Ormskirk Pets Reviews 

1.496
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I only ordered a dog rain jacket but I mailed to check on delivery and they were so quick coming back to me and gave me honest timescales - apologising They upgraded standard delivery to express... Toon meer

Beoordeeld met 5 van de 5 sterren

Used this shop online for the first time and really impressed with not only the quality of the goods, but their service, communication and excellent packaging. I ordered a box of Good boy rawhide and... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent customer service, competitive prices and a wide range of things to choose from. We've made a couple of orders now and have been pleased with what we've received. Our pup loves one particu... Toon meer

Beoordeeld met 5 van de 5 sterren

Great family run business, very efficient, kept me in the loop re my order status, even the dog got excited when the parcel arrived……a box that said ‘super-licious chicken sticks……not so excited when... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Ormskirk Pets is a small local family run independent pet shop in Ormskirk, Lancashire. We take pride in offering an incredible customer experience with very competitive pricing and a wide variety of products from the best known brands.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 27% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,5

Alle reviews

(1.496)

231 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

PAID EXTRA FOR WHAT??

Ordered at 2am Monday 5th. Paid extra for express delivery (1-2 working days). Its now Friday 9th and I havent heard a thing and its still not here. I have emailed twice and been ignored. Won't be using this company ever again

9 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

earlier delivery request

When I requested an earlier delivery on a subscription dog food order, they did it straight away. Great customer support and very fair prices.

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good company 👍

Good website, cheap prices(everyone's favourite) fast delivery.
My daughter is a professional Dog-groomer, I'm sure she will be impressed.
VERY IMPORTANT POOCH. ASHINGTON, WEST SUSSEX.
SEE HER ON FACEBOOK.
THANKS ORMSKIRK PETS.
Will be back again 👍🤝😉

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect service as always

Perfect service as always been a regular customer for a while now because the prices very competitive great service informed regarding the order from start to finish couldn’t be happier with the way ormskirk pets operate

5 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Mudventure jacket

I bought the Mudventure jacket for my Golden Retriever. It's the best thing I've bought this year, it is fantastic. In this weather he's always filthy and takes so long to dry, once I've rinsed him down. With this jacket, he's spotless apart from the little parts that are showing. It is waterproof when it rains and he even goes swimming in it. It does go through a little to the inside of the jacket when he swims, but it doesn't wet his fur. Love it, happy dog mum.

1 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best price, great service

I regularly buy my dog's tinned food from Ormskirk. Their prices are often the best available and their service is lightening fast!

17 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service. Everything arrived really quickly and my order exactly what I’d asked for. I’m so pleased and will definitely use again. Merry Christmas from Andria, Felix and Raffi xx

20 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Prompt customer service

I had to contact regarding a purchase as it hadn't been posted and was intended as a Christmas gift. I received a prompt reply, explaining there had been a stock issue and my order would be sent out by express delivery ASAP, once new stock was received from the supplier. Great customer service 👏

17 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

reported to action fraud etc AVOID

SO YOU CAN REPLY HERE BUT NOT TO MY EMAILS AND DONT INSULT MY INTELLIGENCE IVE SCREENSHOT YOUR EMAIL YOU SENT ME AND MY NUMEROUS EMAILS IVE SENT TO YOU IN REPLY TO YOUR 1 EMAIL YOU SENT ME AND NOW SENT THEM TO TRUSTPILOT TO REVIEW , ITS FUNNY ISNT IT JUST HOW MUCH BAD FEEDBACK YOU GET BUT PLAY THE VICTIM WHEN CHALLENGED, Action fraud have replied back , refund me dont out of my hands now ill stand for the other poor sods your ripping off, OH silly me I forgot to mention my daughters a lawyer. Placed order heard nothing emailed them , replied back that an item wasnt in stock would i like a refund or choose a replacement or wait for stock and they send express , i replied straight back with a replacement item pic asked is this is stock and you guessed it no reply,they ever bloody reply to there emails ,numerous emails later and still no reply, my patience has worn thin my last email at 17.27 tuesday was this .
Ive messaged a few times i replied to last message referance item out of stock to replace with a different item of which i sent screenshot to see if you had what i sent as a replacement, no reply back from you, if items are not dispatched tomorrow refund me as its cutting it fine now , if refunding i need conformation youve refunded if i recieve no communication ill take next steps.
Regards
M.reilly
And yup you guessed it still no reply again , So now ive informed trading standards ive also gone through resolver and action fraud and informed my bank IF i can manage to do all that in one go how cant this company not even manage to reply to there emails or post items that people pay for etc madness, Now ive spent my day ordering things for my pooch for xmas from someone else online i know aint cowboys.

13 december 2025
Review zonder uitnodiging
Logo Ormskirk Pets

Antwoord van Ormskirk Pets

Hi Marie

I can confirm we've issued you with a full refund of £23.74 and canceled your order. I'm very sorry that you thought you were being ripped off by a cowboy company for £23.74. I am so sorry that you felt the need to go to Action Fraud, do a chargeback with your bank, go through resolver and mention your daughter was a lawyer after placing your order 3 working days ago (Saturday 13th December).

I do hope you have a wonderful Christmas and I'm so pleased you managed to spend your day ordering elsewhere.

Regards

Beoordeeld met 4 van de 5 sterren

Turned up eventually....

Update - Finally got an apologetic email and the bed arrived - Thanks

I waited for a week for the delivery of the dog bed, and I could see that it had not moved from the post office - I emailed and they responded, however over a week later and multiple emails, no response. They use Royal Mail who are frankly dreadful - You need to upgrade to DHL if you are charging for shipping....STILL NO RESPONCE!!

17 december 2025
Review zonder uitnodiging
Logo Ormskirk Pets

Antwoord van Ormskirk Pets

Hi Spencer,

I'm very sorry but like all online companies, we are 100% reliant on third party couriers to deliver goods. While I appreciate that you mention Royal Mail are dreadful, if you check the reviews for DHL (who are now owned by Evri), you'll find they are significantly worst. In most cases it really depends on not just your local delivery depot, but also the driver that's doing your rounds.

We get deliveries daily from DHL into our warehouse, and the past three weeks have been horrendous with almost every delivery delayed or lost in transit.

At this time of year, we're usually taking 24 - 48hrs to respond so I do apologise if it's taking a little longer than our usual timeframes. I can see the team responded to you yesterday already and offered a replacement or refund.

We would welcome you to revise your review once received to let us know your order has been received safely.

Have a lovely Christmas Spencer.

Warmest Regards

Beoordeeld met 5 van de 5 sterren

The websites easy to use.I could find…

The websites easy to use.I could find what I was looking for.The prices are really reasonable.They inform you by txt that my items are with courier.I will definitely use them again and I got a free gift,which I wasnt expecting.Thank You

14 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Competitive Prices, Quick Delivery

Stumbled across this company a year or so ago when looking for an item out of stock elsewhere. Since then ordered multiple times and will do again - very competitive prices, quality brands and fast despatch times. First place I check before buying now as happy to support a small and reliable business.

29 november 2025
Review zonder uitnodiging

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