New Homes Law Reviews 

I would like to thank Danielle for all her hard work on our file. Communication was great and our experience with her was fab.

We instructed new homes law for conveyancing last year for our first time buy flat purchase. We would not recommend them or suggest that anyone uses them for their home purchase. I was hopeful as they seemed attentive at first but as the buying process continued they were extremely hard if not impossible to get a hold of/ They consistently made mistakes and told us the wrong information regarding how close we were to being able to complete, we were charged extra fees that we were not informed of, we were given the bill at the very last minute and not paying would have put us in a very tricky situation. We tried to understand where the costs had come from after we had paid but our conveyancer and customer care were once again radio silent. It is stressful and costly enough going through the process of buying your first home and even worse when your conveyancers are unhelpful and leave you with surprising fees. 100% avoid.

EDIT: NHL left a response to this review and to clarify the email received on 24/11/2025 was a list of generic reasons why additional charges might have been required rather than response to specific charges I had asked about, which were not covered in the generic reasons given. It is correct that we completed in October so it took over a month of chasing to get a generic response which didn't answer my queries.

I want to start by saying I never leave negative reviews but I don’t want anyone else to find themselves in the position my husband and I are in. We bought a new home in 2019 and New Homes Law represented us. At this time we had no issues with them. We are now in the process of selling this house and are using different representation. Our buyers solicitors are requesting many documents from us and have said we should have received this via the post shortly after completion. These documents include the planning permission for the house, building regulations as well as several other important documents. We do not have these paper copies and so went through emails from 2019 and NH Law had emailed us to say they no longer post these documents, they add them to the portal. We signed into the portal and the documents aren’t there. The portal shows that our case is 64% complete (due to the missing documents) and that the case was randomly closed 4 years ago (we were not notified of this). We have contacted them and the people we have spoken to have been helpful but the documents we are after are not able to be found. We are now in a position where unless NH Law find this documentation, we can potentially never sell our house. NH Law have told us to go back to our developers. We had already done this and they are saying that they don’t keep documents for this length of time but everything should have been sent to NH Law and ultimately if it wasn’t then NH Law should have represented us properly and requested the documents. We paid a lot of money for a service that we now see is negligent and potentially corrupt (with them closing an unfinished case). We were first time buyers and had no idea what documentation we needed. We were taken advantage of by NH Law - they took our money but did not do the work we paid them to do.

Very helpful with everything and make all the procedures easy for you. Mention to Danielle, she was my solicitor and she was really helpful.

New Homes Law were great in helping me with the purchase on my first home. They made what could’ve been a stressful time very easy. Responses were swift and I was kept informed every step of the way. I would 100% recommend New Homes Law.

I confirm the excellence of New Homes Law. I purchased my first home and relied on New Homes Law for all the necessary paperwork. I was always updated in real time on the current situation. Thanks to the table provided, I was able to understand what would happen next and the timelines for the procedures. I was contacted daily and guided through the required formalities. After a few weeks, the house was mine and I received the keys, along with compliments from the entire staff and some very welcome gifts. The assistance will continue throughout the home warranty period, even if the house itself is... perfect. The professionalism, availability, and expertise of New Homes Law are five-star. A special thanks to Ms. Danielle, who handled our case in an exceptional manner and personally.

Thanks to all the team, they were really helpful and communication was consistent throughout. Would definitely recommend!

I’ve just exchanged on my first home and New Homes Law have made it so smooth and easy for me. I felt kept up to date every step of the way and their team are always available and happy to help no matter how many questions I had.

Had a great experience with new homes! No complaints - from start to finish very helpful

Great service

Always go above and beyond

All the staff were fantastic. Very very helpful.

I cannot begin to put into words the sheer amount of stress, problems, time wasted, costs incurred and detriment to my mental health this firm have caused both during them dealing with my original purchase of a new build house in 2020/2021 and now 5 years later when their failings are blocking my remortgage.

During the transaction wrong documents were repeatedly sent (wrong figures, using shared ownership docs for a normal purchase), responses to queries took ages and responses unclear, repeated lies that they had not received documents from a 3rd party when they had, exchange and completion simply not being progressed until a different colleague intervened, and topped off on completion day by an incorrect final invoice being sent trying to overcharge me.

They then later messed up my land registry first registration, failing to make and progress the application in good time and missing paperwork meaning it took 4 years.

Finally, while trying to remortgage and using a different conveyancer, it's come to light that NH Law failed to complete various activities and send us basic documentation (failing to activate NHBC warranty and send policy, not sending legal pack, not sending planning documents, not providing building control details or completion certificate) all causing significant delays, cost and stress while it remains unresolved. Multiple attempts to contact supervisors, client care staff or management to help and later to escalate have been ignored. It feels very much like they know what a mess they've made of certain cases and simply go into denial/lying/ignore mode in an attempt to cover their own backs. The accounts here of them deleting negative reviews is particularly insidious.

Good service, very satisfied.

The best solicitor I have ever used I couldn’t recommend them more highly I will definitely use them again.
Danielle was so helpful throughout the whole process.

New Homes Law is completely unreachable and caused us extreme stress. They ignored every email from both the buyer’s and seller’s solicitors and required multiple chases, and their phone lines go straight to voicemail. Solicitors went on leave without any notice or handover, totally disregarding exchange dates. Estate agent and other law firms involved have reached out multiple times to express their concerns regarding NHL's incompetence but was ignored by NHL. Our seller threatened to pull out of the sale on multiple occassions due to their unresponsiveness. Their lack of accountability nearly ruined our entire move—do not use this firm.

Note: Since posting my last review, NHL has attempted to take down the review twice in one week, which is ironic given this was the more responsive than they ever did during the actual conveyancing process. My intention is to share the views given to me by other professionals – not just my own views.

Quick and accurate service. Very professional and systematic.

This is now my second one star review for NHL, which should tell you everything. My first review covered the appalling service I received during my shared ownership purchase — easily one of the worst professional experiences I’ve ever had. After a year of zero communication from them, delays, and total disorganisation, I completed the purchase and tried to move on.
Fourteen months later, I’ve been hit with a bill for nearly £700 for an unsettled service charge from before I even owned the property. Only now has it become clear just how badly NHL mishandled my case. They failed to ensure the service charge account was settled on completion, and they failed to ensure the retention was held until it was resolved — basic, fundamental steps in conveyancing that any competent firm would treat as standard. A genuinely shocking level of incompetence.
What makes this even more infuriating is their behaviour since. Instead of answering straightforward questions about missing documentation pertaining to those accounts, they immediately tried to shift blame onto the seller’s solicitors for holding the retention for 12 months — which is completely normal. Then they attempted to excuse themselves by saying the case handler had left the firm, as if that somehow absolves them of responsibility for their own negligence. And now, they’ve simply stopped responding altogether.
It’s astonishing to witness a firm operate with this level of incompetence, avoidance, and disregard for their clients. The way they conduct themselves feels more like a back street operation than a regulated legal service. Their so called “customer charter” is meaningless in practice.
I would strongly urge anyone considering NHL to avoid this firm like the absolute plague. My experience has been nothing short of disastrous.
And by the way, the reason there are so few one star reviews showing is because NHL flag them all and use every tactic in the book to get them taken down. They
tried to do that with the first review i left.

No complaints with new homes law, they’ve been really efficient. Maybe at the start communication wasn’t quite what I hoped- just emails and not always replied to that quickly and hard to get through on the phone, but I communicated how nervous and unsure about the whole thing that I felt, and they really responded. Spoke to several people on the phone at different points, and all really friendly and helpful. Bills were itemised in detail, so everything was transparent, plus they were happy to explain costs when I didn’t understand (which was a lot of the time!) Overall I found them very efficient and professional and friendly and trustworthy.

Absolute fantastic service, the team are so professional ,freindly and with excellent work ethic.Honestly I highly recommend the team !! Danielle and her team were a pleasure to work with.Keep it going can't thank you enough !!