Having previously experienced deeply unpleasant debt collection companies, Opos is a breath of fresh air. These are real human beings who understand and care, and actually help you to resolve issues.... Toon meer
Bedrijf heeft geantwoord
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Excellent customer service! Liam and the staff were very helpful, friendly, and supportive. They took the time to help me and made sure everything was taken care of. I really appreciate their kindnes... Toon meer
Bedrijf heeft geantwoord
I spoke to a lady named Halina, she was very professional, polite , and helpful. When you’re experiencing financial difficulties and have no way to resolve the situation, if you speak to a person that... Toon meer
Bedrijf heeft geantwoord
DO NOT BE FOOLED BY THESE CROOKS! Like the title says, this company is chasing me for a few hundred pound debt which is over 20 years old. The debt was called a loss by the company I borrowed off a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Contactgegevens
Meadowbank Street 15, G82 1JR, Dumbarton, Verenigd Koninkrijk
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Uitstekend
2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Connor was incredibly helpful and…
Connor was incredibly helpful and courteous throughout. He took the time to gather my information and assured me he would investigate the payment details and follow up with me.
Mr Battiste
3 september 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your kind words. We’re delighted to hear that Connor was able to assist you and provided such helpful and courteous service. We appreciate you taking the time to share your experience and will be sure to pass your feedback on to Connor. We hope to have the opportunity to assist you again in the future.
I had Keiran deal with me
I had Keiran deal with me. Excellent service. Very professional & understanding. Really good at his job. Great advice & aftercare help.
2 september 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your fantastic feedback! We’re delighted to hear that Kieran provided you with such professional, understanding and helpful service. It’s wonderful to know that his advice and aftercare support made a positive difference. We’ll be sure to pass your kind words on to Kieran — he’ll be very pleased to hear them. Thank you again for taking the time to share your experience!
recently have been getting phone calls…
recently have been getting phone calls and texts from this company never heard of them before, and def never had any kind of account with them before, keep blocking there number but keep phoning and texting my on different landlines and even mobile numbers. never received any information from them in post of email what is about. i know have no debts in default at moment. so god knows what kind of scam there running. scared for people who might fall for this and lose money to them. have kept screen shot of latest text. never will answer them as all it feels like is a scam , even my phone says is possible scame
2 september 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to share your concerns. We’re sorry to hear about the experience you’ve had with the calls and messages you’ve received.
We take concerns regarding communications very seriously and would like the opportunity to look into this for you. Please contact us directly with the relevant details, including a screenshot of the message you received, so that we can investigate and clarify the situation.
We understand your concerns and appreciate you bringing this to our attention. We’re committed to ensuring that our communications are clear, appropriate, and handled professionally.
They are very helpful and…
They are very helpful and understandable.
1 september 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your kind words! We’re delighted to hear that you found our team helpful and understanding. Your feedback is greatly appreciated.
Customer service were helpful
Customer service were helpful, clear and efficient.
1 september 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your positive feedback! We’re pleased to hear that you found our customer service team helpful, clear and efficient. It’s great to know we were able to make the process straightforward for you, and we’ll be sure to share your kind words with the team.
Brutal
They don't provide proof of the claim the staff are a joke
1 september 2026
Review zonder uitnodiging
Antwoord van Opos Limited
We’re sorry to hear that you’ve been left feeling this way. We understand how frustrating it can be if you feel you haven’t been provided with the information or proof you’ve requested.
We take your concerns seriously and would like the opportunity to look into what has happened and clarify the information provided to you. Please contact us directly with further details so we can investigate this and address your concerns appropriately.
Thank you for bringing this to our attention.
Very friendly & easy to deal with
Very friendly & easy to deal with
28 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your lovely feedback! We’re delighted to hear that you found our agent friendly and easy to deal with. We’ll be sure to pass your kind comments on to the team — it’s great to know you had such a positive experience.
The lady I had just spoken to was so…
The lady I had just spoken to was so understanding and very very helpful she explained in detail of my circumstances also questions that I asked she has given me advise and sent me links if anything was to change with my circumstances it was so nice taking to her also sympathy really nice lady I don't know her name but she has a happy voice with good spirit I am a very happy customer
Thank you Miss Lady 28
28 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your wonderful feedback! We’re really pleased to hear that our agent was understanding, helpful and took the time to explain everything clearly. It’s lovely to hear that you felt listened to and supported throughout the conversation. We’ll be sure to share your kind words with the team. Thank you for taking the time to leave such a lovely review!
Was really nice gay and he was very…
Was really nice gay and he was very understanding thank you
27 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your lovely feedback! We’re really pleased to hear that the agent you spoke with was friendly and understanding, and that they were able to help. We really appreciate you taking the time to leave us a review.
Donna was an absolute angel she gave me…
Donna was an absolute angel she gave me all the information I needed and more. She’s a credit to the company thanks for your advice and support ☺️
25 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your wonderful feedback. We’re delighted to hear that Donna provided you with all the information, advice, and support you needed. We’ll be sure to pass your kind words on to her — she’ll be thrilled to know that her help made such a positive difference. Donna is certainly a valued member of our team, and we truly appreciate you taking the time to share your experience
Shocking level of dishonesty
Shocking level of dishonesty, and then they put you on hold and cut you off, when you call back to complain they just fob you off. Disgusting behaviour
25 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
We’re very sorry to hear about your experience. We understand how frustrating and upsetting it must have been to feel that your concerns were not being listened to, particularly after being placed on hold and then disconnected.
This is not the level of service we expect to provide, and we take feedback of this nature seriously. We would appreciate the opportunity to look into what happened and address your concerns properly. Please contact us directly with further details of your experience so that we can investigate this for you.
Thank you for bringing this to our attention, and we apologise for the frustration and inconvenience caused.
The Lady Mellisa was very helpfull and…
The Lady Mellisa was very helpfull and Understanding helped with the Issue.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your kind review. We’re delighted to hear that Melissa was helpful and understanding, and that she was able to assist you with your issue. We truly appreciate your feedback.
Outstanding help from two agents
Outstanding help from two agents, wanted to settle dad's electric, etc. Only disappointing thing is it taking TEN BUSINESS DAYS to reply back. I'm using email, not pigeon post. Ten days is a bit ridiculous to reply, especially as I wanted to pay this bill - someone please expedite and let me know when I can pay the balance?
21 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that the two agents who assisted you provided outstanding support while you were trying to settle your dad’s electricity account.
We’re sorry, however, for the frustration caused by the delay in receiving a response. We completely understand how disappointing it is to wait up to ten business days, particularly when you’re trying to make a payment and settle the balance. This is certainly not the level of service we aim to provide.
We appreciate your patience and your feedback regarding the response times. We hope the matter can be resolved promptly and that you’re able to make the payment without any further delay.
Antwoord van Opos Limited
Thank you for your review.
Jillian was really helpful and…
Jillian was really helpful and understood my circumstances, finished the call feeling less pressured and really appreciated for her support and time. Thank you.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your lovely feedback. We’re so pleased to hear that Jillian was able to understand your circumstances and provide the support and reassurance you needed. It’s wonderful to know that you finished the call feeling less pressured and well supported. We’ll be sure to pass your kind words on to Jillian. Thank you again for taking the time to share your experience!
Amazing customer service
Gillian was absolutely lovely when I had a complaint about another agent. Their professionalism and understanding was very reassuring and the information given was clear and concise. They are a shining light on how good customer service should be done
12 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that Gillian was able to assist you with professionalism, understanding, and clear communication. We’ll be sure to pass your lovely comments on to Gillian — it’s wonderful to know that their support made such a positive difference. Thank you again for taking the time to share your experience!
Christopher was absolutely lovely
Christopher was absolutely lovely. He was kind empathetic and willing to listen. I will deal and interact with him anytime. Keep on the good work.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your wonderful feedback. We’re delighted to hear that Christopher was kind, empathetic and took the time to listen and support you. It’s lovely to know that he made your experience a positive one. We’ll be sure to pass your kind words on to Christopher, who will no doubt be very pleased to hear them. Thank you again
Connor was very supportive and non…
Connor was very supportive and non judgemental, kind and efficient. It made the call pleasant and we reached a quick conclusion and arrangement. He is an asset to your team, thank you EW
12 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your kind feedback. We’re delighted to hear that Connor was supportive, kind and non-judgemental, and that he was able to make your call a pleasant and efficient experience. We’ll be sure to pass your lovely comments on to Connor — we’re sure he’ll be very pleased to know how much you appreciated his support. Thank you again for taking the time to share your experience.
My experience was ok did find it abit…
My experience was ok did find it abit stressful but managed to get it sorted out and the help from the advisor was good
11 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the experience a little stressful, but we’re pleased to know that everything was resolved and that our advisor was able to provide helpful support. We really appreciate your comments and will continue working to make the experience as smooth and straightforward as possibl
Spoke with Christopher very polite and…
Spoke with Christopher very polite and extremely helpfull as EDF the cowboy company had instructed opus to debt recover even tho a dispute has been going on since January and energy ombudsman involved.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that you found Christopher polite, helpful, and professional during your conversation. We understand that these situations can be concerning, and we’re glad Christopher was able to listen to your circumstances and assist you appropriately.
We’ll be sure to pass your kind feedback on to Christopher.
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