Okay when you sign up then watch as they try to suck every penny they can out of you. Will add an extra service without warning. When you want to cancel it is very complicated and clearly designed to... Toon meer
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Lees wat reviewers zeggen
After having no Internet for almost a week then the landline failing too due to high winds I was pleased to manage to speak to someone after a few hours of trying. The first technician was very he... Toon meer
Dan was extremely thorough and helpful, exactly the customer service I needed! While I’m still young and pretty savvy in most areas of technology, when it comes to landlines especially old styles I’m... Toon meer
Excellent customer service agent who helped me recover the reduce my bill by £33.58 because I'd incurred these miscellaneous surcharges and extortionate fees when I'd lost my NHS bank staff job. I ha... Toon meer
Bedrijfsgegevens
- Telefoon- en internetdienst
- Internetaanbieder
- Internetprovider
- Mobiele netwerkaanbieder
- Betalingsdienst
- Telefoonbedrijf
Geschreven door het bedrijf
Best Business Broadband and Phone Line packages that help small businesses all over the UK to save on their bills. Get business broadband and landline deals from Onebill.
Making. Business. Simple.
Geschreven door het bedrijf
- Helping small businesses cut costs and thrive
- At Onebill, we focus on helping small businesses cut costs and thrive. We know that small businesses often get overlooked or hit with inflated prices for essential services. That’s why we’re here to offer smart, affordable solutions to keep your expenses in check and your business booming. With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
- Over 20 years serving exclusively small businesses
- With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
Contactgegevens
Verenigd Koninkrijk
- 0344 880 9000
- Service@telecom-service.co.uk
- www.onebilltelecom.com
4,1
Goed
2K reviews
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New Voip system
We have had a new voip system and were having problems. Daniel was extremely helpful and when he couldn't solve the problem he immediately escalated it to resolve
3 februari 2025
Great customer service
I was having trouble setting up my new internet and phone system so I called customer services. The gentleman at the other end of the phone took me through the process step by step. He realised how frustrated I was, and was calm and totally professional from start to finish. 10/10
1 februari 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Awful company
Awful company. We moved premises and cancelled out contract giving reasonable time. They continue to bill us for the account, even though the premises has been knocked down. Contacted multiple times and still not cancelled. Reporting to ombudsman
31 januari 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Great experience and what a helpful…
Great experience and what a helpful advisor. Great 👍
31 januari 2025
look at the state of all the fake…
look at the state of all the fake reviews for this company! im sorting out my father in laws internet as they are totally ripping him off - £86/m for a 25mb connection! pays £8/m just for a dedicated helpline and he still cant get through to them
29 januari 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
Hi,
We value your feedback and apologise that you had a poor customer experience. We work hard to deliver exceptional customer service and have requested your account details to investigate your review further.
Thanks, The Onebill Team
Antwoord van Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Exceptional service, as always.
After having no Internet for almost a week then the landline failing too due to high winds I was pleased to manage to speak to someone after a few hours of trying.
The first technician was very helpful and suggested some actions that should help and arranged to send fresh router etc. That arrived following morning. ALMOST managed to get it properly installed but needed to ring again for more help to complete the installation. Both very patient with instructions. Thank you.
28 januari 2025
Thanks to Forlan we sorted out…
Thanks to Forlan we sorted out connection issues quickly and efficiently, after many previous attempts failed
28 januari 2025
If I could give a 0 I would terrible…
If I could give a 0 I would terrible rude staff I was basically told I was thick and any problems I had where my fault! What a cowboy company .
AVOID AT ALL COST !
10 januari 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
This is XLN under another name
This is XLN under another name. Biggest rip off merchants!! Avoid like the plague!! Along with Daisy same rubbish!!!
27 januari 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Good Technical skill
Operative was able to understand the issue and found the problem and solution promptly. Resolution was thorough, and tested for possible issues
Good response - except for the time it took to be connected; the auto answer system held me for 20 minutes before finding a sutable adviser
27 januari 2025
Low wait time and issue quickly resolved
24 januari 2025
Demi been very great and helpful today…
Demi been very great and helpful today I wish her all the best
23 januari 2025
Review zonder uitnodiging
I needed to about my…
I needed to notify Onebill about my change of address and was transferred through to Chris who sorted it in minutes, explained everything clearly and was a great guy to talk too, thanks Chris !
22 januari 2025
50 minute wait to get call answered…
50 minute wait to get call answered then put on hold again whilst waiting to speak to tier 2 team for another 38 minutes. when they eventually answered call was immediately cut off - no choice will have to switch to another company.
23 januari 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Too dear
When I first went with one bill they were brilliant but over the years the service went down and the price went up . Till enough was enough they were charging me £57 for my internet rang them to see if they could do any better there answer was take it or leave and it wasn’t even fibre . So to day I am leaving them and start with my suppler full fibre £25.95 . By By One Bill
23 januari 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
Hi,
We value your feedback and apologise that you had a poor customer experience. We work hard to deliver exceptional customer service and have requested your account details to investigate your review further.
Thanks, The Onebill Team
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