One Insurance Solution Reviews 

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Met my needs

Polite and helpful

One Insurance Solution has provided a friendly and efficient way to set up an insurance policy.

One Insurance and Brightside, worked diligently to solve a problem regarding my Buildings insurance.
My 'so-called insurer' had written to me saying that I had to pay them for the cost of sending a loss assessor, who turned up to investigate 'burst pipes', complained the he had to wait for 15 minutes, even though we had informed them that we be back home at Noon and NOT 11:45. We informed him that the problem was a leaking roof (after terrible storms and high winds). We sent him to an upstairs bedroom and he saw a massive, dripping, bulge in ceiling, which was on the point of bursting.
After agreeing that we could be covered for 'indoors damage', we took him outside so he could look at the roof.
He got a camera on a telescopic pole, and made a decision that the damage was 'wear and tear' to the poor state of the roofing felt. I stated to him that our roof (which is a semi with a dormer and was identical in make and design etc. to our neighbours).
I then told him that the two houses were actually made from Lead metal, and there was no felt on the roof.
He left in a 'hump' and the next day we were contacted to say the claim was declined and we would have to pay for repair/replacement ourselves.

We were unhappy with this, but went ahead and had a completely new roof fitted.

We decided that we would change our insurer/assessor when the current policy ended.

In the last few weeks, we have been sent letters from the insurers for the cost of the assessors visit.

This came as a bit of a shock, as the demanding letters and emails relating to the event were FOUR YEARS AFTER THE CLAIM WE MADE!!!!!

One Insurance and Brightside took my complaint firmly and eventually managed to get these ridiculous, ancient charges waived.

Just as a final comment, I this week received an email from these 'jokers' for an unpaid debt of £0.00!!!!!!!!!!!

I would like to say a big thank you to One Insurance and Brightside for handling this ridiculous state of affair.

renewal was easy and rates acceptable

Professional approach and very helpful

We were directed to One from a sibling organisation who was providing awful service for a renewal. One dealt with it quickly with explanations and we have the same policy but 125 cheaper and with help by people who knew how to handle customers

Very professional and all my queries were answered

Very helpful staff and knowledgeable team

Extremely helpful & called back within the time that they said 😊 competitive price too and were able to insure the property for all the risks I requested unlike my previous insurer 🤩

Nicky was extremely helpful and we are most grateful for her professionalism

When I had a query it was dealt with very swiftly

I need a policy for my mother flat and am very happy with the policy provided.

Used them for a few years now and never had any problems. Price is competitive and portal quite easy to use.

Very helpful and straightforward.

Both agents were emphatic and very helpful.

All round good service and very helpful agent

Well informed, polite and very helpful member of staff.

Excellent service. Our insurance needs do not fit the boxes and the lady was very knowledgeable and understood our requirements. She found a suitable product after several phone calls. She went the extra mile. Very pleased.

Very helpful man on telephone, took time to explain details and I didn’t feel rushed or under pressure or stressed .