Oxbury Bank Plc Reviews 

We were trying to instruct Oxbury to transfer our funds on maturity. We each have new mobiles and QR codes with photos are beyond us. A lady from Obury kindly 'phoned to resolve the matter quickly and efficently so five stars!

I contacted Oxbury regarding a message I'd received sorted the same day
Thank you

Great products. Easy to use website. Helpful support. What is not to like!

It does what it says it will !
Easy user experience

Great app good security not too many emails

It is great to be able to be able to contact the customer service team and speak to someone about my account. The members of the team are so helpful.

Very easy to set up

Have not signed in for a months and mobile device needs to be re-registered. The email sent ends up with a QR code that has to be viewed by the said mobile device so no way to verify id. Absolute numbskull of a system. No telephone contact. A truly agricultural system. Had to use my wife's phone to verify id which from my passport confused me with some guy in Sydney Australia. AT this point I have no idea how to get back into my account

All fine when I don't need anything more than information as to savings account balance, interest and statements. Do it all online (logging in is a challenge but ok). But yikes if there's a question or a problem you have to use the chat function, which I detest. 99% of them are bots (the giveaway is when there are no typing, syntax, spelling or punctuation errors) and there is too long between questions and response. In this way Oxbury wins the war of attrition against those pesky customers who have questions about their own money.

The account set up was reasonably easily and I provided all my bank details which they obviously verified as it's a legal obligation that they have to do, they then opened my account which was a 90 day notice Tracker account and I deposited quite a large amount.

When I wanted to withdraw some of my money I gave the 90 days notice, but they then decided that they now didn't like the online bank that I had used when I opened the account (even though the British Government pay my Pension into it) so they decided to close my account and told me to open an account at another bank that they could pay my money into? I obviously said no and made a complaint which they upheld and gave me a pathetic £50 compensation.

However the real rub is that although they admitted that all the mistakes were at their end, they still made me wait 60 days for me to get my money back!!!

I know people say that banks always want everything their way, but this a rediculous way to treat clients, but also shows that they have no real business brain running the bank, otherwise they would be far more open and accomodating to clients who they want to deposit money with them, instead of trying to tell them which bank to use.

I received a request to give maturity instructions for my 6 month deposit. I do not use Apps and as I was unable to provide a PIN could not access my account. Seriously idiotic process which does not allow you merely to use their on line banking portal. When I rang ( they seem to not like customers calling ) was confronted by two really unhelpful team members, the latter of which implied my bank account was fraudulent..... I have sent complaint. If you do not like Banking on your phone I STRONGLY recommend you avoid this bank at all costs.

easy to open a new account on your website

Seamless, handling of my money -transactions

I’ve found the chat option very useful. Staff are courteous, helpful and seem to know policy and products well.

if there's a problem i can speak to a human and get it resolved there and then,and if i've made a mistake they will actually phone me to resolve it. quality.

I cannot recommend Oxbury Bank highly enough. In a market where it’s hard to find both competitive returns and high-quality service, Oxbury delivers on both. Their interest rates are excellent, consistently sitting at the top of the market, but what truly sets them apart is their wonderful customer service.

It’s rare to find a bank that feels this personal and responsive. The process is seamless, and the support team is professional and genuinely helpful. If you’re looking for a reliable bank that actually values its customers, Oxbury is the one. Would definitely recommend

Easy and straight forward