Origin Coffee Roasters Reviews 

Delicious coffee.
Easy to adjust subscription when you need too.

Love this company. They are local to me in Cornwall. I subscribe on a monthly basis for fresh roasted coffee delivery to my door. The coffee is delicious and there is a variety of options to choose from. As well as coffee, they run different types of courses and sell different types of brewing equipment. They will also help with styles of coffee that would suit your taste. I would recommend them to new and experienced coffee lovers.

I’ve had a subscription for over a year and the coffee has been fantastic, amazing variety, beautifully packaged and the points are actually worthwhile.

Absolutely love the Mariana coffee which we subscribed to after trying in December, bought from Origin, Porthleven. There was supposedly to be a free gift with one of the subscriptions, but we never received it. As I can only drink certain coffee due to headaches, I found the Mariana perfect and didn’t affect me at all. Very disappointed to receive an email yesterday to say it was now discontinued. Im happy to try the new one, but not a kg bag, so will be skipping this month until I buy a small bag to try. You may say, why don’t I try the decaf, I have and it tastes great, but actually gives me a headache! Definitely recommend Mariana when it’s available.

Amazing customer service. Amazing coffee. My go to for amazing quality and varieties.

Excellent coffee, delivered promptly. I tried others but some the quality varied and others were too complicated to get what you wanted rather than what they wanted to sell.

Easily modifiable subscription service through the app and the best tasting coffee ever.

First and foremost the coffee is of a consistent high standard. Personal favourites include Stronghold and Resolute. The subscription service works well with efficient delivery. It is flexible enough to pause delivery or order extras.

Origin Coffee is excellent, I have been using them for almost 6 months now, the coffee is great quality and very tasty. My only issue has been the slight difficulty on the website in managing subscriptions, each coffee is on its own subscription, it would be much easier if they were grouped together so I can move the group, add and remove coffees easily. However once it is set up you don't need to touch that any more anyway!

Great coffee and fantastic customer service. They also stock a great range of hardware too. As a returning customer i'm often making use of their reward scheme too.

Excellent coffee, Great delivery and great service. All round 100%

Great coffee, good subscription service with a generous reward points system.

Tried their coffee in store for the first time yesterday whilst on holiday, immediately bought a bag of coffee beans before setting off on a 6 hour journey home as I enjoyed it that much. Unfortunately today upon inspecting the bag there was a hole. Not sure how long it had been there, so have had to throw the whole bag away. Obviously couldn't return to store as my nearest one is 4 hours away. Gutted as the coffee I had in store was lovely.

*edit
Ella has has been extremely helpful and friendly and addressed this issue promptly - can't wait to try it at home. Thank you!

I had the same experience as other reviewers here. I bought a one-time purchase, but a week later, the delivery company was knocking at my door with another package. When I checked the website, they’ve set me up for a subscription. What?

Then, I canceled my subscription, and here we go again...This morning, I received an email that they are shipping another coffee package. Unfortunately, my credit card company doesn’t allow me to block them, so I'll have yet another pack of coffee which I don't need.

Cancelling the subscription is shady as ... It's a four-step process where it tries to navigate you away from canceling with different confusing options. Even after confirming the cancellation, I wasn’t entirely sure it went through. It feels like they intentionally make it difficult to stop the subscription.

Now I’m stuck with more coffee than I could ever drink, and I’m beyond frustrated. I wouldn’t recommend this company to anyone. Beware if you’re thinking of trying them out — it’s not worth the hassle.

I’m normally very diligent when it comes to research and ordering from reputable businesses so I’m not sure how I’ve ended up ordering from Origin Coffee as their TrustPilot profile indicates this is a company to avoid.
I elected to avoid Amazon and spend a little more and buy from a UK based firm. Unfortunately, so far they’ve lived up to their TP reputation. I was attracted to their 48 hour delivery however it’s been over 48 hours with no sign of arriving and the only status update being ‘Label Created’ - not very promising.
No doubt their delivery courier (Royal Mail) has caused the delays as per their other replies.

Excellent customer service who went above and beyond what's expected.

Great coffee that is let down by my poor business practice. Canceled my subscription... Twice. Bought a one-off bag and here we go again. They seem to have renewed my subscription without my knowledge. Come on, this is not rocket science. How can your ordering system be so bad?

First of all I will say that the coffee is lovely. I tried in a coffee shop and immediately bought some beans in store. Tasted great from my bean to cup machine as well. So I went online and ordered more. Now I tried the subscription and found it confusing. I wanted to rotate the espressos so I set it up on the rotating espresso subscription. Then I kept getting the same coffee over and over. They explained they send all the same each month before moving to another the next month, but I can swap in and out if I go online a bit confusing. After getting more (of the same coffee) after I cancelled I called up (to be fair they were very helpful) and removed my card. I did actually want to get more coffee so a week or so later, I placed another one off order but didn’t remove my card again and got a second kilo bag (same coffee) a week later - it had set me up for a weekly kg subscription (who drinks that much!). So unfortunately although I do like the coffee I think I will have to have to try elsewhere. Shame because the coffee is honestly very good.

Have been dealing with these people for 4 or 5 years. Have probably had a hundred orders from them.
Have found them entirely reliable and dependable.
Would recommend them without hesitation.
On top of that the coffee is excellent!

I’ve been a customer for almost 3 years- I bought my espresso machine, beans, filters etc quite frequently. I even stayed when they changed the rewards system tiers (giving customers less, yay capitalism). However, the handling of a superficial defect to a pour-over kettle was when I realised that Origin does not truly care about the customer. It took a month to resolve and even then…no response or apology. I won’t be using Origin ever again.