I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Toon meer
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Lees wat reviewers zeggen
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Toon meer
Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Toon meer
Looking for a part was not easy on a old system ,2013 but, after e_ mailing and phone call, I was able to locate valve insert for blending valve. No I have t got that thundering sound through pipewor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Nu-Heat Underfloor Heating & Renewables
Geschreven door het bedrijf
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Geschreven door het bedrijf
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Contactgegevens
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Verenigd Koninkrijk
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
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1K reviews
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Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Stephen, thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
Postage
cost of postage for a single actuator was too high.
Staff were brilliant and helpful.
18 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi, we are pleased our team were able to assist you and will pass your feedback on regarding the postage costs to the correct team, thank you for taking the time to leave a review,
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Bruce, thank you for taking the time to leave a review, we are pleased you were happy with the service you have recieved.
Needed a new thermostat called up and…
Needed a new thermostat called up and they were very helpful in explaining what I needed to order and gave me a discount. Very happy with the service.
12 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Resh, thank you for taking the time to leave a review. We're pleased to hear you were happy with the service you received from our technical team
Prompt reply and good advice
18 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Samuel, thank you for your review! We're pleased to hear you're happy with the service you received.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Terry, we're happy to hear you're pleased with the service you received. Thank you for taking the time to leave a review!
Delivery of valves swift
Delivery of valves swift. Plumber had issue fitting them. The o ring seal could not fully stop them leaking. The plumber had to back off closing them right down as they would not work, so when the unscrewed slightly they started leaking but worked. He had to use PFT Tape to seal them lower down the thread pattern, before they did not leak and work.
15 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Gary, thank you for taking the time to leave a review, we are sorry to hear that you have had problems fitting your valves, this is not a normal problem, but we will pass your feedback on to our product development team.
Excellent Service
I easily identified the replacement thermostat I needed from your website. The ordering procedure was easy and I was delighted to receive the delivery the next day.
14 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi David, that's great to hear! We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Products cheaper elsewhere!
14 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Thank you for leaving a review. We pride ourselves on our service, design, technical advice as well as the quality of the products we offer. There are so many underfloor heating suppliers now that offer different propositions with differing levels of service and quality. In terms of what we offer we find that we are competitively priced
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Steve, thank you for taking the time to leave a review. I am sorry you had difficulties getting through but pleased that has now been sorted for you.
All good arrive in super time which was…
All good arrive in super time which was great for customer
3 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Kevin, that's great to hear. We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Received excellent technical support…
Received excellent technical support promptly via email. I was told the part I needed to order and it was delivered in a timely manner . Thanks.
3 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi David, thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service you received and your parts arrived quickly.
The quick response and follow up on my…
The quick response and follow up on my query about our Nu Heat underfloor heating system especially Neil Cole who was exceptional
5 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Ken, thank you for taking the time to leave a review. We are pleased you are happy with the service you received and I will pass your comments onto Neil.
Great service
I received helpful advice on the phone prior to ordering a replacement thermostat which arrived within two days.
3 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi John, I am pleased to hear that you are happy with the service you received and the parts arrived quickly. Thank you for taking the time to leave a review.
New timer and thermostat
The parts I ordered for my granddaughters heating system came quickly . Neither the timer or thermostat I ordered to replace the defective ones had wiring diagrams or operation instructions.There seem to be a very limited amount of installers and engineers available to assist with fitting replacement parts as there was only one in the area and he was too busy to help.
31 oktober 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Robert, we are sorry to hear that you have experienced problems in finding an installer to assist you. Thank you for taking the time to leave a review.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review. We are sorry to hear your delivery arrived early.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
Well recommended
Nu-Heat designed and supplied a full heating system for our Victorian terraced property extension / full renovation, including air source heat pump. It was then installed by one of their approved installers.
The team at Nu-Heat were impressive: responsive, knowledgeable and helpful throughout. Easily one of the best suppliers we engaged with during the project and couldn’t recommend more.
6 november 2025
Review zonder uitnodiging
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Ali, thank you for taking the time to leave a review. We are pleased to hear you are happy with the service you received and enjoy your new system.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Dean, thanks for your review! We're glad to hear you were happy with the service you received
Great Company
I’ve been dealing with Nu-Heat for 15 years +
Always a great service & my account manager Lindsey is amazing.
20 oktober 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review. We are very pleased that you have been happy with the service and support you have recieved from Lindsey, we will pass your kind message on.
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