Was having major broadband issues. Sky advised me to upgrade to full fibre. Had to wait 5 weeks for an appointment.Engineer came and upgraded everything however after he left problems still persisted.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Engineer called before arrival and he identified himself as the person who was going to carry out connecting my property to the system. He surveyed the layout here as regards existing equi... Toon meer
After an initial problem with our installation on moving in day, the second engineer called John attended our property on 05 Nov to help us get online. What a breath of fresh air! Nothing was to much... Toon meer
The engineer arrived punctual and was very presentable, friendly and professional. He was very informative. The job of installing full fibre was carried out with the minimum of fuss and he remained ne... Toon meer
Bedrijfsgegevens
- Telefoon- en internetdienst
- ook in
- Internetaanbieder
- Internetprovider
- Telecom-installateur
- Telefoonmaatschappij
Geschreven door het bedrijf
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contactgegevens
Verenigd Koninkrijk
- www.openreach.co.uk
4,6
Uitstekend
436K reviews
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The engineer telephoned to offer an…Excellent service.
The engineer telephoned to offer an earlier appointment which suited us, he was polite,friendly and knowledgeable. The installation was completed promptly to my satisfaction.
5 november 2026
Quick installation really easy to set up
5 november 2026
Your engineering team where brilliant…
Your engineering team where brilliant led by Darrell McVitty! Clean tidy and very friendly service! As for your online services you've a long way to go very disappointing!
5 november 2026
Installation carried out efficiently…
Installation carried out efficiently and with limited disruption.
3 november 2026
Mark the sky technician was polite very…
Mark the sky technician was polite very helpful and the installation went very smoothly, I was very impressed by all the work done inside and outside.
5 november 2026
Laura was fantastic and so polite
Laura was fantastic and so polite, she explained the process about the work, she made sure I was happy with the installation and location.
She also had shown great patience when setting up my SKY Glass, a few hurdles later and it worked perfectly.
She was also the first (female) engineer I’ve seen in this line of work, whilst I hold no prejudgment regarding gender, she absolutely highlighted how amazing females are in this line of work, and for that she should be recognised for her great service.
5 november 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great engineer.. Terrible Sky service
This was nothing to do with the engineer, he was fantastic.
How ever I was expecting a new box which I had ordered over a month ago. But all I got was the upgrade onto an old Shy box which was and still isn't working.
This whole process has been a nightmare and I still won't have my new box until next week.
THE MAN THAT INSTALLED THE EQUIPMENT WAS AMAZING, this is nothing to do with him.
5 november 2026
Antwoord van Openreach
Hi there,
Thank you for contacting us via Trustpilot. I'm sorry to hear that the overall process has been such a frustrating experience and that the equipment you were expecting had not arrived as planned. I understand how disappointing this must be, particularly after waiting over a month and still being left with equipment that is not working as expected. I'm pleased to hear that the engineer provided fantastic service and that the installation itself was a positive part of your experience. As the issue relates to the equipment and upgrade provided, I recommend contacting your service provider, who will be able to review this further and provide an update on the replacement equipment. I'm sorry for the inconvenience and disappointment caused. ^Amit
Chloe the engineer provided an outstanding customer experience
Chloe the installstion engineer was excellent. Explaining everything that was going to happen clearly to meet my needs. She was respectful & hardworking. When the work was completed she checked everything was working & put everything back in the right places. Providing an outstanding customer experience
5 november 2026
Lovely engineer polite friendly so nice
5 november 2026
An efficient and swift installation process
The installer arrived on time. He was friendly and fully explained the process. He encountered some difficulties with installing the cable underground and advised me, but he overcame this and was able to complete the work. He worked speedily and left no mess, very good workmanship. I was very pleased with the outcome.
5 november 2026
The person carrying out the work was…sky Engineer
The person carrying out the work was extreme efficient and very pleasant
5 november 2026
very helpful engineer
5 november 2026
Very polite &told us what he was doing
Very polite &told us what he was doing! Generally a good experience 👍
5 november 2026
Mark
Mark, from Quinn, couldn't have been more helpful. He explained everything and found our best options. Also very clean worker!
2 november 2026
Forced to change to BT to keep landline…
Forced to change to BT to keep landline - after an hour on the phone because my desktop won‘t connect to BT router (having worked perfectly yesterday with old router) told it’s my computer and I have to take it to a computer shop🤷♂️- utterly diabolical bullies forcing me to change isp to keep landline and botching the installation so I have no internet forthright foreseeable future - avoid BT like the plague.
5 november 2026
Antwoord van Openreach
Hi there,
Thank you for contacting us via Trustpilot. I'm sorry to hear about your experience. I can understand how frustrating and disappointing this must have been, especially when you expected your service to be up and running after the switch and then found yourself unable to get connected. This is not the level of service we aim to provide. Regarding the connection issue, I'd recommend contacting your service provider directly. As they manage your service, equipment and fault, they will be best placed to investigate what happened and help get your service up and running. Please accept my sincere apologies for the inconvenience caused. ^Rumela
Josh who fitted the equipment was very…
Josh who fitted the equipment was very nice . Explained what was what where he would be drilling. There was no mess. Very satisfied.
5 november 2026
Am Excellent piece of work
The installer was prompt, efficient and very courteous. She explained what she was looking to do. We agreed where and she did a clean job. even went a above and beyond clearing old cabling from the front and side.
5 november 2026
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