Optically.co.nz Reviews 

They have made nothing but false promises on their websites, correspondences were ignored despite the promises on the website. Their website says it will be delivered within 10 working days in Auckland, Wellington and Christchurch or an additional 3 days outside of these areas.
Their website also guaranteed AU tracking number within 3 days.
When I placed the order, I specifically stated that I was travelling in 2 weeks and needed the glasses. I had no acknowledgement for 3 days and chased them up. 5 days from the order date I was given an order tracking to see check on the progress of the glasses. It was "processing". I knew I could not wait any longer due to travel time - note that this is for work travel and I needed my glasses for presenting as I broke one pair.
10 days after the original order date, after multiple messages I was told that there was a need to wait another 7-8 days as it was multifocal. I asked to cancel the order as I could not wait. On the same day I was given an AU Post tracking number and told that it was despatched and if I was not happy when it arrived I could get a refund. Note that I live in New Zealand and not Australia. The Australia Post only shows it being picked up in Australia and nothing else. There was no destination either.
So please DO NOT PURCHASE FROM THEM. I should have read reviews about them before purchasing.
It has been over 3 weeks since I placed the order. The items is no where to be found, there is no New Zealand tracking number. It does not say where the parcel is going. I paid for designer glasses so I can't basically just purchase another pair of glasses whilst I wait to return these. I am reporting them to the Consumers Guarantee both in Australia and New Zealand

First time ever I used re-glazing services since living in New Zealand. I received great service. Yes, it took approximately 2 months, since posting it till receiving it, but it is for fraction of price as if it was done with local glasses shop such as Specsavers. In essence most of them are not even interested in re-glazing and every time you are forced to buy new frames. The email communication was efficient, I received replies within few hours each time I interacted with company rep.

One of the worst experiences I've ever encountered. Months to receive, they lost the package, they got the prescription wrong, non-existent customer service...it goes on and on. You'll most likely regret it.

Went through the order process then they contacted me saying I needed an upgrade due to my prescription which I agreed to (more money) then they came back again asking for more money and I refused so they sent me glasses with the wrong prescription in one lens! Do not recommend

I had lenses put in existing frames and they were perfect on return.

The largest issues is the company looks Kiwi but they ship everything to Aussie, so time-frames are waaaay off. My frames took 6 weeks, not what was advertised. They should be honest on the website.

Regardless, for about $100 I have a good set of prescription sunglasses and they are far more expensive in NZ so it was worth the wait.

Shout out to Eva, she is a star. She assisted me and was patient and helpful. I know people emailing for updates and worrying about their order is frustrating. She handled it very well.

Do not buy from this company unless you are happy to give your money away with no guarantee of a product that will last. Bought frames from them which broke after 9 months , took out of case and fell apart in my hands. Company said no warranty as per website from receipt of delivery it’s no longer their issue . They don’t care about consumer guarantees act , they don’t care about their customers. Only solution offer was a different frame or nose piece at my own expense including paying for my own shipping . This company sells defective products and does not care one ounce about the customer. Buyer beware For those who see the canned reply from the company below please be aware I have sent multiple emails , photos & requests for a resolution , all I have been offered is a replacement nose bridge at my own cost & I have to pay postage, what’s worse is they offered that and don’t even know if they have one in stock . Honestly simply have zero care for their customers,

Placed order and paid - order was broken during manufacturing, requested refund and was confirmed. Two months later no refund, multiple emails to and from Optically - genuinely believe they are a NZ based SCAM company

Waiting a month and a half. They sent a tracking number which shows no traction. Have been asking what's happening and keep getting empty promises that it's on it way and will be delivered end of each week. Wish I had read the reviews first as this service is appalling. Have asked for a refund and get told to wait 2-3 days for them to check status of my glasses. Which they have been checking for the past 3 weeks of me asking so doubt there is something new to tell.
Don't use this company unless you are happy to give your money away for free.

Avoid !!
this is not a good company. I have been scammed. I paid over $140 for new glasses and nothing has arrived. they contacted me on the 6th August after my previous review and promised to get it sorted and refunded me the postage cost. But since then nothing. I will be contacting my bank to see if i can get the money reversed.

At this point in time it has been a month and no email updates or contact about my order. Email to 'customer service' bounced back as an invalid email. Contact number is a random whatsapp account - emailed today with a request for a full refund but little to no hope of that arriving.

I initially wrote a pretty scathing review after getting what seemed like a cookie-cutter response when my glasses didn't ship (damaged at the lab, no more in stock). I came on this site looking to see if the site was a scam and saw people were having my exact experience. Same responses, same excuses. I didn't hold high hopes for getting my refund (other peoples reviews said they were still waiting for their refunds).

I say all this to give context to the partial retraction of my initial review.

To Optically's credit, they did get back to me and I did receive my refund. Their service still leaves a lot to be desired. Their customer service is pretty patchy and the 72 hour guarantee doesn't appear to mean anything.

Some friendly advice for Optically (as I know their staff are reading this) would be that using robot voiced out of hours responses (especially at times that are within their advertised business hours?) and using whatsapp as a means of communication gives off a very "scammy" vibe.

I do appreciate that Optically made the effort to resolve my issues and if they improve their service I would probably try them again in the future.

I used the Optically reglaze service for some frames purchased overseas.
The glasses were excellent when received back from Optically. They took ages but the finished product is very good.
Optically NZ were responsive to emails asking for ETA updates but need to probably set more realistic expectations for how long the service might take. This might avoid some of the negativity in other reviews. The website indicates reglazing 10-12 working days from receipt of frames. My frames were received by Optically NZ on 26 April and the finished glasses were received back today 25 June. Their confirmation email indicated it would take 14-28 business days from when they received them. It was therefore closer to 42 days. I was not in a hurry fortunately. Next time I would like to try the new frames as they appear to have a good selection and much cheaper than retail stores in NZ.

Absolute fraudulent company and should be wiped off the internet. Had the exact same dealings as another person where Optically claimed the frames “broke” in the lab, they were the “last ones” and I should chose another frame. Hideous.
The “online chat” goes directly to a WhatsApp cellphone number..

This is a fraudulent company. After Optically failed to process my order I requested a refund and, despite numerous correspondences over months via email in which they promise to complete the refund, my refund never materialised.

Optically were very helpful in answered questions and in providing costs for my prescription which requires special lenses. The shipment to New Zealand was in a reasonable time. And the glasses matched the description.

I ordered glasses and heard nothing for weeks, then got no response and finally after asking for a refund was told the frames i ordered were broken, I picked new frames out, then was told they were broken too. So I picked new frames. Then I was asked for another 45 dollars as my prescription was so hard. It wasn't. When they finally arrived the prescription was wrong and I cant use them. never again. I cant read with them at all and the prescription I entered was correct , it worked perfectly on my previous glasses

Quality glasses at great prices, customer service people are very helpful. Will be ordering again.

Wonderful range of glasses to choose from. Have bought many pairs previously and have now just re ordered more with an updated prescription.

Horrible service, horrible support.

This claims to be a local company, it is not. I'm a month into this experience, and I'm not even sure where the glasses I sent to reglaze are, they have been "in transit to Sydney" for three weeks.

Customer support seems to be there to delay and placate. Excuse after excuse, each contradicting the last. Responses come days late, no tracking, no updates unless I chase and then they are vague and ignore my questions, adding a diiferent excuse each time.

Shockingly bad experience, and I am left wondering when (or if) I will ever get my glasses back. Avoid at all costs, use literally any other reglazing service there is.

Communication was good. Cost was reasonable and competitive, My Glasses were unusual with larger frames which took longer than expected, However Mike kept me informed, I would recommend this company and use them again.