New Homes Law Reviews 

Mixed feelings about this company to be honest.
We were told at the start that we’d have one dedicated case worker so we wouldn’t have to speak to multiple people, but I spoke to our case worker once at the very start and never again. After that I spoke to Millie, who was incredibly helpful and friendly, James, who was also very helpful, Lauren, Jack and Denise. The lady who answers the phone is shocking!! She barely greets you, she forgot their company name once when answering the call, sounds half asleep or bored and is actually quite rude.

The communication between the team wasn’t great and several times we’d sent documents and they couldn’t locate them or we were being chased by one person after already having confirmation from another. It was quite frustrating but we got there in the end with constant chasing and following up on our end, and Millie and James were particularly helpful and friendly!

Great, friendly service particularly from Toni Baker who was always available to speak to me. Their advice was detailed explaining the whole shared ownership process. Prompt replies to emails or phone queries. Excellent price for the conveyancing. I would highly recommend.

I had a very frustrating experience with Newhomes Law regarding a property purchase in Chelmsford. After the developer delayed the project, I was forced to pull out before the exchange of contracts.
Despite no exchange taking place, the firm charged a disproportionately high 'abortive fee' that did not reflect the actual work completed. Furthermore, the firm requested my full deposit months before a confirmed exchange date, causing me a loss of interest while they held my funds unnecessarily.
Communication was extremely poor throughout; it was nearly impossible to get through via telephone, and it frequently took weeks to receive a response to urgent emails.
I have now received a Letter of Deadlock and am escalating this matter to the Legal Ombudsman. I would advise other buyers to be very cautious before instructing this firm.

All the staff without exception have been helpful, polite and kept us informed at every stage. A benchmark that other conveyancers should strive to achieve. Well pleased

Very good service

My partner and I are first time movers - we had absolutely no idea how the process worked, what would be expected of us, what we needed, nothing!

We were set up with Grace from New Homes Law, who was so incredibly polite, patient, and helpful. She answered every question we had, was able to go the extra mile to help us with all of our enquiries, and made what could've been a daunting process all that much easier.

Now, after a few months, we're finally settled into our new forever home, but I'll forever be grateful for Grace - and New Homes Law - for their expertise and guidance, and if I ever find myself moving again, then I'll definitely refuse to use anyone else but them!

Great service. Quick efficient and professional.

I'm writing this more than a year later. Having commissioned New Homes Law to redeem the Help to Buy equity loan on my flat, I am still in the process of trying to recover funds lost due to their mishandling of my case.

A process which should be extremely simple and involved no chain, took over six months.
Since then, for the last six months I have been reviewing files, creating reports and itemising paperwork to pursue my complaint for over £3,000 in losses due to their missed contractual deadlines.

If I could give less than 1 star I would, this company is a disgrace made what should have been an exciting 1st home purchase stressful and has left me in financial detriment. Rude staff, Numerous misinformation given, lack of communication (only time they will want to talk to you is when they want their money) any other time be prepared to get no answer to calls and emails, they enter data wrong and misleading quotes (make sure you check the small print!!) the list goes on and on never ever again would I choose or recommend any one to this firm. I wish I had not just gone along with the mortgage providers recommendation to use this firm as it would be "easier" if you value your time, money and sanity then go elsewhere. I have raised a formal complaint for the many issues I faced to which I have had a reply of a resolution of them given there staff additional training. In no means is this a resolution and I am now raising this to the legal ombudsman.

Good service , would recommend!

Good service, would recommend

Fast and efficiant 1.5 months turnaround start to finish

I had a great experience with New Homes Law throughout my purchase. The team was professional, responsive, and kept me well informed at every stage of the process.

A special shout out to Danielle and the team for their support, clear communication, and efficiency in getting everything over the line. They were always quick to respond to questions and made what can be a stressful process feel much smoother.

I’m very grateful for the support and would happily recommend New Homes Law to anyone going through a property purchase.

Danielle has been amazing throughout our experience. We have never bought a house before so this was all new to us she was so helpful and reassuring every step of the way she made us feel at ease and was a very smooth process.
Will definitely recommend new homes law for anyone needing a solicitor.

Friendly and professional from start to completion

Lucia was nothing but patient and understanding during the process of dealing with our land registry. She explained everything clearly and adapted communication to my preferred method due to my work hours. She has been very patient whilst dealing with my never ending emails and is a lovely person. We appreciated her support during this very stressful period.

Great communication, straightforward to deal with, responsive. I would use again.

Excellent service start to finish, Very professional and always went the extra mile

I had a very positive experience working with New Homes Law during my purchase.

The whole team was professional, efficient and very supportive throughout the process. In particular, Danielle Lomax was excellent from start to finish. She kept me well informed at every stage and was always clear and responsive in her communication.

Danielle helped move things forward so that everything could be completed smoothly.

I am very grateful for the support I received and would happily recommend New Homes Law to anyone purchasing a property.

Thank you again for your help.

We had a very positive experience with everyone at new homes law during our
Shared ownership purchase. They were always very helpful and supportive throughout the whole process, answering all our questions and also being very prompt in their responses.
I would definitely recommend their services.