nhs24.scot Reviews 

If you are Out Of Hours and need medical advice
then you are in a tricky situation.
It is essential that you make your best effort at self-assessment before deciding what to do.
You will need to phone a medical friend or you can
check your symptoms on the NHS Inform website.
NHS 24 is not a medical advice centre.
NHS 24 is sorting office for Urgent and non-life threatening conditions. Urgent means minor injuries.
NHS 24 have non-medical call handlers reading flowcharts.
Getting to speak to with a clinician and getting any medical advice is "Maybe aye" or "Maybe naw" even for the "Unfortunates" who are beyond Urgent.
If you are beyond Urgent then you need to be seen by a doctor immediately.
If you phone NHS 24 , you may soon find yourself knocking on Heaven's Door.
If you think your condition might be serious then you really can't afford to take your chances with NHS 24.
Try and get to A@E or as a last resort phone 999.

ABSOLUTELY atrocious, 12 .30 waiting time.WELLDONESWINNEY YOU WASTE OF TIME(FALKIRK)PLUS FILTY

The call handler was foreign, hard to understand and I had to spell paracetamol for them.
In a stressful moment needing clear communication, it would be helpful if the handler spoke English as their first language.

I was kept waiting from 1am in the morning until 15pm By NhS Lothian the next day to attend to a wound that kept bleeding . So they do live up the to the name . I had to waiting in the general wating area most of the staff lacked empathy and the whole process was like a terrible theatre for scotlands middle class and public sector bulles . I was also forwared to NHS 24 after making a complaint about awful Ann at breathing space . Scot . Rather then discuss the issues the letter said I should write back to them and reveal more data . Data that had nothing to do with the complaint to a phoe line . Laureen misused the complaint as a oppertunty to try and get my adress and personal data . Laureen was manipulative and inefective . When they play games at the public's expense like this . No wonder , the NHS of Scotland is in the state it is.

Clearly not enough staff.
Been waiting 2 hours for a phone call back from the health board. After being told they would be phoning soon.
This is beyond a joke concerning how much staff they have,
Also I think the call wait times are ridiculous.
An excessive 16 mins then jumps to an excessive 22/30 minutes.

They should have more than one person answering calls!!!

I called my doctor was put through to nhs 24 .the first so called nurse couldn't understand anything I said dispite her being from the UK she told me she would call me back.she didn't I called back having to explain the same thing repeatedly to the next nurse I was told oh you need to see your doctor.i called my doctor but was put through to them I explained that but it didn't register I didn't need a clown to tell me the obvious they could of passed me onto a doctor to talk to but no.how stupid are these people no wonder so many people are ill.when I called a number to complain about nhs 24 suprise suprise no answer its a complete joke.isnt no one in charge of these idiots

Every area of their existence is peppered with false notions and sub standard practices better suited to a medival society.
The only thing they use their ill gotten public funds to run 24 is an out of hours call centre . That in most cases is designed to tell you that you are out of hours by some script bound jobsworth . Who will not pass a person on to a proper professional in most cases and even when you get to speak to a pshychateric nurse on a rare ocassion that person behaves in an unethical and devuling way their main remit in my opinion is to be combative and abusive so that . I react in a similar manner , But obviously I'm playing with a stacked deck and they get to call green blue and end it like that .

NHS what does that even stand for ? I called up 111 my mental health was at boiling point , however I recalled from past experiences even when a person is over the edge . All that NHS 24. snot do is tell you to go back to the same GP who has just said they can not offer any help. At least in England , people are allowed to refer themselves for talking therpies. In Scotland where a sizable previlged minority of narcesistis work for the helth service in order to line their own pockets . While others suffer economically . The GP has to control everything even a person right to get better help . Unless that person is on a high income and can take a punt on the private sector . But even when we do that we don't get a rebate from NHS24.Snot and they won't even honour any prescription's that get written in such situations .

Yesterday I was offered a choice of 8 languages such as Romanian , Spanish Mandarain , It calls itself nh24 . scot but they don't offer a line for Gaelic speakers ?
I think this last paragraph sums up the contempt that the people who run this non service into the ground have for the majority of Scottish people . They make silly spending decesions use funds for their own frivilious ego trips . Negelegt basic health care and serving their own country and it's rate payers.
Backed up by the shamnationlists . To carry on and get worse day to day . With their computer say's no nonsense and unprofessional call centres in the west of Scotland . With operators who would probably be deemed too unprofessional to get a job on a club 18 -hotline .( I could not understand the girls thick- as in thick being the operative word Glasgow patter. But I could gather that there was a lack of empathy and compassion and as I state I have got nowhere fast with NHS111 apart from a data grab from their side . So on this non ocasion I put the phone down and dealt with my issues in silence while nhs employees contintue with some of the best employment terms in the modern world . All undeserved and the eptimoe of failure being a winner for some profiterring off the hard labour and low pay of others like msyself who work in warehouses and don't get hoildiay pay but a lot more stress then an NHS worker will ever know about .

I attended A&E at Hairmyers with a suspected broken arm. After a few minutes I was taken for Xrays where it was diagnosed as a Spiral fracture of the Humreus. I was transferred to UHW and was dealt with immediately on arrival. I was placed in plasterers until surgery then released 6 days later. The quality and level of service in both hospitals was excellent. The staff from auxiliary to consultants was so caring. Now I'm attending the Fracture Clinic where the service is once again exceptional. The NHS get poor press and although I'm 70 this is my first time as a patient and I just want to thank everyone involved in my care and aftercare. Well done and keep up.the excellent work.
Thank you
Martin

I have never encountered such disarray in my healthcare experiences. As a patient in small local practices in Scotland, I've faced a troubling environment where doctors seem more interested in gossiping about patients, protecting each other when something goes wrong and filling patients medical records with lies than in taking responsibility for their shortcomings. This pack mentality often leads to stigma, which negatively impacts patient care. They will also record you without saying anything and then share it with each other which leads to further stigma.

I would advise caution when considering integration into the "mental health team," as they may perpetuate these same issues and potentially worsen your health, as happened to me. It's alarming how medications are prescribed without proper discussion of side effects or the challenges of withdrawal. I was assured that there are no withdrawal symptoms for the medication I was on, but the reality is quite different, making it a severe struggle to taper off the medication while still experiencing horrible side effects a year after discontinuation.

It often feels like the priority is to keep patients reliant on medications rather than focusing on their recovery. My attempts to engage in meaningful conversations about my well-being were largely ignored.

However, since taking control of my health, I have experienced substantial improvements. This journey has reinforced the importance of being proactive in managing my well-being.

NHS Scotland is in total collapse, Doctors and Consultants are doing a lot of private work for those that can pay. The NHS gets £3500.00 per year for every person in Scotland, and people are sitting for years on NHS waiting lists suffering pain and discomfort, many are not able to work because of health problems and require treatment, If every person in Scotland got that £3500.00 a year into a private Bank Account that could only be use for medical care then they could go to England, Germany etc and pay for treatment, But the NHS is just stealing that £3500.00 per year they get to treat them and they are left suffering for year, THIS IS JUST A MASSIVE FRAUD BEING PERPETRATED ON THEM. A person I know waited over 10 years in pain for a Hip Operation, during that 10 years they had £35,000 paid to the NHS to look after them, and for the last 40 years they had thousands of pounds paid to the NHS to look after them but got nothing, people are dying waiting for operations that they never got, while the money paid to the NHS to look after them just disappeared into Doctors, Consultants, Managers and CEOs Bank Accounts, one of the Biggest Frauds on the ordinary people in Scotland. Trustpilot will deactivate this true and factual comment.

Excellent service. Filling fell out and left with pain and extreme sensitivity. Fantastic service on the phone, efficient and caring. Suggested a 3 hour wait do a call back from a dental nurse but took just 1.5 hours. Impressive considering it was a Saturday night. Told that I would wait an additional hour for the booking team to organise an emergency dentist. Took just 2 minutes. Attended emergency dentist appointment today and all sorted. I unfortunately had the same thing happen in October and received the same exceptional service. We are lucky to have the NHS.

Called 111, message said to call Chalmers dental. Called the Chalmers dental and message said to call 111. Abscess burst in my mouth, dentist closed until the 5th and NHS 24 site and phone lines set up to deter people from getting help unless they press a million buttons to try get through to the right person. This set up is not for for purpose, you listen to very long messages that in fact don’t give any relevant info, this info it does give is misleading, by design. Ended up having to go to my doctors to speak to a professional which was denied by design on this useless site. GP surgery put under pressure to help me because NHS 24 would rather put pressure on other services than assist in curing the tax payer.

I phoned nhs24 mental health advisors,as i self harmed and I spoke to a supervisor who told me to talk to people who have constantly gave me no help and she just hung up

I wondered whether the blood in my vomitus and stools were worth worrying about. All this did was ask me questions, then reset back to the opening web page to start again. This happened 3 times. Call 999 rather than risk your life with the Scottish government website.

I had reason to call NHS 24 for my 5 year old daughter while back home in Fife visiting family. I was in a bit of a panic as we are no longer registered with a local GP and my daughter was getting worse.
Despite a bit of a wait to get through to someone, the service I received was faultless. Both the call handler and clinician I spoke to were wonderful. They were both professional, empathetic and knowledgeable. Later that evening my daughter had an appointment at the out of hours GP service and treated promptly by Dr Philippa. I was very impressed by the service we received and can’t thank NHS 24 enough for looking after my daughter.

I just want to say a massive thank you to NHS 24 Scot call handlers and medical staff. I had to call them yesterday (Sun 28th Sept), and within 4 hours, thanks to them, I had an appointment with a lovely Dr Omosule at D&G Royal Infirmary. I think this was outstanding service, especially on a Sunday morning and I shall be singing your praises to everyone. Thank you so much, Patricia Philips.

Big thank you to the lady who took my call this morning and to the Nurse I spoke with. I think their names are Julia and Catherine. Both very helpful and professional. They checked I was ok when they had to put me on hold and referred me on to the out of hours GP service. Was given an appointment to a nearby hospital within a couple of hours and again was seen by a very helpful and professional Doctor. I think it’s good to thank these people who work hard to help despite being under increasing pressure. My sincere thanks to all of you.

I have had an ongoing issue for 20 years down loaded the app it is the most unnatural thing I’ve seen

Alford Ambulance Service.
The three guy crew of this ambulance to Aberdeen Royal Infirmary, on Tuesday evening were very kind and helpful and despite things being a bit traumatic for me I was treated with a lot more consideration than I was at the hospital, where I was barely treated as human

Disgusted by the service provided by NHS Scotland. Was told to call for an ambulance. When asked what the issue was and explained no fluids were staying down, constant vomiting, unable to stand properly. Was told no ambulance would come out for that and to just keep trying to take fluids.