OSIM UK Reviews 

Do not buy from them, not contactable email address and Phone number shown on their website both incorrect. They charge £840 for extended warranty for my massage which was over £ 4000. Poor customer service.
Hi Osim,
Let’s be honest please check the chat Conversation before your reply , your customer service never send the technician email to me. Osim been the market for 20 year what are the reason both email address and Contact number are not contactable, how can I be patient if I am getting no where. Could you please check your online chat and email the technician details to me, my contact details and mobile number are all there. Thank you

Great services from David even after sales services, thanks 👍👍

Great customer experience and David is very helpful

Love2 four hands massage chair is probably the best massage chair available in the market. OSIM customer service is second to none. Special thanks to David H, no question was too many for him and he co-ordinated the delivery in a professional manner swiftly.

I recently purchased a massage chair from OSIM UK. David was the sales man who was looking after me. He supplied great service and helped me through the process of buying the massage chair as I am not based in the UK. I would recommend his service as it was fast and efficient. A very polite man. Thank you

The OSIM Usqueez2 is a birthday present for my boyfriend. I was absolutely amazed with the overall service, especially during this lockdown period because I made the online purchase on Sunday and it was delivered to me on Tuesday!! So thrilled that it had arrive 2 days before his birthday (I was expecting a 7 to 14 days wait) it was just amazing !! thank you :)
After the parcel was opened, the Usqueez2 is being used almost every night as a treat for him as he is one of the key workers.
Would definitely recommend the product

I LOVE THIS COMPANY ,THE MACHINE IS EXCELLENT

Very good product and also fast delivery.
Highly recommended!

Overall experience, I have found so impressive. I would like to get back to this company again and again.

It is a good first time experience shopping with OSIM UK online. I am especially pleased with the customer service David whom has been very helpful, quick response with email communication as well as resolving some mirror issue. I had purchased from OSIM in Asia previously and always have good impression with OSIM products including the uSqueez 2 I purchased this time. I look forward to even more great OSIM products in the future.

This chair is fantastic !!!
Once you learn the settings that are right for you and link your Spotify spa music to the built in blue tooth you’re in for a treat.
Support has been so efficient when I couldn’t work out where to place my forearms or how to fold in the shoulder pads , Osim sales rep directed me immediately . Prompt delivery .
Such a pleasure to treasure down time .enjoy

Received the ujolly back massager as a christmas present from family, my first electronic massager ever. Loved it! Will recommend to friends and family.

Very attentive to respond and speedy delivery! 👍 the products as reliable as usual

Very easy process and item came very quickly

It’s was the worse investment or purchase that I did., bad quality chair giving annoying sound and extremely bad customer service shut the phone and insulting being unprofessional ( here in UK). Also I contact OSIM from Singapur they said email us we are going to investigated you case I did and I still waiting the answer after 1 month...

Excellent customer service. I had a query and they got straight back to me via a personal email, not an automated one.
We ordered the ujolly massager from the UK site on Monday afternoon and received It first thing Tuesday morning.
I have many OSIM products that I have bought while in Singapore, and am now really happy that I am able to buy periodically from them in the UK.
I would 100% recommend.

Really good product and was delivered in 3 days

I have owned a turbo version of the massager for over 10 years and I find the new version is not as powerful, the head is not as ergonomically shaped as before, the unit is lighter thus not giving the weight needed. Also the unit does not give the same amount of heat as the turbo. Disappointing.

Frankly I have two problems with OSIM. I have not received the goods I ordered yet but that is because the items I require are out of stock and will not be dispatched until the end of February, so perhaps there is still a review pending when the items are delivered? However I do have a very severe problem with OSIM's payment arrangements. I expressly tried to avoid using your payment collection agency PayPal, whom I consider a bunch or crooks and gangsters.... I chose to pay directly by credit card but guess what? Without as much as a by your leavve I am redirected back to PayPal to use their site as a 'guest'??? Not only that but the evil greedy low lifes have already taken full payment for the items I have ordered and they are not yet even scheduled for delivery until after the end of February??? This is disgusting behaviour, especially considering the OSIM web site very clearly stated that the items would be "out of stock" until the end of February... Today is only the 20th.

The second issue is the exorbitant charge for postage. The items I ordered are small and light enough to be placed into a regular envelope and posted via the normal mail (surface or air) either from the UK or Singapore yet I have been charged £25. for the privilege. This is an outrage!! There was no choice as the the methodology to be used for delivery. It is totally unnecessary to send the items via a courier service. Besides even if they are sent via the UK postal service for courier delivery they use an outfit in Portugal called GLS. The record of this company delivering dispatched goods is absolutely abysmal as they have no interest in doing the job they are required to do! In all liklihood they will not even try to deliver the items and after some 4 - 6 weeks you will receive the package back again saying addressee is "....not known....!" I am really peeved with both of these issues and I hope thatOSIM will take serious note of my complaint.

So at best all I can offer is a two star rating at this point!

Sincerely.

Edward N A Fowles

I bought this product to replace an older model purchased about ten years ago. As it is a Christmas gift I cannot comment as it is unused at present. However it arrived very quickly and was well packaged.