I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Toon meer
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Lees wat reviewers zeggen
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Toon meer
Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Toon meer
Looking for a part was not easy on a old system ,2013 but, after e_ mailing and phone call, I was able to locate valve insert for blending valve. No I have t got that thundering sound through pipewor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Nu-Heat Underfloor Heating & Renewables
Geschreven door het bedrijf
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Geschreven door het bedrijf
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Contactgegevens
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Verenigd Koninkrijk
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
Uitstekend
1K reviews
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Great service
11 december 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Rob, it's great to hear you're happy with the service you received. Thanks for taking the time to leave a review!
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Rob, thanks for leaving your review! We're glad to hear you're happy with the product and service you've received
Understood the problem and offered…
Understood the problem and offered appropriate guidance
3 december 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Paul, I am pleased we were able to help and thank you for taking the time to leave a review
Excellent Customer Service and Support
Design, supply and support have all been excellent so far. I have yet to start installing the system - nice little job for the festive period.
The boxes delivered have everything required including a very comprehensive set of design specs and instructions.
I needed to tweak the design when it was first issued due to a slight change in the house renovation plans and Nu-Heat were happy to accommodate this change and reissue the layout design for the pipe layout without any fuss. There always seems to be someone on the end of the phone able to help with questions which is reassuring. I'm not expecting this over Christmas. This part of the job should be fine.
2 december 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Phil, this is great to hear and we are always here should you need any help with the install. Thank you for taking the time to leave a review and we hope you enjoy your system. Have a great Christmas!
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Carmen, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
First class customer service
19 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Cheryl, that's great to hear. We are pleased you are happy and thank you for taking the time to leave a review.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Nigel, we are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Answer from tech team was quick and…
Answer from tech team was quick and they were able to quickly identify the parts I required.
Fast delivery.
4 december 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi David, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Laurence, thank you for your review. We're happy to hear you're pleased with the quick service you received.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Robert, we're glad to hear you're happy with the part and service you received. Thanks for leaving a review!
Helpful advice from tech support
Helpful advice from tech support, parts supplied promptly.
3 december 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi there, thank you for your review. We're pleased that you're happy with the service you received!
Simple to order the right spare part
Simple to order the right spare part. Quick delivery
2 december 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Grenville, thank you for taking the time to leave a review, we are pleased you were able to find the part you required.
A credit to Nu-Heat
Your technical support team were knowledgeable, friendly and genuinely wanted to help.
28 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Julian, I am pleased they were able to help and will pass your feedback on. Thank you for taking the time to leave a review
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Tom, thank you for taking the time to leave a review, we are pleased you are happy with the service you received.
Cost of packaging (Jiffy bag inside…
Cost of packaging (Jiffy bag inside plastic bag) and postage is excessive at£9.99. So a spare part costing just over £10, add Vat and p/p becomes over £24.
26 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Ronald, thank you for taking the time to leave a review. I am sorry you are not happy with the delivery costs and will pass your feedback onto our delivery department.
Excellent advice and assistance.
26 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Michael, that's great to hear. We are pleased you are happy and thank you for taking the time to leave a review.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Ian, we're happy to hear you're happy with the service you received. Thank you for leaving a review
A very helpful team
A very helpful team, who seem co-ordinated. Including Sales, technical, design, orders with delivery and customer services
25 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Colin, thank you for taking the time to leave a review. We're pleased to hear you're happy with the service you received!
Problem resolved quickly.
24 november 2025
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Tony, thank you for taking the time to leave a review. We are pleased we were able to help and you are happy with the service you received.
Antwoord van Nu-Heat Underfloor Heating & Renewables
Hi Stephen, thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
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