Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... Toon meer
Bedrijf heeft geantwoord
Lovely genuine company with good perks and good service but the product ‘Petrichor Eau de Parfum’ is nowhere near as evocative as the former ‘Frankincense Pure Essence’. The new perfume is much more... Toon meer
Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contactgegevens
Verenigd Koninkrijk
- www.nealsyardremedies.com
4,7
Uitstekend
3K reviews
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Been a Neil's Yard fan for 35 years!
I love Neil's Yard! They opened when I was living in England in the 80s and have been a big fan of their products. It was so wonderful to see the shop thriving, the products still fantastic, and the Wellness Centre that is open. I hadn't been back in over 20 years (I live in the US). Brought back so many great memories and these products were the first ones that introduced me to aromatherapy and essential oils. I came home loaded with many supplies!
9 oktober 2026
Antwoord van Neal's Yard Remedies
It is incredibly heart-warming to hear about your long-lasting connection with us and how a return visit after two decades brought back such wonderful memories.
We are absolutely delighted that our products originally introduced you to the world of aromatherapy and essential oils.
Thank you so much for sharing your beautiful journey and for taking a piece of your experience back home with you.
With best wishes,
NYR
Excellent as always.
12 oktober 2026
Antwoord van Neal's Yard Remedies
Thank you for sharing your positive feedback
Best Wishes NYR
Very friendly helpful staff
12 oktober 2026
Antwoord van Neal's Yard Remedies
Thank you for sharing your positive feedback
Best Wishes NYR
Neal's Yard is a company that runs true to its ethos
Neal's Yard, in my opinion, is a company that runs true to its ethos. This applies to its beautiful shops as well the website. They are endeavouring to offer lovely products, at an affordable price, in an increasingly difficult marketplace
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are so pleased to hear that you feel we remain true to our values across both our stores and website. It is wonderful to know you appreciate our efforts to provide high-quality products at accessible prices. Thank you so much for your kind words and support.
With best wishes,
NYR
Goods have not arrived yet but ordering…
Goods have not arrived yet but ordering was relatively easy
12 oktober 2026
Antwoord van Neal's Yard Remedies
We thank you for the feedback and glad the ordering experience was easy for you.
We are sorry if your order took longer than expected but believe it should be with you now.
If this is not correct, please feel free to contact our Customer Care Team who will be happy to help resolve any concerns you have.
With Best Wishes
NYR
Every delivery from Neal’s Yard…
Every delivery from Neal’s Yard Remedies is an absolute joy to receive and unwrap. From the moment the box arrives, the incredible, natural aroma of pure essential oils fills the room, instantly turning a simple delivery into a luxurious self-care ritual. The iconic blue glass bottles look beautiful on the shelf, and knowing that each product is sustainably and ethically crafted makes using them feel even more special. It is so much more than just a skincare delivery, it is a delightful sensory experience that I look forward to every single time. Wonderful
12 oktober 2026
Antwoord van Neal's Yard Remedies
Thank you for such a beautiful review.
We are absolutely thrilled to hear how much you enjoy the sensory experience of receiving your orders, from the wonderful natural scents to our signature blue bottles.
Knowing that our commitment to sustainability and ethical crafting adds to your self-care routine means the world to us.
We look forward to bringing you many more delightful deliveries in the future.
With best wishes,
NYR
Antwoord van Neal's Yard Remedies
Thank you so much for your lovely feedback. We are absolutely delighted to hear that you enjoyed our wonderful range of items and found our Brighton store team member to be so supportive and well-informed during your visit.
With best wishes,
NYR
A little difficult to navigate web site…
A little difficult to navigate web site as unable to specify specific items, but very pleased with items ordered, speedy delivery and very well packed, thank you
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are glad you enjoyed your experience with our swift delivery and secure packaging. We appreciate your feedback regarding our website navigation and will pass this onto the relevant teams.
With best wishes,
NYR
Beautiful quality organic products
Beautiful quality organic products, shipped in a timely manner.
12 oktober 2026
Antwoord van Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with the quality of our products and experienced such a prompt delivery.
With best wishes,
NYR
It arrived quickly
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are delighted to hear of your positive delivery experience. Thank you so much for sharing!
With best wishes,
NYR
my order has not arrived
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are very sorry to hear of your disappointment that your order had not arrived.
We are aware that you have now been in communication with our Customer Care Team and that this has now been resolved for you
Best Wishes
NYR
Easy
Easy, great contact regarding a query and recipient very happy. Thanks you, as am away from home and ordering a gift was so easy.
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are so glad to hear that ordering a gift was such a smooth and straightforward experience for you. It is wonderful to know that our team could assist with your query and that the recipient was delighted with their present.
Thank you so much for sharing your lovely feedback!
With best wishes,
NYR
I bought the seaweed bottles for a…
I bought the seaweed bottles for a present, the labelling was a mixture of old and new so doesn’t look good in the hamper 😞
12 oktober 2026
Antwoord van Neal's Yard Remedies
Thank you for your feedback.
With this being our 45th anniversary year, we’re honouring our heritage with new labels and packaging, which are already in our flagship store. It’s a modern take on how the labels looked when Neal’s Yard Remedies started – clean, crisp and clear.
Of course, as a sustainable brand, we do whatever we can to reduce waste, so the shift to new labels will filter in alongside the current look, gradually taking place over the next few months. But while our products will look a little different, you can rest assured that your favourite formulas remain the same.
We hope this helps explain our present situation
With Best Wishes
NYR
Lovely products with gorgeous smells but delivery time could be better for the cost
Lovely products with gorgeous smells.
I purchased as a gift so my only disappointment is related to the time it took to reach the recipient. I think the postage charge should have warranted a quicker delivery than five days.
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are glad you enjoyed the lovely scents of our items.
We appreciate your feedback regarding the shipping time for this gift.
If you need a product to arrive within a strict timescale, we always recommend using our Express Delivery Service. It may cost a little more at £6.99 but it will leave the warehouse quicker and is a next day service if you order before 2pm Monday- Friday.
Standard Delivery will take a little longer and is a 3-5 day service. We are sorry if this took longer than you needed.
With Best Wishes
NYR
Great product, great service
The knowledge of the product, the courteous and professional manner, and the lovely product itself has truly impressed me!
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are so pleased to hear that you had such a wonderful experience at our Spitalfields store. It is fantastic to know that our team made such a great impression, and that you are delighted with your beautiful purchase. Thank you so much for sharing your lovely feedback!
With best wishes,
NYR
I would have awarded 5 stars if the…
I would have awarded 5 stars if the company had not stopped shipping directly to the Channel Islands.
It’s inconvenient and more costly to have to use a Guernsey Post UK address for it then to be forwarded to Guernsey.
12 oktober 2026
I love this brand and so does my skin
I love this brand and so does my skin!
All natural essential oils which smell amazing
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are so pleased to hear that both you and your skin are loving our brand! Thank you so much for taking the time to share your lovely feedback with us.
With best wishes,
NYR
Antwoord van Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear you are happy with our product and that they arrived safely and securely packaged.
With best wishes,
NYR
The shop assistant was very helpful in…
The shop assistant was very helpful in showing me what was available and helping me to make the right decision.
12 oktober 2026
Antwoord van Neal's Yard Remedies
We are so pleased to hear that a member of our Oxford team was able to guide you through our range and help you find the perfect products. Thank you for sharing your wonderful feedback with us!
With best wishes,
NYR
goods arrived well packaged and nicely…
goods arrived well packaged and nicely presented. will buy again. easy purchase.
12 oktober 2026
Antwoord van Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that your items arrived safely and beautifully presented, and that you found the ordering process so straightforward. We look forward to welcoming you back for your next purchase.
With best wishes,
NYR
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