oceanparking.co.uk Reviews 

Received a £100 parking charge for being just 14 seconds over the paid parking time. I submitted an appeal and received an automated email confirming it had been received. However, the outcome of the appeal went into my spam folder, so I never saw that it had been rejected. The next communication I received was a letter stating that I had lost the opportunity to pay the reduced £60 charge and now had to pay the full £100.

Despite explaining this, Ocean Parking simply sent generic responses that completely ignored the points I raised. They also refused to exercise any discretion over an alleged 14-second overstay. Extremely poor customer service and an unreasonable approach to dealing with genuine customers. I would avoid using any car parks managed by this company if possible.

My Daughter broke down at Barnsley Retail Park when her clutch cable broke...RAC 5 hour response and spoke to on site security advising of overstay. Still recieved a fine and was told upon appeal that breaking down was not a valid reason to overstay. Next step complaint and ipc. This company needs investigating. Shocked and frustrated!

If I could give no stars I would, I accidentally put the wrong reg in when using my husbands car but I still paid for a ticket and shown the evidence but my appeal was denied! Disgusting!

Whilst visiting the Peel Centre Stockport I wasn’t able to get a receipt for my parking payment fee from the machine.
Thinking that I the payment may not have gone through I went through the process again against my car registration. Again no receipt but if it allowed me to pay so surely it wouldn’t have allow two payments against the same car registration?……Wrong !
I was charged twice which to my mind is a processing fault … or have they engineered it this way to get more money out of the likes of me.
I sent a mail asking for a refund of one of the amounts and I received the following mail. So end result is that I have now boycotted the Peel Centre Stockport whilst these thieving operators run their parking system.

‘ Please be advised, the machines will accept what is entered into them and it is down to the user to ensure they are paying for the correct vehicle and the correct amount.

Ocean Parking cannot be held responsible if you have made payment twice, as a payment will have shown on your bank statement.

Due to the error on your behalf, a refund will not be actioned.

No further correspondence will be accepted regarding the below.

Kind regards,

Info Team’

I wish i could put photos on here....Southgate Car Park in Bradford, had barriers and machine broken on entry and exit ( no tickets produced )
The Place was full of empty beer cans, Drug Needles , Nitrous Oxide cans, and Human Waste.....I sent Photos of the Pay Machines , will the Coin Boxes ripped out......I didnt feel My Car was safe, so i returned after only 13 minutes.....There was nowhere at all for Me to Pay.
Now Ocean Parking are trying to charge Me £100......I have Dozens of Photos and Reviews from Southgate Car Park Website.....Showing the Filth and Squalor.........See You In Court......Where I will be Counter Claiming for a Days Wage.

Wish I could give 0 stars, they are just robbing people with ridiculous priced fines. I had evidence and issues with paying for my time parked in Manchester for a hour. I appealed with my evidence saying I am happy to pay the £3.50 and they emailed straight back with a I don’t care what you have to say email. The people that work or support this company and organisation’s should be ashamed of themselves as well as the shops that hire there services. I hope they never find happiness in life and drown in the misery they have in their day to day lives.

Drove around their car park, stopped checked this was carpark the hotel told us to go to. It wasn't so drove out and got a £60 ticket. Hope they use the money to clean up the car park though as drug and alcohol remnants everywhere.

Parked in car park in Bradford last night to go to see a show at the Alhambra. Never been so disgusted in my life. The payment machine had been pulled off so we paid by phone. Lifts not working so took our lives in our hands going down the steps dodging human excrement, old food, rubbish - and the smell!!! The worst thing was that we paid £7.80 for the privilege! Won’t happen again I tell you. Shame on you!!

⭐☆☆☆☆ (1 Star)

Absolutely awful experience from start to finish.

I appealed a parking charge within the required timeframe and Ocean Parking claims they emailed me to tell me my appeal had been rejected. The problem is that I never received that email. I’ve searched my inbox, junk folder and deleted items thoroughly, and there is no trace of it.

Because I was unaware my appeal had been rejected, I missed the deadline to pay the reduced amount and the charge increased. When I contacted them, they simply stated that their system showed the email had been sent, but from my perspective that doesn’t change the fact that I never received it.

I now feel I’ve been forced to pay an increased charge purely to avoid the risk of further action and even higher costs. It feels like there is very little willingness to properly investigate genuine concerns once they have decided their position.

After reading other reviews, I was disappointed to see that a number of people describe similar experiences. While I can only speak for my own case, my experience has left me with very little confidence in how this company deals with customers.

I would strongly advise anyone dealing with Ocean Parking to keep copies of absolutely everything, check all correspondence regularly and challenge anything that doesn’t seem right.

Based on my experience, I would not recommend this company.

Worst parking company ever, I don’t do reviews and it’s that bad it’s driven me to do this. Just avoid this place at all costs.

Stockport peel centre, paid for my ticket but had to park on line as it was a corner spot with barb wire hanging over fence, photo evidence including on the photo, appealed it and lost.. funny company more like a comic sketch

I have a blue badge and parked in peel centre unaware i had to also buy a ticket as never been before ,wad fined £60p then appealed and it was rejected, absolutely discusting i have a spine health issue and cant be walking up and down to check there sighns ad i was unaware i ,thought thats why i have a blue badge to help me ,this company how do they sleep at night

This business is hired to scam parking customers.
I have parked in a private parking lot in a Restaurant to later receive a Fine for not paying for my parking. The detail is that they do not expose too well parking signs throughout the parking lot...

Issued a parking charge for a vehicle parked legitimately at an employee's place of work. Building management contacted Ocean Parking's own permits team on 23 April 2026 requesting the vehicle be added to the system — Ocean Parking confirmed it was actioned the same day. Despite this proof that the charge arose from their own administrative failure, they have refused to cancel it and passed it to debt collectors threatening a CCJ. Multiple formal appeals, complaints and evidence ignored. 239 one star reviews says everything you need to know about how this company operates. Avoid at all costs.

Absolute joke
close a business down were you park you car no signs until you get to the door
no barriers to stop you getting on the carpark
then send you a fine telling me i should have put my reg in, sorry the computer is behind a chained door how am i ment to do it.
then i leave the carpark within 10 minutes now want £100 off me

Less than zero if it were possible horrible customer service for a machine that didn’t work

How can a company issue a charge of £100 for parking where there is no charge? Having not seen the signs saying a "permit" was needed, I failed to enter my car registration on the tablet at the pub bar because I didn't see it and there was no sign to tell me I had to. They didn't lose any money, I was a legitimate customer which I proved and they accepted. But they then say I have to pay only £20! Lucky me! I did not enter into a contract with them, I didn't see the signage. Why would I choose not to enter my reg. if I knew I had too? Disgusting company stealing money from people. I'm never going back there.

Rubbish system.
I park at my dentist in Kendal and input my vehicle reg at reception but they still try to charge me £100 every time.
They're crap, just don't bother checking.

Made a booking at a restaurant for a meal.
I was informed the the parking is managed by Ocean but for customers of the restaurant was free.
A,week later I was hit by £100 fine for not registering my car at the restaurant QUICK ENOUGH.
I provided the Ocean management with a receipt from the restaurant for the meal but they refused to detract the fine.
BEWARE It's money making exercise from unsuspecting cuscustomers. Zero level understanding for elderly customers who are slow on their feet.

Awful criminal company. I overstayed 11 minutes while using one of the shops at the peel center in Gloucester, I was issued a ticket but never received a first notice to inform me of this and give me a chance to pay £60 for my 11 minute accident rather than the full £100! A month after the 11 minute over stay I receive a nasty letter telling me I have failed to comply with the first notice and now must pay the full £100 or face debt collection. I emailed and explained I never got the first notice and asked to pay the £60 but they do not care. I’m convinced they never sent the first notice and operate by bullying good people into paying large fines. Vile nasty unlawful creeps. I am leaving this review in hopes one day someone looks into these bad people and takes them down. I hope Ocean Parking gets what they deserve. Dishonest Criminals.