Nflshop Reviews 

Ordered a NY Giants jersey for a Christmas gift. $149 total with shipping and tax. Received a cheap purple tee shirt that says grape jelly 2024. I’m not kidding. Wish I could post a picture here. Total fraud. This was no mistake

This site is a joke. Ordered a $450 Lions ring on October 8th only for them to tell me today on December 3rd that the item is out of stock and they are refunding my money, it wasn't out of stock when you took my money now was it. Mind you I have called countless times to try to resolve this situation and kept getting the runaround my advice to anybody shopping on this site find somewhere else to buy it. BUYERS BEWARE

I ordered a jersey on cyber Monday. Clicked the check to add the code then still has to reenter it manually on another page. Now I got charged full price, they say I never used the coupon and they can't price match. I didn't want a price match I wanted the price I ordered with to be honored.

They want me to send it back, get a refund 2-7 business days. Then they will wave expedition back to me. It's the holidays no one has that time or risk l,which is why ordered when I did for the price.

How will I know they will be able to use the code next time? If it doesn't work and happens again they'll call IT. COME ON.

then who knows what the price will be whenever I would be able to do it. It sucks. Times are hard. Now a usually reputable site does this. No one cares about anything anymore. Sigh.

This rating is for NFL shop and fanatics it won't even let me order anything after my first order my second order consisted of a custom Dallas cowboys shirt for my brother and a custom tumbler for my mom and every time I try to order it just says order canceled won't give me a reasoning or nothing if I could leave a zero star review I would

Bought a Christmas gift for my grandson..size lg 10/12 Dallas Cowboys shorts...they came in size lg 14/16..Customer Service was HORRIBLE!!! Lady tells me to return through UPS..email says regular mail USPS...who even knows how to return item???? Got nowhere..decided to chance reordering size med & see what size i get this time??? When ordering i saw now the item is gonna cost MORE money! Site is a JOKE...size chart is incorrect & couldnt get any help! Buyer BEWARE...HORRIBLE customer service! Will NEVER order from here again!

This is a absolute shit show over two months and nothing an all they keep saying is give us more time I'm fed up it was a gift that the person never received because of this crap I want my money back ... Absolutely the worst of company ever!!! I hope they get never get another order because no one deserves this!!! Crooked ass people! The WORST COMPANY EVER!!

Now that the NFL has gone to an overseas customer service center it has turned out to be a disaster. I will never order anything from the NFL shop again never and by the reviews I am seeing most people won't as well. Not being able to talk to a live agent is absolutely ridiculous. It doesn't matter what I ordered it doesn't matter that I never got it what matters is the time I have spent trying to talk to someone about the order I never received or even to receive a refund. This is a number to be used 855-288-8842 this is so the next person will not have to go through what I did shame on you NFL Shop you are not a NFL shop anymore you are a Chop Shop

I ordered from NFL shop and received my merchandise in a timely manner, I didn't have any of the problems other people have stated, in fact my merchandise was good, no problems with it, fit was good also, I thankfully didn't run into the problems that other people have described, my experience was good.

I am happy to say that as of today, 12.02.24, that Sam reached out to me a day ago, and made everything right. My husband and I are both pleased with the outcome. Sam made everything right. I will continue to patronize nflshop.com for all of sporting merch. Hats off to Sam! Fly eagles fly!!! 🙂

I tried to order from this company a Jalen Hurts Jersey and the first order said delivered but was never delivered. After getting a letter from the post office they agreed to send me a new another jersey. 25 days later I received a damaged jersey that is already peeling. How pathetic and sad. The best they could do is offer a refund once they get the jersey that can only be shipped through USPS which with the holidays will take forever. They took my money right away but could not provide a solution. Now 35+ days later I will get a refund hopefully. Based on the comments I’m scared to even go through with this. Poor customer service and poor business rules. I am not sure what additional information is needed but the original order that was lost the number is Order Number: 451-2130-1131originally placed 10/31. I had to wait until the 12th for y’all to even process a replacement and I did not receive it’s until 11/25 and then it was damaged the black part on the sleeve is peeling. The resolution I was offered was a 30% off coupon (even thought that is currently the Black Friday sale) and free shipping when I process my return when it should be free and I have to wait 10 business days for a refund. Money y’all took on 10/31 but failed deliver the merchandise. To me it’s just very poor service and quality. The damaged jersey order number is 279-5235-2831

Last update: the jersey did arrive. It seems like his quality. It did come with wrinkles where the jersey was folded and I never found care instructions. I would give this site 3.5 stars as customer service is horrible unless you write a review. However I did get what I expected for the most part.

Update: they have reached out and gave me a small refund. The jersey is still out of stock for now. When it arrives and I see the quality, I will update accordingly.

Ordered a Lions jersey for my husband. It was supposed to be shipped 5 days later. That was 2 weeks ago. I've contacted customer service 3 times and still don't have a resolution. The 2nd person I was chatting with wouldn't event respond on the chat so I started a new one. They offered me a refund for shipping. I already had free shipping. I just get the same generic response with no resolution. I will never order from there again. I wish I would have checked the reviews first.

Ordered a customized jersey for my wife and I. A month later the numbers is already peeling. I spoke with a representative if there is anything they can do to correct this quality issue, but was told that the policy states a nonrefund/partial payment for custom items. They use that policy to cover theirselves from lack of quality item returns. They price the custom item so much higher than the regular jerseys but comes out with the worst quality.

My parents ordered an Artic Camo Eagles hoodie, even pre-ordered it. When it came it wasn't even the right thing. Says it was out of stock. Even though we pre-ordered it. So instead of refunding us our money, they sent us a hat for a completely different team. So now we have to waste our ink and paper to create a shipping label to send back there mistake. On top of that we have to bring it back to the post office ourselves to return it. To make everything even better my dad is a veteran and has been waiting on this sweatshirt to be able to pre-order it. Also thanks to Eric the representative my parents talked to, absolutely no help at all in getting a refund or anything. Didn't even answer the question we asked about why we got such a different item then ordered. We are very disappointed customers. Will not be shopping from here anymore.

horrible horrible horrible. all ive wanted to do is process one return, nothing complicated, I've been on their help hotline with agents 6 times now over the span of a month and a half. don't waste your time and sanity

You have to have the worst possible customer service ever. My wife brought me a Justin Fields jersey sent back for the new team and never seen or haven’t heard from anyone I’ve tried numerous times to contact only to be given the run around. We scam people and tell them that you’ll replace it with the new team only to lie about it. My wife had sent all the paperwork in and hasn’t heard from anyone. This has been the most frustrating experience from nflshop customer service has done nothing to resolve the matter it’s been more than 2 months and still no response

To be honest I don't understand all the negative reviews. I do think they need to put protective wraps on their items so that during shipping they don't get damaged, however, I am not having the problems these people claim to be having. My delivery got here within a reasonable time frame and I was even texted the whole time it was being delivered.

I’d recommend nflshop.com. Because unlike what some of these reviews are claiming, the NFLShop.com isn't as bad as they claim. Though they could still improve upon their online store, that's for sure.

I won’t be buying anything else from this website. I ordered a white hat and they sent me a difference color.

They “lost” the jacket i ordered and NOW the replacement appears to be “LOST” again. Either the warehouse is the problem or CDL shipping is the problem. Either way i’m waiting over a week for a jacket that i paid for next day delivery for. I’m done!!

Ordered a Detroit Lions hoodie (over $100) and it came with a Chicago Bears helmet logo on the sleeve!! What a f$%&'n joke, NFL Shop do better. Quality Control obviously sucks.

DO NOT BUY FROM NFLSHOP.com
Worst experience. I wanted to buy a simple gift card. It should be instant but after 9 days waiting and calling them I still have NOTHING except a $700 charge on my credit card.