First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought radios advertised for long range. Our restaurant is a large open space. They did not work. We tested more than one set to be sure. Wesley Bone the sales team manager then treated us like th... Toon meer
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Toon meer
Bedrijf heeft geantwoord
Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Onedirect
Geschreven door het bedrijf
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Geschreven door het bedrijf
Contactgegevens
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,3
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mis-sold
Bought radios advertised for long range. Our restaurant is a large open space. They did not work. We tested more than one set to be sure.
Wesley Bone the sales team manager then treated us like the problem. He blamed our building, our testing, how long we’d had them, and the state of the earpieces after they’d been sitting with the company. No real help. Just a refusal and an offer to sell us something else.
Return started in August. The delay was theirs.
Would not buy from them again.
15 september 2026
Review zonder uitnodiging
Fast Refund and Great Communication
Despite my item having been discontinued, Onedirect were extremely quick to let me know, apologise and process my refund. Absolutely amazing service overall and great communications.
4 september 2026
Antwoord van Onedirect
Hi Jo,
It was a pleasure to receive your excellent review.
We are delighted that our team kept you well informed and handled your refund so swiftly.
It means a lot to us that you appreciated our communication and the way we managed your order. We always aim to resolve situations like yours with speed and care.
Please stop by again any time.
Best wishes,
The Onedirect Team
Service from one direct
The telephone service with Mary was helpful. But gaining access to help was difficult, hence four instead of five stars
2 september 2026
Antwoord van Onedirect
Hi,
Thank you for taking the time to share your review with us.
We are delighted that Mary provided you with helpful support during your call.
However, we are sorry that accessing our assistance was challenging for you. We want our customers to reach our team easily and we have noted your feedback for review.
Finally, we appreciate your positive feedback and are pleased that your overall experience was satisfactory.
We look forward to welcoming you back in the future.
All the best,
The Onedirect Team
Either online or through the account…
Either online or through the account manager the process was smooth.
12 augustus 2026
Antwoord van Onedirect
Hi Faruk,
Thank you for your great review.
We are delighted that you found both our website and account manager service efficient and seamless. It is wonderful to know that we provided you with multiple convenient ways to complete your order.
Your feedback about our streamlined approach means a great deal to our team.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
First class
First class, from instalation to setting up devices.
After care support has been exceptional.
Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.
Thank you 🙏
5 augustus 2026
Antwoord van Onedirect
Hi Jonathan,
Thank you for your great review!
We are delighted that you found our setup process smooth and convenient for your parents. It is wonderful that our team was able to provide the helpful support needed during the configuration.
Your appreciation for our after care service means a lot to us, and we are pleased our staff went the extra mile to assist your family.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Excellent service!
18 augustus 2026
Antwoord van Onedirect
Hi Gary,
Thanks for your great review.
We are pleased that you found our service helpful and easy from start to finish.
Our team appreciates hearing that everything met your expectations.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Antwoord van Onedirect
Hi Dean,
Thank you for your great review.
We are delighted that you found our service dependable and appreciated the swift delivery. Your confidence in our telecoms equipment and customer service means a lot to us.
It is also wonderful that our efficient shipping process met your expectations.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
great speed,product and kept in the know
31 juli 2026
Antwoord van Onedirect
Hi Nathan,
Thanks for your great review!
It's fantastic to know your experience with us was so positive.
We’re delighted our team could deliver your order promptly and that the product met your expectations. Clear communication is a priority for us, so we’re thrilled you felt informed throughout the process.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Misinformation of items in stock
Tried ordering a handset that was showing as 'in stock'. Shortly after placing the order I was advised that the item was not available. Refund takes a week to process. After a few weeks, I saw that the item was showing as i'in stock' again, so I ordered it and the same thing happened again!
10 juni 2026
Review zonder uitnodiging
Antwoord van Onedirect
Hi,
Thanks for taking the time to share your feedback with us.
We sincerely apologise for your experience. Our systems are designed to update stock availability in real time, and we're investigating why this didn't occur as intended during both of your purchase attempts.
Please know that our customer service team remains available to discuss any unresolved matters directly.
We hope to see you again.
Kind regards,
The Onedirect Team
Very disappointed
Very disappointed. Sent a faulty item. Sent it back as per their returns procedure. Have proof of postage but they deny receiving the item back. They are refusing to refund. Would not use again.
28 juli 2026
Review zonder uitnodiging
Antwoord van Onedirect
Hi Leah,
We’re really sorry to hear you were disappointed, and we completely understand how frustrating this situation must have been.
We’d just like to clarify that we never refused your refund. As the returned item had not reached us, we asked for the tracking information so we could look into what had happened with the return.
As we’ve now clarified by email, it seems there was simply a misunderstanding. Even though we haven’t received the tracking information, we’ve gone ahead and processed your full refund as a gesture of goodwill.
Kind regards,
The Onedirect Team
Great Customer Service
When there was an issue with goods sold through One Direct, they were very quick to respond and deliver a satisfactory outcome. Thanks.
14 juli 2026
Antwoord van Onedirect
Hi Philip,
Thank you for taking the time to provide us with your feedback.
We are thrilled to hear about your experience. Knowing our team could assist you effectively means a lot. We take pride in resolving any concerns promptly and ensuring your needs are met.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Stay Away Wont Refund Your Money!
I returned a product to purchase a better model instead and returned the product exactly how it was instructed, contacted multiple times and was given the excuse its sent to refund team, admin, warehouse team has some “delay”
The item was returned 4 weeks ago so unless the warehouse is operated by a single bed bound individual not sure how its taking more than 4 weeks to refund almost £5000.
16 april 2026
Antwoord van Onedirect
Hi Dillan,
We are truly sorry for the frustration and inconvenience this situation has caused.
We completely understand your concerns regarding the delay, particularly given the value of the order and the length of time you had already been waiting. As previously explained by our team, our warehouse has recently experienced significant delays in processing returns, as they handle not only UK returns but also returns from several other European countries. Unfortunately, this impacted the processing time of your case.
We can confirm that your refund was successfully processed on 20/05/26.
We sincerely apologise for the extended delay and genuinely appreciate your patience and understanding throughout this matter. Should you require any further assistance, please do not hesitate to contact us directly.
Kind regards,
The Onedirect Team
Product was delivered as promised
Product was delivered as promised. However they will charge you the equivalent of overnight delivery for regular postal delivery,
In addition if you aren't careful, they will covertly charge your for coverage of your purchase. By automatically selecting the option after a short delay.
26 maart 2026
Review zonder uitnodiging
Antwoord van Onedirect
Hi Gary,
Thank you for providing us with your feedback.
We are glad your purchase arrived promptly as promised.
However, we regret any confusion regarding charges. Our checkout process clearly displays all delivery options and associated fees before final confirmation. Optional protection plans are also presented as unselected choices requiring active customer approval during checkout.
We hope to see you again in the future.
Kind regards,
The Onedirect Team
Has suddenly started spamming me with…
Has suddenly started spamming me with silent phone calls from Glasgow and Edinburgh numbers.
Never heard of them.
------------
Edit after their reply:
I am not stupid, I called the numbers back and they were YOU.
6 mei 2026
Review zonder uitnodiging
Antwoord van Onedirect
Hi Stuart,
We’re sorry to hear about this and understand how frustrating it must be to receive these calls.
We’d be happy to look into it further. If you can share the numbers you received the calls from, together with the approximate dates and times, we can investigate whether they are connected to our systems and try to understand what happened.
We’ll make sure this is looked into with our team so that, if there is an issue on our side, it can be addressed and prevented from happening again.
Kind regards,
The Onedirect Team
Antwoord van Onedirect
Hi Paul,
Thank you for taking the time to provide your feedback.
We're sorry for a misunderstanding that occurred, but pleased our team handled your refund request swiftly.
We hope that we have the pleasure of seeing you back in the future.
Kind regards,
The Onedirect Team
Zero Stars if I could
If there was an option to choose zero stars, I would have done so.
I ordered a product on the 8th of April 2026 and received it within five days. It was not suitable so I returned it by Royal Mail on 17th April and it was delivered back on the 20th of April.
I have since sent five emails to Francisco Vaquer who keeps replying with the same generic email saying it takes up to 2 weeks to deal with a return and refund. They have confirmed they have received the item but still no refund. I have paid for this on pay in 3 and my next payment due on the 8th May……
DO NOT USE THIS COMPANY…. THEY FOB YOU OFF AND DON’T REFUND…..
8 april 2026
Review zonder uitnodiging
Antwoord van Onedirect
Hi Rachel,
We are very sorry to hear about your experience and the frustration caused during the return and refund process.
We have reviewed your case and can confirm that the issue has now been resolved. We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve our service and communication with customers.
Kind regards,
The Onedirect Team
Great experience
Great experience, it was quick and easy. The VOIP phone and base unit arrived on time. It was a good competitive price and it works fine.
24 april 2026
Antwoord van Onedirect
Hi Mary-Ann,
Thank you for sharing your experience with us.
It is wonderful that you had such a brilliant experience with Onedirect.co.uk.
We are delighted that you found our ordering process quick and simple. It is fantastic that your VOIP phone and base unit arrived punctually and that you were pleased with our competitive pricing. We are thrilled that the equipment is working perfectly for your needs.
We hope that you will return for anything you might need in the future.
All the best,
The Onedirect Team
Antwoord van Onedirect
Hi,
Thank you for your kind comments.
It’s wonderful to know you had such a seamless experience with us.
We’re thrilled you appreciated our team’s communication and the speed of your delivery. Ensuring timely service is something we always strive for and we’re glad it contributed positively to your order process.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Unhappy
No problem with the products or the prompt delivery with regular updates on the order.
However, I primarily went to Onedirect as they were the only supplier of replacement ear buds for my Poly Voyager 60 . Having selected the item into my basket, I went to checkout. I was surprised that I couldn't check out until I spent a minimum order value. Because I could not find another supplier, I felt I had no choice but to add a pair of ear defenders that took my basket value just beyond the minimum order value.
After delivery, VAT, my total came to over £43 for a £12 product.
Although I cannot fault the company on quality or delivery, I was left feeling cheated to get the item I wanted
9 april 2026
Antwoord van Onedirect
Hi Richard,
Thank you for your detailed feedback.
We’re very pleased to hear that you were satisfied with the product quality and delivery. However, we’re sorry to learn that the minimum order requirement caused frustration. This policy is in place to help us maintain efficient operations and service standards, but we understand how it may feel limiting in situations like yours.
We truly appreciate your comments and will take them into account as we continue to review our processes.
Kind regards,
The Onedirect Team
I did leave a 1 star review because I…
I did leave a 1 star review because I did think the company deserved it, eventually I managed to get in touch with someone the man was very helpful & sorted the problem out quickly
13 april 2026
Review zonder uitnodiging
Antwoord van Onedirect
Hello Kate,
Thank you for taking the time to share your feedback.
While we regret that you initial experience fell short of expectations, we’re pleased to hear that our team member was able to resolve your concern promptly and effectively.
Your feedback is invaluable as we continue to refine our processes and ensure every interaction meets our commitment to quality service.
We hope to see you again.
Best wishes,
The Onedirect Team
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