Opusbroadband Reviews 

Very freindly guy name scotty did a brilltant job and quick job but met sure everythings working

I got a random email from them telling me I missed a payment for my broadband. Spent ages on the phone explaining I hadn’t lived in the UK for the past 11 months. Get told they will sort it out. I then get another email today talking about my broadband direct debit and that a charge of £30 will be taken. I email back and explain again that I haven’t lived in the UK for 11 months and I will not be paying anything. They email back to say if I cancel my contract that I supposedly have with them (don’t see how) that I will be charged £175 for early contract termination! Joke of a company.

Very professional

Really happy with the job came and fixed my pole on the roof got my internet all back up and running as should be fast efficient and friendly service from the engineer highly recommended

I was swapped from ESA to universal credit I explained I wouldn't have any income for about 5 to 6 weeks I told them time and time again I don't know when I get payed as had no paper work yet reduced my speed from 100mbps to 5 told them to turn it off all together I am not paying for a service like that besides broadband was always down

I had Opus Broadband installed at my home, and I couldn’t be happier with the service. From start to finish, everything was handled professionally and efficiently. A big shoutout to the two engineers, Scotty and Tyler, who went above and beyond during the installation.

A genuine absolute joke of a company and that is not me just venting frustration. They give me ridiculously low speeds, but worst is how they deal with it. Ive phones 20+ times but cant speak to a manager. Its a call centre in dubai. They wont let me cancel free of charge even thought through their own admission I have been on a package of 11mb for 6 months despite paying for 73mb. They offered 1 month free when my speeds are still ridiculous and I want to leave. I was told keep calling and log issues and I can cancel which I have done but surprise surprise every time there is something that makes me have to stay on, or pay one more month. I have been in touch since November I kid you not and they have scammed and conned me of £150+. Joke of a company

Had our internet fixed by Scotty dad a brilliant job and was really friendly

WiFi was very inconsistent. However, my main is issue I have had to cancel my contract due to a house move. They asked me to pay a £115 cancellation cost, due to being under contract, no problem I have accepted this. I was informed by opus that the charge would be taken out of my final bill this month. However, a day after this, I received a text that my 'debt' would be passed on to a debt collection company and to call Opus to pay it if I didn't want that. I immediately tried to call them, but the voicemail informed me that their customer service was only open Monday - Friday. It was a Saturday. I replied to the message to inform them of this. Now, on Sunday, I have received a text message that my 'debt' has been passed onto a debt collection company- QuickCollect. This is a disgusting way to behave. I am sure this will be resolved, but it speaks volumes to the sort of company this is. I would no longer recommend them to anyone.

Update: they've since replied to this review apologising for connection issues. Have they even bothered to read the review? They'd know that was not what I was complaining about. Again, volumes about the company and their customer service.

Thankyou so much for a really quick service, Scotty was so polite and even connected the Alexa device up for William. Great service, highly recommend

Tyler was fantastic and very thorough. Explaining everything he did and made some great changes to boost our connection.

very professional and helpful out with the problem that we had

Neil was exceptionally courteous and thorough. He completed the job to a high standard, ensured everything was functioning correctly, double-checked his work, and confirmed I was fully satisfied with the outcome.

Just had a visit from Scotty, who came to sort out my frequently dropping / slow speed issues. Very happy to say he's completely overhauled my wifi situation ... and with a very personable and friendly manner, a great guy who did a great job. Thank you!

Michael visited my property to install my broadband very efficient very friendly a job well done

Polite and very thorough tested and double checked

Engineer friendly on time and very helpful

Friendly, professional and very helpful thanks to your engineers for doing a great job

Done a great job and tidied up after job was don, turned up on time.
Thank you I would recommend

Had another long unhelpful call with Opus again. The customer service is terrible. They are so unhelpful and almost called me a liar on the phone. The speed and range of the broadband provided is not even close to what was sold. It constantly drops out and has to be reset.