I am an alarm installer, unfortunately in South Africa there is no support. The company's listed support number is someone's personal cell number who don't even know the company. The head office lan... Toon meer
Bedrijf heeft geantwoord
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Paul and the team at Orisec are very customer focused, Nothing is ever too much trouble, the equipment is reliable and well made and once the equipment is installed we never get any call backs. A ver... Toon meer
Bedrijf heeft geantwoord
Choosing Orisec as our preferred alarm system has been a game changer. We’ve seen higher customer satisfaction and a significant boost in referrals since making the switch. It’s absolutely true, bui... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. They can't do enough to help you out. Only been installing for around 6 months but can't fault it so far. The only negative reviews you will find are from end users wanti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Exclusively for professional installers. Orisec is the UK's leading developer and manufacturer of wireless and hybrid intruder alarm equipment. Founded on invention and innovation with a focus on exceptional design and performance, Orisec has filed in excess of 100 patents, registered designs and trademarks. Above all, our products are reliable and easy to install.
Contactgegevens
Orisec - 1 St Crispin Way, BB4 4PW, Haslingden, Verenigd Koninkrijk
- 01706398700
- sales@orisec.co.uk
- www.orisec.co.uk
3,8
Goed
31 reviews
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Don't waste your money
Don't waste your money. The alarm app is beyond useless. Despite multiple bad reviews on Google play by me and hundreds more by others the app hasn't been updated since 2018 and is not fit for purpose.
29 februari 2024
Review zonder uitnodiging
Brilliant kit along with fantastic…
Brilliant kit along with fantastic sales and tech support teams. Been using over 3 years and very impressed so far.
Keep it up orisec.
Regards Sutton Alarms.
12 november 2023
Review zonder uitnodiging
Antwoord van Orisec
Thank you for the review, we are very proud of our team who work hard to create the outstanding products that the market needs and our customer service teams who go above and beyond every day to support our customers.
Always receive first class service from…
Always receive first class service from Orisec, we've been using them for 5 years now, products are great and continuously developed, sales team are always friendly and on top of there game, Tech are quick and know there stuff if you need any assistance, a pleasure to deal with.
31 oktober 2023
Review zonder uitnodiging
Antwoord van Orisec
Thank you for the kind review, we are delighted to hear you receive a 1st class service from Orisec as this is something every member of the team is committed to providing.
Ryan from Orisec is an ex-installer and…
Ryan from Orisec is an ex-installer and thus offers real life installer views on the equipment and how best it can be used in different applications. Orisec's products are varied and have a product for most installations. You just need to get to grips with the various devices and understand how to get the best from them in the real world.
17 oktober 2023
Review zonder uitnodiging
Antwoord van Orisec
Thank you for the review, Orisec products are designed by engineers, for engineers and we are dedicated to providing a full range of products along with the comprehensive training to ensure installers can get the most from them so it is fabulous to hear that this is your experience with us.
Easily the best alarm system we have…
Easily the best alarm system we have had installed . Offers all the smart features and elderly care monitoring for my parents system on the same app. Easy to use menus and quick acting - highly recommend
1 september 2023
Review zonder uitnodiging
Antwoord van Orisec
Thank you for the review Paolo, we are delighted the Orisec system provides all the features you need from your alarm system.
WORST CUSTOMER SERVICE EVER
Some firms which manufacture and/or distribute security related systems have excellent after sales customer service. For example, the after sales customer service at RING DOORBELLS AND CAMERAS is absolutely first class. Similarly, HILOOK CAMERAS AND SECURITY SYSTEMS have an equally outstanding after sales service. On occasions, I have had cause to ring both of these companies and they are extremely helpful towards the consumer.
My experience of ORISEC ALARMS is just about as polar opposite as this as you could get. This company provide absolutely no support for the consumer. They only provide support for installers who instal their products.
For example, I recently telephoned ORISEC with a simple question about my alarm system. They refused to answer my simple question and told me to call out a registered engineer. So I had to call out the company who fitted my alarm system in the first place. The installer was unable to answer my question, so he rang ORISEC, who gave him instructions over the 'phone and the matter was sorted within about two minutes. Pathetic.
This is the worst customer service I have ever experienced and I would think carefully before buying an ORISEC ALARM, because if you need the slightest alteration to your alarm then you may have to call out an engineer which could be costly.
15 september 2023
Review zonder uitnodiging
Antwoord van Orisec
Hi Ian,
Thank you for taking the time to write a review of your experience.
You are quite correct, we are prohibited from providing end users with information on how to alter their system configuration - this is for good reasons.
Orisec products are EN certified intruder alarm equipment as opposed to DIY products. Under the EN Standards, end users are not allowed to alter system configurations, this has to be done by a suitably qualified engineer.
If changes are made by non-qualified personnel, it could potentially compromise the system security and/or invalidate your insurance.
We are also unable to qualify over the telephone who owns a particular alarm system, so certainly would not be able to talk someone through making changes to it or giving them advice on its operation. This can, and must, only be done by a qualified installation engineer.
Our UK based technical support team are widely regarded by professional installers as being the best in the industry, as your engineer experienced when he was able to get through to us straight away.
Whilst there are indeed DIY products available from other manufacturers they would not conform with the requirements of a certified system, and this is not the market that Orisec operate in.
I have had a Orisec system fitted which…
I have had a Orisec system fitted which is a good system but I'm trying to purchase a new single door contact and it's almost impossible without paying £200 to have it supplied and fitted. Unfortunately I don't want to pay the above has it only a 2minute job which my partner could do
1 augustus 2023
Review zonder uitnodiging
Antwoord van Orisec
Hi Kaye,
We’re pleased to hear that you are happy with your Orisec system.
Our products are designed solely for the professional installation market, as opposed to DIY-ers. In order to meet the mandatory European and UK requirements, on a certified system end users are not permitted to add devices or reconfigure the installation, as this could potentially compromise the system security and/or invalidate your insurance. Whilst there are DIY products available, they would not conform with the requirements of a certified system, and this is not the market that Orisec operate in.
Professional Installer
Professional Installer - Orisec is the Creme de la creme of security systems. The most innovate and continually advancing/developing of all manufacturers. Proud to install
27 april 2023
Review zonder uitnodiging
Antwoord van Orisec
Thank you for the review Daniel, we are proud to work with such amazing professional installers.
Installer and End User
As an installer of Orisec systems and an end user myself I can honestly say that these systems beat any other alarm system I have every tried. Very good installation process and nothing is too much trouble for tech support. As an end user the system is easy to use with very quick mobile notifications as a bonus.
1 september 2022
Review zonder uitnodiging
Antwoord van Orisec
Thank you Chris, its great to hear that you have had such a positive experience with Orisec both as an installer and as an end user.
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