Chor company h one assist mene 3 sal ka accidental damage protection plan liya tha TV ka , TV 6 mahine mein kharab ho gai , claim process karne ke liye mere se ₹500 liye , 10 din bad Mera claim re... Toon meer
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Lees wat reviewers zeggen
They deserve the top spot for providing absolutely appalling service. This company deceives people for its own profit without caring about customer issues; if you have a problem with your television,... Toon meer
"OneAssist is a complete waste of money. They sold me an 'Accidental Damage' plan but rejected a claim for a screen crack caused by a pet. The agent told me over the phone it's not covered and closed... Toon meer
With miss Bharti help, I received my TV damage compensation. I found her help in this regard very good.
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
Contactgegevens
Verenigde Staten
- www.oneassist.in
2,0
Slecht
674 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
"Warning: Avoid [Company Name] for AC Repair I'm extremely disappointed with ONE ASSIST's pathetic service. Despite numerous chating, I received no response. Details: - Date of service request:
"Warning: Avoid ONE ASSISTfor AC Repair
I'm extremely disappointed with ONE ASSIST's pathetic service. Despite numerous chating, I received no response.
Details:
- Date of service request: 29 September
- Service: AC Repair
- Contact Number: 9990908991
Issues:
- No customer support over calls
- Complete lack of responsiveness
- Wasted time and no resolution
Beware and avoid this company. If you need genuine feedback, contact me.
29 september 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Naushad, our team tried to contact you multiple times, but the calls were not answered. In case of any future assistance do write back to us - Team OneAssist.
Bad service
Bad service, claim time do not give positive response, kindly improve your service Dear friends do not install the app and do not Buy any plan, phone dropped your hand company do not give claim, not good, very bad service
23 september 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Mukesh, our team tried to contact you multiple times, but the calls were not answered. In case of any future assistance do write back to us - Team OneAssist.
Poor Customer
I submitted my Nothing Phone 2 for repair on August 19th, 2024. However, I've received multiple excuses about quality control issues and parts shortages. I'm disappointed with the lack of progress and the company's seeming indifference to my situation."
2 september 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, We're genuinely sorry to learn about your concerns and are committed to addressing them effectively. Our dedicated team is actively investigating the matter, and we assure you that we will work hard to resolve this and provide a positive experience for you.- Team OneAssist.
I purchased a service policy - AMC - Membership ID 1023289103
I purchased a service policy [1023289103] for Water Purifier from OneAssist Consumer Solutions Pvt Ltd with the expectation that they would deliver on their promises. Unfortunately, my experience has been anything but unsatisfactory, I would rather I can’t even rate them.
Despite adhering to all the necessary steps on my end, the services I received were far below what was promised. I have bought an RO AMC with one time filters replacement, at first step the ASM Tushar has rejected my request without any discussion or information. I had to work with multiple customer care associates to create a new request [30061836]. Now it’s almost 20 days, despite of reaching out at all levels, no resolution had been provided yet. It’s extremely disappointing to see a company not uphold its commitments, especially when customers rely on them for essential services.
I reached out to their customer service to address the issue, but the response was slow and unhelpful. After multiple attempts to get the situation resolved, I’m still left without the services I was promised.
For a company that claims to prioritize customer satisfaction, this experience has been frustrating and unacceptable. I would strongly advise potential customers to be cautious and ensure they fully understand what they’re signing up for before purchasing any policies from ONEASSIST SOLUTIONS PVT LTD.
I hope ONEASSIST SOLUTIONS PVT LTD takes this feedback seriously and improves their service delivery and customer support. Until then, I cannot recommend them for any of the services.
10 augustus 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Sunny, We’re pleased to inform you that we’ve successfully addressed your concerns and resolved the issue to your satisfaction. As a result, your case is now closed. If you’re happy with the resolution, we kindly request you update your review to reflect our efforts. Your feedback is important to us and helps us improve. Thank you for allowing us to assist you. - Team OneAssist.
***WORST SERVICE MAXXXX***I don't have an option of giving 0 or negative rating
I don't have an option of giving 0 star, so have given 1 star. I have requested for my AC gas leakage, but the one assist executive have came and did the service and ended up in multiple faults. It looks like the service engineers are not well known of the technicalities as they are actually asking my help to guide them on What has to be done.They took 3500 from me and they went away. Tried to call them to for solution but no answer, asked for a refund but no answer. Please please do not even try to opt for one assist service.
Edit: @oneassist, You never shared the terms and conditions before itself. It was your mistake at first, and it was your people who made issues to my AC. Please don't show off that you are correct. It was not just about my issue, I can see multiple issues from many customers. It's such a scam.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, As discussed, you reported issues with your non-registered AC and paid ₹3,500 for gas charging directly to the technician without informing OneAssist. After further issues arose, you escalated the matter on social media in July 2024. Following this, we attempted to arrange a resolution. Thank you for your understanding, and we consider this matter closed. Please let us know if you need any further assistance. Regards, Team OneAssist.
i have a extended warrenty of he Noise…
i have a extended warrenty of he Noise buzz but there is no proper reply on my request.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, we apologize for any inconvenience you experienced. Please share your registered contact number via this link: https://survey.webengage.com/ws/~1qq44ps. Rest assured, we are committed to addressing your concerns promptly and improving your experience. - Team OneAssist.
They eventually find one or other…
They eventually find one or other reason not to provide compensation. Total waste of money. Not recommended.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, we apologize for any inconvenience you experienced. Please share your registered contact number via this link: https://survey.webengage.com/ws/~1qq44ps. Rest assured, we are committed to addressing your concerns promptly and improving your experience. - Team OneAssist.
Misguide customer after taking plan
Misguide customer after taking plan
No service from last 12 days
Really disgusting
When call to customer agent they have only answer wait for 24 to 48 hrs
And no more
They don't have company head number
13 augustus 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, we apologize for any inconvenience you experienced. Please share your registered contact number via this link: https://survey.webengage.com/ws/~1qq44ps. Rest assured, we are committed to addressing your concerns promptly and improving your experience. - Team OneAssist.
Service not good and on time from last…
Service not good and on time from last one week I am waiting for solution for my issue but engineer have no time to come for request. Bad experience to choice this service and app. My contact number is 9990802600. You can contact me
21 juni 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Harvinder, service expert visit has been done at your residence. We request you to keep your appliance under observation for 24 working hours and let us know if any issue persist - Team OneAssist.
Company is doing good on email…
Company is doing good on email complaints and work done properly
5 juni 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, we are concerned to see the low rating, However the feedback is shared with the relevant team, do feel free to reach out for any further assistance. -Team OneAssist.
good services
4 juni 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, thank you for taking the time to leave us your feedback - Team OneAssist.
Antwoord van Oneassist
Dear Manisha, Thank you for the exceptional rating. We greatly appreciate your feedback. Thank you! - Team OneAssist
Very very thankful for oneassist…
Very very thankful for oneassist services 🙏
My 1399 amount received
So thank you so much 😊😊
31 mei 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, Looks like we have hit the mark for you. Thanks for the perfect rating. - Team OneAssist
Finally resolved the issue
Finally resolved the issue. Overall everything is good . 😊
23 mei 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Prateek, we are glad to know that your issue has been resolved. In case of any future assistance do write back to us - Team OneAssist.
Awesome 👌 excellent experience
Awesome 👌 excellent experience, good service, timely handle
27 mei 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Harjeet, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
Must Recommended
Must Recommended, Customer Friendly. First they listen ur prblm and solve immediately.
29 mei 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, Thank you for showering us with a 5-star sparkle! That's what we are here for.We've always got your back whenever needed. - Team OneAssist
Thankyou for repair device ..
Thankyou for repair device ..
Thankyou for sayeeda seikh mam for right guidance
27 mei 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Akram, thank you for motivating us with your kind words. We are thrilled to know that our team assisted you well, providing a wonderful experience. We assure you the same warmth and service whenever you need us - Team OneAssist.
Non-technical staff is there
Non-technical staff is there; they reject claim without any inspection so dont buy that type of rubbish insurance; the issue is different and rejection reason is different. , so salute this type of fraud.
18 mei 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
Antwoord van Oneassist
Dear Customer, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
I am very happy with one assist
13 april 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, You're welcome! We are glad that you're satisfied with our service. Your trust and reliance are what we strive to earn. We look forward to serving you in future. Thanks for your support! - Team OneAssist
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