Having a subscription for my dog's food makes sense, although getting the frequency correct has been a challenge since my dog was spayed and gained weight! The food is good and has been enjoyed by m... Toon meer
Bedrijf heeft geantwoord
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CASE 00886745: DHL couriers failed to deliver my frozen order from Natures Menu, for a month's supply of raw dog food, on time, claiming it had been refused by me, which was wholly untrue: I had been... Toon meer
Bedrijf heeft geantwoord
After my initial purchases I decided to switch to the free range chicken pouches which were more expensive. At one time I gave them a 5* for the food and service. Then they changed the pouches at the... Toon meer
Bedrijf heeft geantwoord
Unfortunately the service is not right. My last 4 orders some of tins arrived damaged and I lost the money as the food was fermented. Ones I've claimed the issue and they sent me full pack of my orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Contactgegevens
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, Verenigd Koninkrijk
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4,2
Goed
7K reviews
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Antwoord van Natures Menu
We're so happy to hear that you found our cat food excellent, and that it was delivered quickly and at a great price! Thank you for your wonderful feedback.
Natures Menu
You sent dog meat not kitten food tried…
You sent dog meat not kitten food tried phoning but no answer!
6 september 2026
Antwoord van Natures Menu
We regret to hear about this mix-up with your order and the difficulty reaching us. There was a nationwide IT issue yesterday that affected our phone lines. These are now working and contact with our customer service department is back online.
Natures Menu
Always deliver great quality frozen raw…
Always deliver great quality frozen raw food. Competitive price and sometimes free samples/ gifts. The ordering and pausing sydtem is easy. Never thawed as packed for travel appropriately. Thanks for great product and customer service.
6 september 2026
Antwoord van Natures Menu
We're so pleased to hear you consistently receive high-quality frozen raw food and appreciate our competitive pricing and occasional gifts. It's wonderful to know our ordering system is easy to use and that your deliveries always arrive perfectly frozen. Thank you for your kind words!
Natures Menu
Always excellent quality product's and…
Always excellent quality product's and fast delivery service
5 september 2026
Antwoord van Natures Menu
We're delighted to hear you consistently receive excellent quality products with our fast delivery service. Thank you for your feedback and continued support!
Natures Menu
Nala enjoys the food and I am always…
Nala enjoys the food and I am always very happy buying them for Nala. Nature’s menu is always very efficient on the deliveries. i don’t have to worry about Nala lunch and dinner. Nala fur is amazing since starting nature’s menu.
5 september 2026
Antwoord van Natures Menu
We're so happy to hear that Nala enjoys our food and that you're pleased with our efficient deliveries! It's wonderful to know that Nala's fur is amazing since starting Natures Menu. Thank you for your kind words and support!
Natures Menu
Excellent company
Excellent company, you can actually phone them up and speak to a human which fantastic...can't recommend them highly enough
28 augustus 2026
Antwoord van Natures Menu
We're so glad to hear you appreciate being able to speak with our team directly. We believe in providing accessible and personal support. Thank you for your kind words!
Natures Menu
My dog loves Nature's Menu raw food and…
My dog loves Nature's Menu raw food and their customer service is fantastic.
Annoyingly their courier can be unpredictable - delivering late and even failing to deliver our monthly subscription this month. However, Nature's Menu customer service staff leapt into action and arranged for a new delivery for the following day. Fab!
15 september 2026
Antwoord van Natures Menu
We're so happy your dog enjoys our raw food! We understand your frustration regarding the courier's unpredictability and the missed delivery. We're glad our customer service team could swiftly resolve the issue for you. Thank you for your valuable feedback.
Natures Menu
Natures Menu continues its high standard
Natures Menu continues its high standard. High quality food, well prepared and enjoyed by our dogs. Also good value.
5 september 2026
Antwoord van Natures Menu
We're so pleased to hear that you continue to find our food of high quality and great value! It's wonderful to know your dogs enjoy it so much.
Natures Menu
I had to change my delivery date
I had to change my delivery date, due to pressing the wrong date. Spoke to Tanya on the chat and she rearranged delivery for me, without any fuss
15 september 2026
Review zonder uitnodiging
Antwoord van Natures Menu
We are so glad to hear that our team was able to assist you with your delivery date change smoothly and efficiently. We appreciate you sharing your positive experience!
Natures Menu
Ordering problems
Taliy employee quickly and easily solved my order problems, thank you very much
15 september 2026
Review zonder uitnodiging
Antwoord van Natures Menu
We're so happy to hear that our employee quickly and easily solved your order problems! Thank you for your kind words and positive feedback.
Natures Menu
This use to be a great company to buy…
This use to be a great company to buy frozen food for my dogs, however i stopped using them due to the quality of the food getting worse, my dogs use to love the free flow beef which was a lovely fresh red colour then it started arriving discoloured and smelts wrong to the point where the dogs would not eat it.
The deliveries went from a company delivery to using a courier which meant it was hit and miss whether it even arrived at all, so i ordered through my local pet shop who also reported the same problem with their deliveries, they also sent in a couple of issues with the meat they were sending as some of it was brown not the red colour it use to be they said that, that was normal and sometimes it was brown with white in it and as i said the dogs just refused to eat it.
Its a shame as when i first found their web site, their deliveries were always on time you got to know the driver as it was the same one each time who use to ask if i had tried other things for my dogs that they may like, and the food for the dogs was good quality, but then they had cut backs and changed to a courier service then cut back again on their products making the food smell strange and a odd colour for just beef.
26 september 2025
Antwoord van Natures Menu
We regret to hear about your disappointing experience with our frozen dog food and delivery service. We understand your frustration regarding the decline in food quality, particularly the discoloration and unpleasant smell of the free-flow beef, which led to your dogs refusing to eat it. We also acknowledge your concerns about the change in our delivery method to a courier service and the resulting inconsistencies, as well as the issues your local pet shop encountered. We appreciate you bringing these significant concerns to our attention. Your detailed feedback is invaluable as we continuously work to improve our products and services. We are actively investigating these matters to ensure our quality standards are consistently met and our delivery processes are reliable.
Natures Menu
I have always ordered Raw food for my…
I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who delt with my issue, she credited my account and was very apologetic. Not often nowadays do you get good and efficient customer service like that. Thankyou Tayla for your help x
15 september 2026
Review zonder uitnodiging
Antwoord van Natures Menu
We're truly sorry to hear about the issue with your recent order arriving defrosted. We understand how disappointing that must have been. However, we're so pleased to know that our team member was able to resolve this for you efficiently and apologetically. We pride ourselves on providing excellent customer service, and it's wonderful to receive such positive feedback.
Natures Menu
Wanted to cancel a order and Talya done…
Wanted to cancel a order and Talya done it straight away also changed my delivery frequency no problem
15 september 2026
Review zonder uitnodiging
Antwoord van Natures Menu
We're so glad to hear we could assist you quickly with your order and delivery frequency! Thank you for your kind words.
Natures Menu
Antwoord van Natures Menu
We are concerned to hear about the delivery issue and the condition of your food. We are looking into this immediately with our courier to prevent it happening in the future.
Natures Menu
My dog's like the food
My dog's like the food, particularly the freeze dried raw food. I wasn't so happy to find it much cheaper in Pets at Home. If I am signing up for a subscription then I expect the price to be the best available barr one off short date sales in shops.
5 september 2026
Antwoord van Natures Menu
We appreciate your feedback and are glad your dog enjoys our food. We understand your concern regarding pricing discrepancies. We are always working to ensure our subscription offers competitive value.
Natures Menu
Great dog food
Great dog food, my dog has a gorgeous shiny coat and his breath doesn’t smell! He loves it, always wolfs it down!
Ordered from natures menu directly (price is much better) and DHL delivered late (they acknowledged it was their error) but natures menu were super helpful! I spoke with Talya and she was able to give me credit back for all the food that was defrosted by the time DHL delivered. As we love the actual food so much this was a great outcome and very supportive company!
Will keep our subscription going.
14 september 2026
Review zonder uitnodiging
Antwoord van Natures Menu
We are so pleased to hear your dog is thriving on our food, with a gorgeous shiny coat and fresh breath! It's wonderful to know they enjoy it so much. We appreciate you highlighting the excellent service you received from our team regarding the delivery issue. We are glad we could resolve the situation to your satisfaction and that you'll be continuing your subscription with us. Your loyalty means a lot to us.
Natures Menu
Product thawed due to poor DHL delivery.
28 augustus 2026
Antwoord van Natures Menu
We regret to hear about the issue with your delivery and the thawed product. We are looking into this with our delivery partner to prevent future occurrences.
Natures Menu
The food is great easy to dispense but…
The food is great easy to dispense but on almost every occasion when delivered there are bags of food which have melted into a mush and are therefore not usable. We have found the bags of ice almost completely dissolved. We have reported this on numerous occasions and whilst the customer service ladies are sympathetic and helpful this issue is clearly not being resolved.
15 september 2026
Review zonder uitnodiging
Antwoord van Natures Menu
We regret to hear about the recurring issues with your deliveries, particularly with the food melting and ice bags dissolving. We understand your frustration, and we appreciate you bringing this to our attention again. We are actively working to resolve these delivery concerns.
Natures Menu
I'm not sure it is nature's menus fault…
I'm not sure it is nature's menus fault but I still haven't received my order from the 5th September
5 september 2026
Antwoord van Natures Menu
We are very sorry to hear your order has not arrived. We are looking into this delivery delay for you to prevent it happening again in the future.
Natures Menu
Great service in good time
4 september 2026
Antwoord van Natures Menu
We're so pleased to hear that you experienced great service and that everything was delivered in good time. Thank you for your wonderful feedback!
Natures Menu
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