ago - it is still great looking. Very good quality - highly recommend.
16 maart 2024
Easy to use design system
Easy to use design system. Delivered on time. High quality product. Delighted customer
18 april 2024
Delivered all as promised 👍🏼
10 april 2024
Couldn't be more pleased with my rugs…
Couldn't be more pleased with my rugs ,I have bought all my rugs over the last 15 yrs with this company and will go on doing so ,the rug when delivered is so well packed it just feels special when you recieve it .
8 april 2024
I was preparing to move house and…
I was preparing to move house and wanted a kitchen runner, I had a floor tile sample so went onto NRS ,used their put your own rug design together sent for sample of colour,matched perfectly,ordered my rug,not long to wait,it was absolutely spot on ,I love it,very well made,in fact perfect.🤗
24 maart 2024
Excellent service and advice from Leon…
Excellent service and advice from Leon from start to finish. Quality bespoke rug, exactly as we wanted.
Would recommend this Company if you are looking for a made to measure solution for your rug!!
21 juni 2024
Review zonder uitnodiging
From ordering samples
From ordering samples, being advised of a lead time through to delivery - our experience was faultless. Thank you! We love our rug!
5 juni 2024
Review zonder uitnodiging
Sturdy well made thing
Order process was simple.
Order progress update was good.
The rug is sturdy and easy to clean, exactly what we need in the boot room.
25 februari 2024
Lounge rug
A beautifully made rug, arrived well packaged and just as I had hoped from the samples supplied. Looks great in situ!
26 januari 2024
Great overall experience and quality
6 februari 2024
Leon was really helpful
Leon was really helpful and answered my emails and questions quickly. As far as the rug is concerned I love it and wouldn’t hesitate to order again.
25 januari 2024
Leon dealt with an issue with our rug…
Leon dealt with an issue with our rug quickly and efficiently. Customer service was excellent.
25 januari 2024
Lovely rugs and lots of flexibility of design
Lovely rugs, I hunted high and low and the natural rug company had the most options in terms of range of materials, colours of boarders, width of borders etc.
I had two very large rugs made, they took a while to make but I am very happy with them.
16 januari 2024
Great to be able to tailor the size and…
Great to be able to tailor the size and colours to exactly what you need . Efficient & great quality . Will use again.
19 januari 2024
Disappointing quality and customer service
FOLLOWING THE REVIEW, RUG COUTURE GOT IN TOUCH WITH ME AND OFFERED TO REPLACE THE RUG; THEY MADE A REPLACEMENT, DELIVERED IT AND COLLECTED THE FAULTY ONE. A SATISFACTORY OUTCOME IN THE END.
Disappointing quality for such an expensive rug and poor customer service resulted in us being stuck with a rug I cannot use on our wooden floor. The latex backing on the rug has several holes where it has frayed and the rug shows through. It had been our intention to move the rug on to our new oak flooring in May but I am reluctant to do this in case it damages the wood. I was told we could have a free remake following discussion with the manager and despite me requesting that the damaged rug be collected we have heard nothing further from the Natural Rug Store.
21 maart 2024
Review zonder uitnodiging
Antwoord van The Natural Rug Store
Dear Carole,
Thank you for your feedback. We apologise for the inconvenience and are happy to inform you that a new, complimentary rug is being made for you. We will coordinate a seamless exchange—delivering your new rug and collecting the old one.
We appreciate your patience.
Very best wishes
Rug Couture
Very pleased with my purchases.
Very pleased with my purchases.
I have ordered three made to measure rugs from this company
and they are all of good quality,
well packaged and arrived on time.
Would recommend.
4 december 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.