Optima Health Reviews 

I'd give no stars if I could.
I've dated the experience 08/10/26 but it's been dragging on since June/July.
Had to attend health screening appointment 3 times in the last 5 months and need a further appointment with a specialist Dr.
Been waiting for a call back since beginning of September, chased up several times and they have no capacity to offer me an appointment which has stalled my recruitment process.
I asked for this to be escalated to a manager for a call back but again nothing.
Overall a miserable experience dealing with this company.

This American owned company (from what I have gathered) which calls itself an Occupational Health company in the UK is an abomination in my opinion.

The staff will harass you on a daily basis by calling from withheld numbers at random times of the day (Mon-Fri) like scammers and don’t say where they are from on the call screening like they’ve got something to hide! This even happened on the week that my Dad died!

During a telephone assessment the nurse did tests that nobody asked for just to drag out an appointment in an area that they had no specialist knowledge of and if you complain to the customer experience email as I did they will send a report that could have been generated using A.I. and don’t deal with complaint appeals within the timeframe they set.

I wonder whether the person being complained about is the one that deals with the complaints as the report I received is biased and a bore to read and it repeats itself like a only a machine would and nobody from Optima Health put their name to it or even signed the report.

Customer Experience will delay the appeal and the appointments team will continue to try to book a follow up appointment on a daily basis on the very thing you are complaining about unless them doing so is paused!

Avoid this company like the plague. They don’t care about you - you are just a number. It’s like dealing with the devil.

All in my opinion and in my experience but the sheer number of Trust Pilot detractors (those that are not from HR departments or friends) at this time of writing tells you all you need to know.

I recently had a coaching session with Sadia Ahmad and had a really positive experience. Sadia was amazing throughout. She was patient, approachable and took the time to explain everything clearly in a way that was easy to understand. I felt comfortable asking questions and never felt rushed. I came away from the session feeling much more confident and supported. Thank you, Sadia, for being so helpful and for making the experience such a positive one.

Poor service, do not read or ask about employee medical history, make false reports

I just want to take a moment to express my gratitude for Optima and their Employee support programme. I was very nervous when I received my call but I spoke with the most wonderful caring considerate person on the phone called Michael. He went through every step with me and assured me that Optima had my best interest. It was a very easy experience and based on some of the other reviews I have read on here I believe that I was the lucky one to get Michael and receive such kind heartfelt service. Michael you did yourself and your managers proud and you are an asset to your company. Thank you for your service. Huge pat on the back and please pass my regards on to his manager.

Michelle

they say they will investigate matters.. they don't. Not even an apology or acknowledgement. Basically just yeah we read through all your medical history without stating that we would and because of that screw you

Poor poor service currently going through my police met recruitment everything has passed apart from a mild dip in hearing , which I got told on the day it’s a pass still is above threshold , to which I got asked to see doctor who also said there fine and healthy and had another test with spec savers and said it’s only mild and is no concern at all , it’s been 8 weeks , and keep saying back log !!! You get no reply to emails , no number to call , it’s so so frustrating !!!. If there is that much of a back log you clearly need more staff as waiting 2 months is silly . Every other bit of my medical is passed and police recruitment said there literally waiting to send my my vetting .

I had a very disappointing experience. I felt that the team was not adequately knowledgeable about the assessment process and did not make an effort to properly address my concerns or seek clarification when questions arose.

During my eye test, I was told that I required glasses. However, I later attended Boots Opticians for a further assessment and was informed that my vision was perfectly fine and that I do not require glasses.

This has left me concerned about the accuracy and quality of the original assessment. I also found the person who saw me to be extremely rude and unwilling to engage in a conversation or properly discuss my concerns. Overall, I felt dismissed and did not receive the level of professionalism or care I would expect.

I contacted Optima Health yesterday and unfortunately found the experience very disappointing and unhelpful.
I was contacting them because I needed support and guidance regarding my occupational health situation, but I came away from the conversation feeling that very little effort was made to understand my circumstances or help me find a way forward.
When someone contacts an occupational health service, particularly when they are already dealing with an injury and uncertainty about work, I would expect clear information, empathy and practical guidance. Unfortunately, that wasn't my experience.
I left the call feeling frustrated rather than supported, and I think the standard of communication and assistance could have been much better.

Sent in a subject access request in may and still not heard back from them

Shame I cannot give you zero stars!! Gabriella had NO empathy and was literally completing a tick box exercise! Try talking to me rather than at me!! The assessment and decision was made in less than 15 minutes, shocking!!! INADEQUATE support from start to end!! I MOST definately DO NOT recommend their support or lack of, this will be fedback to my employer and I will be making an official complaint!!!!

Absolutely hideous job, started working and was never given any training, when I didn’t know how to do something, I would ask managers and then they would write me up a meeting with them saying that I should just know. Only reason I know anything about my job is because I’ve figured it out for myself! Management are awful, over work you for minimum wage. Management very unprofessional, saying things out of pocket and making you feel uncomfortable. Intimidation they love to use on you here, they will bully you!
Also say goodbye to annual leave because they will take it away when it’s already been approved last minute because they need you in! Awful working environment, offices grim and don’t think have been cleaned since 1973. Often no hand soap or loo roll, and say goodbye to tea and coffee! No staffroom. Incredibly understaffed no wonder! So will work you like a dog with no consideration having you do a thousand things at once! Be prepared to be micromanaged and treated like a child, constantly analysing everything you do and why you did it! Expect you to answer 50 emails a day whilst running a clinic, booking appointments, answering the phone that will never stop , running to grab bloods and vacs, having employees come in all day and a hundred other things! Also be prepared to be a personal secretary for the nurses and a IT technician.
Will also expect you to do all of this whilst management do nothing apart from bagger you on why you haven’t started the million other things they need you do!
Also, when you are looking for another job to leave optima HR will make a direct call to your manager to tell them you are actively looking to leave, and yes this actually happened!
No sick days here! They will give you a formal meeting and warning for having a chest infection for 2 days off and expect doctors notes!
Ladies and gentleman welcome to the modern day work house!
If you like the sound of all this then apply they would love the opportunity to run you into the ground and spit you out! I worked in the Yeovil branch that is connected mainly to Taunton.

Absolutly terrible company, I was reffered here for a health assessment for a volunteering role to help with my confidence and the staff are so rude and unproffessinal it really is an apalling service. They are supposed to support health but there service has really negatively impacted my mental health, as a person with severe anxiety they will not make any reasonable adjustments which goes against the Equality Act 2010.

This company is embarrassingly incompetent, primarily their admin team. Repeatedly cancelling and sending requests for information and appointments. Scheduling appointments with short notice, or even once in the past. Run from them!

I am currently going through a pre-placement screening process with Optima Health ahead of starting a new role with the Department for Education (Referral ID: 5330275). The service I have received has been so poor that it has delayed my start date by approximately three weeks, and the matter is still unresolved. This delay has also created significant pressure in my current role as a result of having to remain in post longer than anticipated.

The issues began when the pre-placement report I received did not accurately reflect what I communicated during my consultation. I submitted a formal written challenge on 16 June 2026. Despite chasing by telephone seven times since then, almost nothing has been progressed. I was told my challenge wasn't even passed to the adviser until four days after I submitted it. The adviser has since gone off sick, and rather than reassigning the matter, it has effectively been left in an inbox. I have made a formal complaint and received a ten working day holding response. Nothing has moved. The Department for Education's HR team are now also chasing Optima Health directly and are equally disappointed with the service being received. On my most recent call today I was spoken to quite rudely by a member of the customer support team, which was disappointing.

This is beginning to cause me quite significant stress, which is directly impacting my health. I work in customer service myself and I am genuinely appalled at the standard of service I have received. I would strongly caution anyone whose occupational health clearance is time-sensitive, and any organisation considering using Optima Health, to think carefully before doing so. I understand that sometimes things take time to resolve and that people get sick, but looking at other reviews on here, my experience doesn't appear to be unusual. Completely ignoring the customer is never the solution. All it would take is staying in contact and keeping people updated.

Optima are appalling and never make a decision. I have been waiting for clearance for my University Placement for 3 months now with them saying they need "more evidence". They failed to ask for the evidence from my Consultant whose information they had, they had no idea I was a Student Nurse when they phoned after 2 months, I've missed 2 placements and am at risk of not going into year 3. Still now there is no decision and the Consultant has finally received a form from them requesting the "evidence". She has returned it, the University are chasing and I'm in limbo with so much stress and anxiety that I don't even know where I stand, cant complete any placement work, the Uni won't make a decision and say they await Optima, Optima fail to make a decision - I'm about to fail my degree course and I'm unable to do anything about it or get a decision from them - despite by GP and Consultant saying I'm fine. What further evidence do they need and why isn't a decision being made.

Optima Health are a awful company. Instead of looking after my health they have made a negative impact on my mental wellbeing.
After them failing me on a fork lift truck medical they have kept me in limbo for 10 weeks and numerous appointments not knowing if I can return to my normal job.
Even now this issue has not been resolved. For me nobody wants to take any responsibility !

Twice this year my personal health data has been handled poorly, breaching GDPR and ICO rules. The admin staff are reasonable, however the OH assessors need better education in the law around data protection.
Additionally, I had a neurodevelopmental disorder dismissed by an OH nurse who said that 'they will pray for me' during my assessment and reported it as not a disability and that 'I looked fine', showing huge gaps in understanding of medical knowledge.
OH assessment reports have been sent directly to HR and my line manager without my consent, following me specifically asking for my legal right to review the report.
Getting an appointment for annual review is a nightmare. These should be automatic to prevent gaps in access, due to needing these to continue access to business units. Instead yearly, I need to chase these. This year chasing it in February led to an appointment being provided for August.

Sent threatening emails about referring to my line manager when I failed to get in touch about my vaccination because I’m pregnant and sorting out a new shift schedule despite them never contacting me when they said they would in the past and failing to realise I was missing vaccinations for nearly a year. Horribly unprofessional. Bearing in mind I had not replied for a week after months of no communication from them. Terrible company.

Appointment rushed and half the assessment incomplete. Practitioner had questionable speaking / written proficiency and basically said there was no evidence for ergonomic equipment. Jokers.