Northern Gas and Power Reviews 

Shannon was very helpful and called at the agreed time, which is always welcome.

Thanks

Back in Nov / Dec 25 I approached NGP with regards to the massive increase in electic charges. Initially help was brilliant, I had a quote for an extend and blend but when I tried to contact them to agree to the terms they were on Christmas shut down, for virtually all of December? Come the New Year we discuss blend and extend once more. I sign an agreement on the 3rd of Feb and now find that it doesn't come into effect until April!! I'm sure if the shoe were on the other foot they would be charging the new rate from the contract signature date or at least the end of that month. I now have to struggle two more months putting my business right into debt. Having been with this company many years I will be taking the first opportunity to dump them, I am not a happy customer!

Laurie has been excellent throughout. Whenever I had any issues or questions, she responded quickly and always made sure everything was clearly answered.

We had a couple of issues with the energy supplier, but Laurie handled it all for me, which was really appreciated. Instead of me having to spend time writing emails or chasing companies on the phone, she took care of it and then came back to update me once everything was sorted.

As we all know, time is precious, so it meant I could focus on my normal duties without having to worry about dealing with the problem myself. I’m very grateful for all of her help.

Krist was very helpful guiding me through the changes that are coming due in April on standing charges. He was very knowledgeable and very useful in demonstrating the extra non-commodity costs that we are likely to incur. Much appreciated.

Donna was really helpful in helping our GP practice claim back VAT we were owed. Her emails were informative and she made my life so much easier. Northern Gas and Power overall have been great helping when we changed contracts last year finding the best suppliers and I would stay with them in the future to do this when contracts need renewed as it was such a help.

I cannot recommend NGP enough, I own multiple commercial business's and had lots of contracts ending at different times. Special mention to Andy Bell & Graeme Thornton who now manage this so I don't have to. All the contracts now end at the same time and he account is manged. If like me you are busy or simply don't understand the energy market then please do reach out.

keep well away, will promise you anything and deliver nothing. still dealing with 18 months of faults and errors with the bills and meters. NG&P do not get involved. They passed my request for contract call recording to a paralegal who is refusing to provide it, using lots of excuses why i cannot have my own call. draw you own conclusions to why they dont want to release the files! They usually try to get the negative reviews removed

We have had a few issues previous, Jade took us under her wing and sorted them for us. Jades very professional and knows her stuff, she keeps us on the right track 😊

We couldn’t be happier with the service we’ve received from Dan at NGP. From start to finish everything has been streamlined, straightforward and incredibly easy to navigate. Not pushy and patient when I have been unavailable to take calls or queries regarding our account.

Communication has been excellent throughout — clear, prompt and always helpful. Dan strikes the perfect balance of being friendly and approachable whilst remaining completely professional.

Good responsive company

We’ve had a fantastic experience with NGP as our energy broker. They originally looked after just one of our electric meters, but after seeing the level of service Dan provides, I moved all of our sites over to them. They now manage 3 electric meters and 2 gas supplies for our business.

Dan is knowledgeable, friendly, and incredibly helpful. He’s always available to answer questions — even when they’re probably outside the usual scope — and nothing ever feels like too much trouble. I moved everything over because I genuinely trust him, and that says a lot. Highly recommend NGP and especially Dan for anyone looking for reliable, professional energy support.

I’ve been dealing with Northern Gas and Power, and Dan Atkinson has been an absolute pleasure from start to finish. He’s friendly, down-to-earth, and just really easy to deal with — which makes such a difference.
He explains things properly, keeps you in the loop, and doesn’t make anything feel complicated or overwhelming. On top of that, he’s got a great sense of humour, so it never feels like a dull, transactional process.
Big thanks to Dan — genuinely appreciate all your help!

As usual, Declan Hill has helped me very quick and with all the information I needed. Thank you for everything!

I had dealings with a Jake Finlay. He organised our new contract from September 2026 onwards and he was not only professional but very informative. A great experience.

I can not fault the customer service with received from Bethany Jarvis in sorting our the cancellation of our gas contract when we moved our office. She was polite, efficient and continually contacted the energy supplier and communicated the state of affairs even when there was really no news. Wish all companies had employees as good as this!

Quick response from Donna. Lovely to get a reply so quickly and someone who does what she says she'll do. Thank you Donna.

Dean Robinson and Rachael Pearson were incredibly attentive with helping me out - they were very respectful with the timings i could give and were very understanding of my lead time with getting back to them, both of them were incredibly lovely to speak with!

Great customer Service. Bailey Fulton friendly and helpful

Appalling service, offered a scheme that was supposed to ensure we had the lowest tariffs, ‘blend and extend’, turned out they didn’t do any blending or extending, left us stuck with a very very high tariff.
They stopped answering the phone too.
We have taken them to the ombudsman!