Having previously experienced deeply unpleasant debt collection companies, Opos is a breath of fresh air. These are real human beings who understand and care, and actually help you to resolve issues.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service! Liam and the staff were very helpful, friendly, and supportive. They took the time to help me and made sure everything was taken care of. I really appreciate their kindnes... Toon meer
Bedrijf heeft geantwoord
I spoke to a lady named Halina, she was very professional, polite , and helpful. When you’re experiencing financial difficulties and have no way to resolve the situation, if you speak to a person that... Toon meer
Bedrijf heeft geantwoord
DO NOT BE FOOLED BY THESE CROOKS! Like the title says, this company is chasing me for a few hundred pound debt which is over 20 years old. The debt was called a loss by the company I borrowed off a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Contactgegevens
Meadowbank Street 15, G82 1JR, Dumbarton, Verenigd Koninkrijk
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delt with Christopher who listened…
Delt with Christopher who listened showed emperthy and was very understanding of my issues
10 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your kind feedback! We’re pleased to hear that Christopher listened carefully, showed empathy, and took the time to understand your concerns. We’ll be sure to pass your lovely feedback on to him. Thank you for taking the time to share your experience with us.
Christopher was very helpful and clear…
Christopher was very helpful and clear when speaking.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your kind feedback! We’re delighted to hear that Christopher was helpful and communicated clearly throughout your conversation. We’ll be sure to pass your lovely comments on to him. We really appreciate you taking the time to share your experience.
How are these fake 5* reviews allowed…
How are these fake 5* reviews allowed on this platform? It must be illegal what they are doing and creating fake reviews in a bid to make themselves look good.
They obtain your personal data through illegal methods, harass you with text messages and calls and think it’s okay. You tell them to stop and they don’t.
They will never get conversation out of me let alone a penny of my money. Their scare tactics don’t work and they’re more scammers than a legitimate business. I hope they get shut down. If I receive one more call or message I will be filing a case and reporting them to the FCA for harassment. Blocking them does nothing as they contact you from a new number. Absolute parasites.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience has left you feeling frustrated.
We take all feedback seriously, particularly concerns regarding communications, customer data and the authenticity of reviews. We would like to reassure you that we take our responsibilities in these areas seriously and have processes in place to ensure our communications and review practices are handled appropriately.
As we cannot discuss individual circumstances or personal information publicly, we would encourage you to contact our team directly so that we can review the specific concerns you have raised and address them appropriately.
Reporting to FCA
Out of the blue have started receiving emails, texts and calls from OPOS Limited.
It starts off with an email asking if it is you, and encouraging whomever received the email to get in touch with them (if they have any useful information) and help them find you, if it wasn't you. I'm sure this is a breach of GDPR etc?
So texts, offers of discounts, emails, phone calls but they never actually say what it is for or give you an amount. If you look at their responses to reviews, they talk a lot about protecting customer data and confidentiality, yet in their first contact are quite happy to ask for other people to get in touch with your contact information!
What is concerning is that they are obviously chasing something which is ancient and/or disputed and has been statute barred for years. The fact they are buying packages of alleged debts and customer data, for fractions of a penny in the pound, and start the process of harassment despite having no permission from you to process your data or give you the information you need to deal with it quickly suggests it is just an attempt to scare people into paying.
Unless OPOS removes my data and ceases all contact I'll be reporting them to the FCA.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience has left you feeling frustrated and concerned.
We take matters relating to customer data, privacy, and communications very seriously and have processes in place to ensure these are handled appropriately. We would welcome the opportunity to review the specific circumstances you have raised and address any concerns directly.
As we cannot discuss individual accounts or personal information publicly, please contact our team directly so that we can look into this for you and provide an appropriate response.
Thank you for bringing your concerns to our attention.
He was really good and very professional
He was really good and very professional
10 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your kind feedback! We’re pleased to hear that you found our team member professional and helpful. We really appreciate you taking the time to share your positive experience with us.
I spoke to a lady by the name of…
I spoke to a lady by the name of Jennifer, she was extremely helpful and very understanding, very good experience
Thank you
7 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your lovely feedback! We’re delighted to hear that Jennifer was extremely helpful and understanding, and that you had such a positive experience. We’ll be sure to pass your kind comments on to Jennifer. Thank you for taking the time to share your experience with u
Owing payment
I spoke to Christopher today about a missed payment due to circumstances beyond my control.
He was extremely understanding, and the matter was resolved vey efficiently.
Keep it up Christopher, you’re a credit to the company.
Kind regards, Julie.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your kind words, Julie. We’re delighted to hear that Christopher was understanding and handled your situation efficiently. We’ll be sure to pass on your lovely feedback to him — it’s wonderful to know that he made a positive difference and represented the company so well.
Thank you for taking the time to share your experience.
Christopher was very friendly and…
Christopher was very friendly and resolved my issue promptly. The phone call was quick and I'm happy with the outcome.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your kind feedback! We’re delighted to hear that Christopher was friendly and able to resolve your issue promptly. It’s great to know you were happy with the outcome and the efficiency of the call. We really appreciate you taking the time to share your experience.
I spoke to Christopher today about a…
I spoke to Christopher today about a payment which I didn't owe , he was very helpful &the payment was disregarded and resolved quickly.thankyou.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to leave such a kind review. We're delighted to hear that Christopher was able to help resolve the payment issue quickly and efficiently. We'll be sure to pass on your feedback to him. We really appreciate your comments.
Very helpful
I spoke to Hugh today and he helped me resolve the issues I had making everything clear and was apologetic about the confusion
3 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to share your feedback. We're pleased to hear that Hugh was able to resolve your concerns, explain everything clearly, and provide the support you needed. We'll be sure to pass your kind comments on to him. We appreciate your review.
Brandon was excellent handing my…
Brandon was excellent handing my enquire , full understood my needs and were able to resolve it within short period of time . Excellent work
3 augustus 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your wonderful feedback. We're delighted to hear that Brandon understood your needs and was able to resolve your enquiry quickly and efficiently. We'll be sure to share your kind words with him. We truly appreciate your support.
Chris was great very nice to speak to…
Chris was great very nice to speak to and dealt with me in a polite and genuine manner
24 juli 2026
Review zonder uitnodiging
Antwoord van Opos Limited
It’s wonderful to hear that you had such a positive experience speaking with Chris. We’ll make sure your feedback. Thank you for taking the time to leave us a review!
andrew was really good at explaining…
andrew was really good at explaining stuff to me and making sure i have enough each month to pay installments and very understanding and considerate i was very nervous at phoming them as missed a few payment but he put me at ease thank u andrew
23 juli 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to leave such lovely feedback. We’re so pleased to hear that Andrew was able to put you at ease and make you feel comfortable discussing your circumstances. It’s fantastic to hear that he took the time to explain everything clearly and was so understanding and considerate. We’ll be sure to pass your kind words on to Andrew. Thank you again for sharing your experience!
I had a brilliant interaction on the…
I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that they were contacting me about was in fact not mine & over 25 years old..but she said that in the course of looking she had found an outstanding debt for me totalling over 5 k BUT she said as it was very near to Christmas she would pay it off for me I still can't believe it...Thank you xx
11 december 2025
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you so much for your wonderful review! We’re delighted to hear about your positive experience with Yvonne. We’ll be sure to pass your kind words on to Yvonne, who will be thrilled to hear your feedback. Thank you again for taking the time to share your experience with us!
Spoke with someone called Chris
Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant.
It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be required to clear up the matter.
22 juli 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your review.
I am pleased to hear that Chris was very pleasant and was brilliant to deal with.
I am glad that he was able to give your clear instructions of what was needed to be done to help out.
I will be sure to pass over your kind words.
Antwoord van Opos Limited
Thank you for your review.
I am glad to hear that Andrew was able to help you.
I will be sure to pass on the kind words to him.
Use caution dealing with this company
I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if they tried to call me as I don’t answer calls from unsolicited numbers. A letter arrived last week claiming I owed £180.57 for a credit card I’ve never had, but offered a settlement figure of £27.14. This raised a massive red flag as I had NEVER received any communication from the creditor about this. There was no way I was going to log onto their website with the PIN provided, as I was still unsure if this was a scam, or if my identity had been stolen following a massive data breach last year. My best friend copilot wrote a legally worded document contesting the debt which I emailed to the opos complaints team. I received an auto response that I would only receive a reply if I’d included my full name, address and date of birth. This is quite clearly a case of harvesting data. I had not included any of this in my response as the information could have compromised my identity further. Instead, I quoted their reference numbers which provided all the information they needed to pull the case up. To be sure, this is not ignored, I also posted a hard copy, but only due to potential identity fraud rather than wrong person contacted. I have read many negative reviews across other review sites that mirror my experience, including attempts to recover debts that have passed the 6 year limit of time which is a flagrant breach of the law. I would recommend extreme caution dealing with this company.
20 juli 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for taking the time to share your experience. We are sorry to hear about the concerns you have raised and appreciate how receiving unexpected correspondence regarding an unfamiliar account could be unsettling.
We take matters relating to customer identity, data security, and regulatory compliance very seriously. Where there is any uncertainty about an account or concerns regarding potential identity fraud, we encourage customers to contact us so we can investigate the matter thoroughly. To protect personal information, we may need to request certain identifying details before discussing account-specific information. These requests are made solely to verify identity and safeguard personal data, in line with our security and data protection obligations.
We understand that you have submitted a complaint, and we are committed to reviewing the concerns you have raised. If additional information is required to progress the investigation, this will only be requested as part of our identity verification process.
We value all feedback, as it helps us review and improve our communications and customer experience. We hope to have the opportunity to resolve your concerns through our formal complaints process.
Muja ape experience ke mutabiq achi…
Muja ape experience ke mutabiq achi video bnao ga
16 juli 2026
Review zonder uitnodiging
Positive Experience with Jennifer and OPOS
Jennifer was a great support and made the next steps extremely clear.
16 juli 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your review.
I am very glad to hear that Jennifer was a great support for you and was able to make the next steps very clear for you.
I will be sure to pass on your kind words to Jennifer.
I would just like to thank Andrew who…
I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matter.
I thoroughly enjoyed my chat with Andrew, and would like to wish him well for the future. He is, without doubt, a true credit to himself and to your business.
16 juli 2026
Review zonder uitnodiging
Antwoord van Opos Limited
Thank you for your review.
I am very glad to hear that Andrew was able to assist you with your query and that he was very kind and understanding of your current circumstances.
I will be sure to pass on your kind words to Andrew.
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