Novecore Reviews 

Antwoord van Novecore

Geüpdatet op 8 jan 2022

Hi Foulh,

Response to edit: Uploading to Spotify takes around a week, not three days, and our website does not claim otherwise. I can see that your release is in some stores already:
https://www.youtube.com/watch?v=MOO9vDI-4NU
https://www.amazon.com/dp/B09Q1GW99X

I've checked with our content team and it looks like this got lost in the review process. It has been approved now and should be in stores soon.

Matthias Merkel
Novecore

Antwoord van Novecore

19 dec 2021

Hi Michael,

thank you for your review.

I have forwarded your issue to the head of our content team and will reach out when I have any updates.

Matthias Merkel
Novecore

Antwoord van Novecore

Geüpdatet op 6 dec 2021

Hello Kate,

while I was not able to find the specific support interaction, I have checked your account and it appears that the primary reason for your release being rejected is that you have put multiple artist names in a single artist name field (instead of adding additional artists).

The response template I assume you are referring to lists this exact reason as a possible cause for metadata rejections ("You put multiple artists in a single artist field (i.e. "Artist 1 ft. Artist 2" or "Artist 1 & Artist 2")").

Please feel free to resubmit a corrected version of your release or contact our Content Operations team at content@staclar.com for more information.

Response to Update: It looks like you weren't interested in my suggestion of emailing to content team directly, who will have the most in-depth details as they handle review of releases. I can see that your re-upload was rejected because the release title was duplicated (once in Latin and once in Hebrew script).

Matthias Merkel
Novecore / Staclar Group

Antwoord van Novecore

21 mei 2021

Hi,

We do distribute to Spotify again.

Unfortunately, due to a lot of abuse of the feature in the past, we only allow vevo uploads for audio that has been distributed on Novecore before.

Matthias Merkel
Novecore

Antwoord van Novecore

17 feb 2021

Thanks for your kind feedback! -Matthias

Antwoord van Novecore

8 jun 2021

Hello,

I do see your release in stores. Could you please email me at m@staclar.com and let me know which stores its missing from so we can take a look?

Matthias Merkel
Novecore

Antwoord van Novecore

24 jan 2021

Hi Marcos,

unfortunately, there are rules that stores set that all distributors have to comply with.

In our Discord community we offer assistance with rejected releases, feel free to drop in and we may be able to tell you what to change to get your releases approved: https://discord.gg/novecore

Matthias Merkel
Executive Vice President
Novecore

Antwoord van Novecore

21 okt 2020

Hello,

We are a legitimate company who has been affected by the industry wide issue of artificial streaming, we are not in any way acting fraudulently or trying to scam our artists. Whilst the vast majority of our artists generate their streams legally and have not participated in this fraudulent activity, Spotify decided to remove our entire catalogue. This is why many you will be unable find or play your tracks on the streaming service. Our actions are a response to a breach of practice, this is not how we usually operate and we hope to be up and running very soon.

We empathize deeply with the anger and frustration felt by you, our users. Many of you have done the right thing, generated your streams legally, and find yourselves caught up in a situation through no fault of your own. As we work through this and try to secure the best outcome for our artists, we kindly ask for your patience. Everything Novecore does as a business is with you in mind, and we value your continued trust and support.

Matthias Merkel
Executive Vice President
Novecore

Antwoord van Novecore

21 okt 2020

Hello Austin,

We are working tirelessly alongside our legal team to resolve the issue and to understand the situation in its entirety. We empathize deeply with the anger and frustration felt by you, our users. Many of you have done the right thing, generated your streams legally, and find yourselves caught up in a situation through no fault of your own. As we work through this and try to secure the best outcome for our artists, we kindly ask for your patience. Everything Novecore does as a business is with you in mind, and we value your continued trust and support.

The old notice about the issue had been removed because it contained outdated information. We have since put up a new notice with a link to the most up to date information at https://novecore.com/statement.html

Matthias Merkel
Executive Vice President
Novecore

Antwoord van Novecore

21 okt 2020

Hello Kevin,

On 23rd August 2020, we discovered that Spotify had removed a large proportion of Novecore’s catalog from their platform, impacting thousands of tracks and artists. Despite seeking urgent clarification and repeatedly trying to contact the company, Spotify offered no explanation for their action. We were then notified on 18th September that Spotify had identified artificial streaming by a small number of Novecore users. The use of artificial streaming is indefensible. As is clear from our terms of service, Novecore takes the issue extremely seriously and operates a zero-tolerance policy. As soon as we became aware of the breach, we launched an investigation, identified the problem users, and removed the culprits from our platform.

Whilst the vast majority of our artists generate their streams legally and have not participated in this fraudulent activity, Spotify decided to remove our entire catalogue. On 27th August, Spotify informed us of their decision to withhold royalties. They also announced their intention to investigate past royalties paid out and may claim damages if they find evidence of longstanding artificial streaming. For a small distributor like ourselves, recovering royalties already paid to artists in breach would be incredibly difficult and leave us financially liable. In light of this, we have been forced to temporarily freeze payouts to all of our users.

We are working tirelessly alongside our legal team to resolve the issue and to understand the situation in its entirety. We empathize deeply with the anger and frustration felt by you, our users. Many of you have done the right thing, generated your streams legally, and find yourselves caught up in a situation through no fault of your own. As we work through this and try to secure the best outcome for our artists, we kindly ask for your patience. Everything Novecore does as a business is with you in mind, and we value your continued trust and support.

Matthias Merkel
Executive Vice President
Novecore