I have had such a positive experience with Oneplan. Their team is always exceptionally helpful, the agents are always friendly and their communication is seamless. What I particularly appreciate is ho... Toon meer
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Consultants either don't understand or don't know their own policy. I asked for the lowest plan that covers day to day emergencies. My dogs eye was injured, literal hole in his cornea. Vet sent us hom... Toon meer
Bedrijf heeft geantwoord
@Nomfundo Sihlabeni, You are a star, thank you so much for assisting me with my query, you called me for something else and when i told you my frustration you took it upon your self to see that my que... Toon meer
Bedrijf heeft geantwoord
Temba Xaba has been the most wonderful consultant. She listened carefully to my questions, addressed everything in detail. Gave honest opinion when asked. She was patient even when she needed to re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Oneplan is Insurance made simple. It’s cover for the things you love most - made easy. We offer affordable insurance without compromising on quality. Oneplan To Make Today Better.
Contactgegevens
Verenigde Staten
- www.oneplan.co.za
3,9
Goed
825 reviews
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Excellent Service and Customer Care
I received excellent service and customer care from Duncan Murse. Thank you Duncan for your patient and diligent way that you assisted me.
22 januari 2026
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Sune,
Your 5-star rating on the service received from Duncan is highly valued. Our clients and fur-babies are our number one priority, we aim to provide them with the best service possible. We're so proud of Duncan for assisting in a wonderful manner, and will be sure to recognize his efforts.
We look forward to keeping you impressed for the years to come.
Kind regards,
Oneplan.
I would like to give a huge thank you…
I would like to give a huge thank you to Teboho Moteane from OnePlan for the absolutely outstanding service I received. He was incredibly helpful, polite, patient, and friendly throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable and understood, even shared his personal experience and feedback.
I actually asked him to send me a link to rate his service because this was honestly the best service I’ve ever received, and it made such a positive difference. OnePlan is lucky to have someone like him. Highly recommended!
15 januari 2026
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Priyasha,
Thank you for your heartfelt and detailed feedback! We’re truly delighted to hear about the outstanding service you received from Teboho. His helpfulness, patience, friendliness, and commitment to ensuring everything was clearly explained reflect the high standard of care we strive to provide. It’s especially wonderful to know that his personal insight made such a positive difference to your experience.
Your kind words and recommendation mean a great deal to us, and we’ll be sure to share this exceptional feedback with Teboho and the team.
Kind regards,
Oneplan.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I cannot thank Thulani Ndlela enough for the exceptional service he provided. After calling for days and repeatedly having to explain the same issue, Thulani truly went over and above to help me get my pet’s claim sorted out. He stayed on the line with me and personally explained my situation to the claims department, saving me from having to repeat myself for the fourth time this week.
His patience, professionalism, and genuine willingness to help made such a stressful process so much easier. Thulani is truly an asset to the team, and the company should be very grateful to have him as part of their organisation. Outstanding service from start to finish.
15 januari 2026
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Sakina,
Thank you for taking the time to share such meaningful feedback. We’re truly grateful for your kind words and delighted to hear that Thulani provided exceptional support during a very frustrating experience. His patience, professionalism, and willingness to go the extra mile to personally assist with your pet’s claim is exactly the level of service we strive to deliver.
Your recognition of his dedication and care means a great deal to us, and we will most certainly share this feedback with him and the wider team.
Kind regards,
Oneplan.
One plan medical insurance is…
One plan medical insurance is misleading completely. I understand its an insurance but they don't cover anything unless you are near death. They don't pay for emergency rooms. So don't fall for that. You have a waiting period for a year for certain things which they never disclosed. Only afterwards we found out. They are all moonshine and roses until they have to pay. Even the hospital staff said to stay away from them everyone complains. DONT FALL VICTIM!! STAY AWAY
15 januari 2026
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Dear Angelique,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
Upon investigation, we have noted that feedback related to your claim has been provided by our admission team and they have advised that your claim cannot be reviewed as you are still within the waiting period for the applicable benefit.
All policy benefits are subject to specific terms, conditions, and waiting periods, which are clearly outlined in the policy schedule and supporting documentation provided at inception and throughout the policy term. Oneplan applies these provisions consistently in line with Treating Customers Fairly (TCF) principles to ensure equal and fair treatment of all members.
We strongly encourage policyholders to review their policy schedule carefully to ensure a clear understanding of their selected benefits, limitations, and waiting periods.
We trust the above clarifies the matter.
Kind regards,
Oneplan.
I just want to say thank you for…
I just want to say thank you for Bayathanda Ntlitiza, for your support and help, our fur baby passed away, and she help us all the way. Thank you so much, there is not enough words to say thank you.
14 januari 2026
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Magdalydgmail.com Magda,
Thank you for sharing your heartfelt feedback. We’re deeply touched to hear that Bayathanda was able to support you during such a difficult time with your fur baby. We’ll make sure to pass on your kind words and gratitude to her, as her care and compassion truly make a difference.
Kind regards,
Oneplan.
Great Service!
Big shout out to Mbali Vilakazi for her 5 star service!
6 januari 2026
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Ian,
Thank you for your feedback.
We’re delighted to hear that you received great service from Mbali. Your appreciation will be shared with him, and we’re glad he could assist you so effectively.
Kind regards,
Oneplan.
No Claim Refund after 12 Days - Disgusted
Absolutely disgusted by OnePlan Pet Insurance. I adopted a 1 year old Jack Russel from a family that has now immigrated to New Zealand. A cancellation request for the policy was submitted by the original owner on the 2nd of December 2025 with policy end date being the 31st of December 2025. The reason for the policy cancellation was because I am with another insure for my existing dog (so relieved about this after this experience!). On the 26th of December, my dog had a medical emergency that landed him in two vet visits costing R5000. The claim was submitted via email by the original policy holder to petclaims to which we have had no response or acknowledgement - 12 days later. I escalated this with a new claim submitted to pet claims yesterday to which I have also not received an outcome or response. This has been incredibly traumatizing and it shows that OnePlan does not prioritize the lives of our pets - especially if you are in a cancellation period. OnePlan cannot be trusted - OnePlan, you should be absolutely ashamed of yourselves.
7 januari 2026
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Dear Gabby,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Upon investigation, we have noted that a request to activate the policy in order for the claims to be captured had been escalated and this has been actioned. The claims will then be captured by our Claims team on the policy and feedback will be provided on the status of the claims once they have been reviewed.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Great service
Our dachshund was in hospital for 9 days after having a stroke. Great service and friendly staff from beginning to end of our claim. Claim was settled within 48 hours.
11 december 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Anne,
Thank you for sharing your experience. We’re truly sorry to hear about your fur baby's hospital stay and hope they are doing better now. We’re glad that our team was able to support you with friendly service throughout the claims process and that your claim was settled in an efficient manner.
Your feedback is sincerely appreciated and means a great deal to us.
Kind regards,
Oneplan.
Mapula K wa extremely helpful and…
Mapula K wa extremely helpful and provided me with all the necessary information that i require.
29 december 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Deirdre,
Thank you for your feedback. We’re pleased to hear that Mapula was extremely helpful and provided you with all the information you needed. We appreciate you taking the time to share your experience and will be sure to pass on your kind words.
Kind regards,
Oneplan.
SCAM.
SCAM.
SALES REP LIED.
I ASKED FOR MY REFUND I WAS REFUSED ASSISTANCE IN THE TIME FRAME ASKED.
I ASK TO CANCEL TO THIS DAY NO ASNWER ?
I DO NOT RECOMMEND
10 november 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Dear Riaangrim,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your complaint and apologize for any inconvenience you have experienced.
Upon investigation, we have noted that the matter had been escalated for urgent assistance and feedback, and have been informed that the claim in question has been reviewed and approved. We apologise that feedback was not provided to you in a timely manner and this will be addressed to ensure it does not happen again.
With regards to the cancellation of the policy, if you have submitted the request to cancel@oneplan.co.za, an auto-response would have been sent with a reference number to acknowledge receipt of the request and advise on the TAT for a consultant to contact you and assist further. We will also follow up with the relevant department to advise on the request.
We once again apologise for the inconvenience experienced.
Kind regards,
Oneplan.
I called and spoke to Mapula
I called and spoke to Mapula. She answered all my questions regarding funding for my pets. She is very professional and friendly. Thank you for making the effort and going the extra mile.
Much Appreciated.
Zelda Redelinghuys
10 december 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Zelda,
Thank you for sharing your experience with us. We’re delighted to hear that Mapula assisted you in such a professional and friendly manner and ensured all your funding questions were answered clearly. Your acknowledgement of her effort and willingness to go the extra mile is greatly appreciated, and we’ll be sure to pass along your recognition to her.
Kind regards,
Oneplan.
Antwoord van Oneplan Insurance
Hi Debbie,
Thank you for your feedback. We’re glad to hear that our speedy service left a great impression. Your support means a lot to us.
Kind regards,
Oneplan.
Thank you Mapula Khakhathiba
Thank you Mapula Khakhathiba! Your assistance was quick and effortless
1 december 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Valour,
Thank you for your kind words! We’re pleased to hear that Mapula provided quick and effortless assistance. We’ll be sure to share your appreciation with her.
Kind regards,
Oneplan.
The young lady was professional and…
The young lady,Mapula K was professional and very polite.
She answered all my questions about the Policy in a very friendly manner.Also corrected my issues and my Policy is safe
18 november 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Judith,
Thank you for sharing your experience. We’re pleased to hear that Mapula provided professional, polite, and friendly assistance, answering all your questions and helping to correct the issues on your policy. We’ll be sure to pass along your appreciation to her.
Kind regards,
Oneplan.
Cancelling Jesse's pet insurance policy after her sudden passing
I lost my precious Jesse this week (12 November) and it was the most heartbreaking thing having to cancel her pet insurance because that made it feel so "final". Definitely wasn't ready to let my baby go.💔😔
But Mbali Vilakazi did a great job in helping me cancel Jesse's policy without hassle. It wasn't easy for me but thank you, Mbali, for making the process a little easier.⭐️🐾
15 november 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Leandri,
We are truly sorry for your heartbreaking loss. Saying goodbye to Jesse must have been incredibly difficult, and we understand how final and emotional the cancellation of her policy may have felt. Thank you for trusting us during such a painful moment.
We’re grateful to hear that Mbali was able to support you with care and sensitivity. We’ll make sure she knows how much her assistance meant to you during this difficult week.
Please accept our deepest condolences as you navigate this loss. Jesse will always be part of your family’s story, and we honour the love you shared.
Kind regards,
Oneplan.
Unauthorised Material Changes and Lack of Feeback
I contacted you guys on the 9th of October requesting a quote for my other baby Xena. Initially spoke to Tashreeq who advised that Xena needs to be added to my plan which I challenged as this is a material change... I then called and spoke to Teboho Moteane who also insisted that that was your process, repeatedly on the call I said I am not adding her as yet but would like a quote. After back and forth I requested a supervisor who then confirmed that only a quote is submitted to underwriting (Tiyane) and this was after I saw that Xena had been added to my plan) and was advised that would be rectified and I will get a call back from Tiyane to confirm premium. Now it is close to a month since I requested the quote and NO ONE HAS COME BACK TO ME WITH FEEDBACK, instead I see Xena has been removed.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Dear Mary-Anne,
Thank you for taking the time to bring this matter to our attention.
We are truly sorry for the circumstances that led to your correspondence and sincerely apologise for any inconvenience this has caused. We deeply value your feedback, as it helps us identify areas for improvement and strengthen the quality of service we provide to our clients.
We have received your complaint and have noted that you have also submitted a formal complaint regarding the matter. This matter will be fully addressed by our Complaints department in line with our internal complaints resolution policy.
We are genuinely sorry for the inconvenience you experienced and look forward to resolving the matter.
Kind regards,
Oneplan.
Tshepo Mabaso - 5 STARS
I signed up with Tshepo Mabaso he was an absolute pleasure! Lovely to deal with and so professional I am not good with technology and he made it all so simple 5 STARS from me thank you Tshepo it was easy and a very pleasant experience getting my puppy Charlie insured and secured (fist bump)!!
30 oktober 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Adrian,
Thank you for your wonderful feedback. We’re thrilled to hear that Tshepo made the sign-up process so simple and enjoyable, especially as you insured your puppy Charlie. His professionalism and friendly approach truly shine through in experiences like yours. We’ll be sure to share your kind words with him, a well-deserved 5 stars!
Kind regards,
Oneplan.
Teboho Moteane from OnePlan was such a help!
I just want to express my sincere gratitude to Teboho Moteane from OnePlan for the outstanding service I received. He went above and beyond to assist me with my medical aid and made sure I understood everything clearly. It’s rare to come across someone who genuinely cares about helping people — thank you so much, Teboho!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Mikayla,
Thank you for your heartfelt feedback! We’re so pleased to hear that Teboho went above and beyond to assist you and ensured everything was clearly explained. His dedication to genuine, caring service truly reflects the Oneplan standard. We’ll be sure to share your appreciation with him.
Kind regards,
Oneplan.
Debora Ilunga of One Med is a Star
Debora Ilunga at One Med was a star in responding quickly, efficiently and compassionately when I needed One Med most
14 oktober 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi David,
Thank you for your thoughtful feedback! We’re so glad to hear that Debora provided you with prompt, efficient, and compassionate assistance when you needed it most. We’ll be sure to share your kind words with her.
Kind regards,
Oneplan.
One plan
One plan, for pets, is the most sensible way to go, they are always helpful and friendly, they are full of sympathy. Funds are loaded within a few minutes I Will most definitely recommend one plan for pets
14 oktober 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Madeleen,
We’re grateful for your feedback and for sharing your service experience with us.
Your 5-star rating reflects the hard work of our team, and we look forward to keeping your trust for many years ahead. Thank you for choosing Oneplan as your preferred insurer.
Kind regards,
Oneplan.
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