Chor company h one assist mene 3 sal ka accidental damage protection plan liya tha TV ka , TV 6 mahine mein kharab ho gai , claim process karne ke liye mere se ₹500 liye , 10 din bad Mera claim re... Toon meer
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Lees wat reviewers zeggen
They deserve the top spot for providing absolutely appalling service. This company deceives people for its own profit without caring about customer issues; if you have a problem with your television,... Toon meer
"OneAssist is a complete waste of money. They sold me an 'Accidental Damage' plan but rejected a claim for a screen crack caused by a pet. The agent told me over the phone it's not covered and closed... Toon meer
With miss Bharti help, I received my TV damage compensation. I found her help in this regard very good.
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
Contactgegevens
Verenigde Staten
- www.oneassist.in
2,0
Slecht
674 reviews
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Don't trust whatever these guys promise
There is an update below this post which is the reason why i have changed the rating from 1 star to 4 star.
Whoever is planning to purchase mobile insurance, please don't go with OneAssist .
Go with Samsung care or I care for their phones.
They give a two year coverage
One assist only gives you one year of coverage and they guarantee you ,you can renew after one year.
But when the time comes ,they give you one excuse or another not to renew.
And the complaint agent one Mr Saeed had an explanation..
He was sorry the agent who initiated the plan told me I could renew it.
UPDATE.
One miss Zeba had contacted me after i gave this review, and she did a good job in escalating the issue and giving me a renewal
25 maart 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, we are sorry to hear about the issue you are having. We never want our customers to have such an experience. Please provide us with your registered contact number via this link https://survey.webengage.com/ws/~1qq44ps so that our team shall investigate your case and assist you at the earliest- Team OneAssist.
Antwoord van Oneassist
Dear Juned, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional. - Team OneAssist
Superlative Services
They excel in delivering exceptional service, prioritizing customer satisfaction, ensuring a positive experience overall.
22 februari 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Mubashir, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional.- Team OneAssist.
MacBook Air Screen Claim not provided
My experience with this company has been extremely negative. I purchased their 2-year Total Protection plan for Accidental & Liquid damage. On February 15th, my MacBook accidentally fell while I was working, resulting in scratches when I opened the lid. I reached out to them to file a claim as the damage was covered under their accidental protection. However, upon filling out their claim form, I began receiving multiple calls from them stating various reasons why my claim was being rejected, including the claim that the accident wasn't caused by an external force. Despite their attempts to deny my claim, I fail to understand how an external force would be involved in such an accident. I have decided not to purchase insurance from them for any of my devices in the future, and I strongly advise others to do the same. Furthermore, I intend to take legal action against their fraudulent practices by filing a case in the consumer court.
17 februari 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, our team tried to contact you, but the call was out of reach. Please let us know the most feasible time to get in touch with you -Team OneAssist.
Good bye recived on 12.02.2024
12 februari 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Reshma, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional.- Team OneAssist.
Fast service
One assist is a Awesome app bcoz this app provides fast service
20 januari 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Imran, we're thrilled to hear that you had a good experience. Providing top-notch service is our priority, and we're delighted to have met your expectations. - Team OneAssist.
It was a great experience with…
It was a great experience with oneassist
I love the service
Thank u so much❤️
10 februari 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, Thank you for your appreciation! We're thrilled to hear that you had a good experience. Providing top-notch service is our priority, and we're delighted to have met your expectations. - Team OneAssist.
RAM is not covered in extended warranty!! such nonsense
I have purchased 2 yrs extended ADP warranty on my HP laptop bought on 26 jan 2023. Now on expiry of an year, on expiry of my original HP warranty, having issues with RAM and display. When I called and inquired they say that it doesn't cover hardware and manufacturing defects and that it only covers liquid and accidental damages. Such a scam!! 5.4k is a waste now.
HP ppl are like we don't support any 3rd party warranties! Wht the hell should the buyer do ?
12 februari 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear Archana, our team tried to contact you multiple times via calls however the team was unable to establish conversation with your since the calls went unanswered. We are marking the escalation as closed. Please reach out us in case any further assistance is required - Team OneAssist.
iphone 14 claim
i m sahi bansal mera iphone 14 hai jis pe mne one assist ka lcd inshurance ka plan liya huya hai accident hone ke karan phone damge ho gya mera phone 15jan 2024 se inke pass hai aj 25 jan 2024 hai abhi tak esimate nhi diya gya jab plan lete hai us waqt bolte kuch hai claim ke tym sab badal jata hai cheap service one assist ik fraud compny hai
15 januari 2024
Review zonder uitnodiging
Antwoord van Oneassist
Dear customer,We regret to hear about your daunting experience. Allow us a chance to make this right. We will have my team connect and assist you further within next 24 working for the acknowledgement - Team, OneAssist.
Vari good Mera phone thik hone ki bahut…
Vari good Mera phone thik hone ki bahut bahut shukriya
13 december 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Arjun, we are concerned to see the low rating. Request you to share your contact details via this link https://survey.webengage.com/ws/~1qq44ps so that our team can look into the same at the earliest -Team OneAssist.
Took time but got resolution
1 december 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, great to hear you're satisfied! Your feedback matters to us. Regards Team - OneAssist.
Excellent service
1 december 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Sabnam, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Goodreponce
1 december 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Mr. Reddy, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
helpful executive provide by samsung
7 november 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Very good service.Full satisfied.
4 november 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Bijnan, Thank you for the glowing 5-star rating and your kind words! We're thrilled to have met your expectations. - Team OneAssist
Quick response from one assist team.
Quick response from one assist team.
Thank you so much.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Deekshith, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
I am satisfied now with resolution.as…
I am satisfied now with resolution.as per promise by executive my device successfully received safely now.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Surendra, Thank you for the glowing 5-star rating and your kind words! We're thrilled to have met your expectations. - Team OneAssist
Good support teem
13 oktober 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Customer, Looks like we have hit the mark for you. thanks for the perfect rating.- Team OneAssist
Needs improvement in service quality
Although One Assist was unable to repair the phone, They returned it back as it is. Experience with their service was not as expected but it is good to see that their higher management and escalation team works professionally.
26 september 2023
Review zonder uitnodiging
Antwoord van Oneassist
Dear Arnab, as per the recent updates from our team, your concern stands addressed. Please feel free to reach out to us in case of further assistance - Team OneAssist.
Don't purchase this company policy…
Don't purchase this company policy fraud company
2 november 2022
Review zonder uitnodiging
Antwoord van Oneassist
Dear Kundan, our goal is to provide the best possible service to all our customers, and it sounds like we fell short for you. Please help us with your registered contact number, via this link https://survey.webengage.com/ws/~1qq44ps along with a brief description of your concern so we can help you out, so we can help you out -Team OneAssist.
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