Nowbroadband Reviews 

Honestly without a doubt the worst broadband provider I have ever been with. The broadband is shocking, I live in a tiny flat and can’t get connection in my bedroom which is about 6 metres away from the router. I have tried to contact now on many occasions via email and phone, not a single of my emails have been responded to and the people I’ve spoke to on the phone have been extremely rude. Do not join, they are shocking.

Poor service and I would look for other services. After three years I'm sick of NOW.

My experiences...

The packages are long and the price isn't clear. You'll bamboozled and you have to upgrade over the phone.

It takes a while to get the equipment delivered and the line to be activated. It was made worse by Royal Mail delivering the box to the wrong place so I had to wait longer for a second to be delivered.

The internet is slow. Often below promised speeds.

The website is very poor and it's difficult to manage your account. When I moved packaged I uploaded my card twice still there is a problem with the direct debit. There is no way to make payment on the website so you have to ring a foreign call centre. I would love to build them a decent self service Account section.

Most importantly, they don't care about your bad experience.

Called to cancel my contract as soon as it was up as they have dreadful customer service. They said that was fine after trying a few half-hearted discounts to keep me. Then they sent an email confirming my cancellation and telling me I owed £216 as I was in breach of contract. I joined in July and tried to leave in August the next year. The contract was for 12 months. I called again and was ping-ponged between operatives who all asked the same questions and was assured my contract would be cancelled in November, three months after I requested it. It was not cancelled. They have billed me twice for September and again for November. I wrote to their complaints department and got an email today saying they are very sorry and will cancel my service and refund me £1.43, not the £81 they owe me. I’m giving up, as long as they take no more money I will just take the loss to be rid of them.

Awful. Keeps going off every day now for five-ten minutes each time.

Now broadband customers existing or prospective need to be aware they cannot switch to Sky broadband without changing email address and Landline telephone number. The Now broadband line is in reality a Sky Broadband line and registered as such with Sky

Please delete

Absolutely amazing
Rang to cancel my subscription which was due to end. Before they charge me £43.00 for going out of contract which they DONT tell you about. Firstly I'd like to comment on the integrity of the customer service staff on the two occasions I called tonight I got a guy called richard and a lady called raquel both speaking in Indian tone. when I was told their names I was very wary about giving them my personal information because the names they had given me were not there names.
To say this is operating has a sister company for sky I think it's terrible well to be fair sky are just has bad .
Customer service terrible
Shady customer service team and I don't want a reply from you saying your gonna reach out to me either
It's cheaper for me to link all my devices via a mobile phone and just turn on the hot-spot for £10.00 a month saving £17.00 a month.

Every phone that has been “connected” to our WiFi just hasn’t been. You go onto settings on the phone it tells you your connected, you open an app that needs WiFi to run on and it disconnects leaving you to use your mobile data. VERY POOR.

Now terminated by broadband contract without any notification or communication, following a request to update my address for my house move. I found this out when I moved into my new home and telephone them to find out what I could not get connected to the internet. I have spent well over an hour on the phone trying to get the bottom of this.

Now were unable to reconnect me; I have to have a new contract and for this I have to have a new router. By the due reconnection date, I will have been without broadband for 12 days. This is a massive inconvenience to me
I have been given different explanations by different people on why this has happened and I await an explanation on this now that I have escalated my complaint to the Chief Executive.

I've cancelled my contract now. Took me ages to get to someone to cancel, passed from Now, to Sky, to Now. Since cancelling my speed is now <1mpbs, bad coincidence. Now won't reply from customer services. Avoid

One star because I can’t give zero.

Continued to take payments on my credit card after I had cancelled the account (and received confirmation from them, that the account was cancelled)
Thieves

The way this company does business is borderline criminal and I believe that they ought to be closed down . I've had terrible service from them - I have tried to cancel a contract and have had it renewed against my will . I have had money taken after the end of my contract because they have my card details I'm currently trying to get money back from them for service I no longer receive . Utterly useless. Who allows then a business licence ??

I’m trying to get a different broadband package as my current Now Broadband is coming to an end. I’ve tried calling and despite them saying the lines open at 8.30am 7 days a week, at 8.44am I am still getting the same message and not getting through.
I’ve tried online and it just directs me to Sky who say I don’t have an account with them. I’m totally confused and have no idea where to go with this!

Would give zero if possible. Lots of issues, throttling to the point that I could not use the Microsoft Remote Desktop app, none of the streaming services would operate correctly. Working at home two days per week became impossible without using a VPN, had to use a VPN for streaming anything other than YouTube. Raised a complaint with them 22.8.2025 and still no response. Customer service isn't worth the title, rude, unhelpful and a total waste of space. I am now with a non sky provider and all is good. Avoid Now if you actually intend on using your broadband.

Cancelled broadband.
The Indian guy on the phone was so incredibly rude, I have no words for it.
Would never ever return to now ever again shit WiFi and rude servicr

worst internet speeds i have ever used

40% of the time this internet just doesn't work
and when it does work the quality and speed is so poor i have to use my phones 4g hot-spot to use my computer
the broadband is so poor google wont load and you tube videos do not play, on a lucky day i can get 144p youtube video but thats if it even loads at all

my phones 4g works far better that my home wifi
they also disabled my Ethernet...
i am paying them for nothing.

AWFUL SERVICE SINCE THEY HAVE BEEN BOUGHT OUT BY SKY.DO NOT USE SKY OR NOW. I HAVE BEEN PASSED BETWEEN 6 STAFF MEMBERS AND NEITHER CAN ANSWER MY QUESTIONS. FURTHER, THEY ARE GUIDING STAFF TO LEAVE THEIR COMPANY.

No option for Direct Debit so bounces on every new card or when an check is due. Then you have to update online and call them anyway. 20 minutes of terrible AI not understanding you put you through to a call centre in india who you can't understand. Theb decided to move. 20 minutes of AI and then an agent rrading you terms and conditions who you can't understand. Decide to cancel. Again AI and indian call centre with a terrible standard of english. If you are reading me terms and conditions i need to be able to understand you to agreee. Useless website with no self service options. Broadband also routinely drops in the small hours for no reason. Best avoid.