Palm Flights LTD Reviews 

We initially saw there website on google, we called and they offered us very cheap tickets and took a deposit of £250 claiming that they would reserve the seats with Emirate for us. The lady who spoke to (i have several email from her in regards to this), she assured us this was booked and we could pay whenever we were ready.

After a few weeks she called us demanding more money stating that the flights have now doubled the prices, we were shocked as she had assured us this would not happen. We then told her we do not want to book with palm flights anymore as this was not normal. She proceeded to cancel but refused to return out money £250 in total.

Then she agreed to return us back in credit, finally she agreed on email to return us £100 back and the rest in credit (which we cannot use as they are scammers), we still have not received the money.

Additionally, the representative was very rude and hostile to speak with.

PLEASE BEWARE, THEY ARE SCAMMERS.

I was initially scared to book a ticket for myself as I have not done any before because of scam ,Hamza Hussain helped me with the process all through and I am happy,I can now be a regular customer of palm flight.
Thank you palmflight

I can't believe I was tricked into paying first deposit for my daughters flight after one week I was asked to pay extra 139 pounds when I asked them to issue the ticked they didn't and later was asking for extra money to be paid so unprofessional so many hidden charges I will never recommend them so so unprofessional and not open

We paid a deposit of £200 to buy tickets to travel to Manila. We paid the full balance and Palm fights claimed that we had to pay more that price of the flights had gone up. They demanded more money.
When we asked for our money back the claimed that the money deposit was with the airline.
Beware of them

Hamza was an excellent consultant in providing quality service

I have a very good customer service from Palm flights and Mawra the customer agent very helpful from beginning . She has make sure that her customer is fully satisfied and find holidays to their expectations. Keep up the good work and wish Mawra all the best for the future. 👍

I got my flights to Phillipines from Palm Flights Ltd and my helper was a lovely helpful lady called Marwa she helped me through every step and I can't praise her high enough she deserves a promotion best customer service ive ever had and will definitely use her again fir my next holiday

My experience was excellent regarding very quick response in securing my booking at a relatively affordable price
Will definitely book with Palm flights again

I have had a very good experience of booking tickets for the first time through Palm Flights. My family and I travelled to Nigeria in December (2023) and the team at palm Flights made every effort to secure us affordable tickets. They were flexible even when our dates changed.

I am already using them again for our next trip this year

Can I say thank you to hamza Hussain did is job perfectly very professional

Scammer scammer take deposit don’t give money back increase ticket flight price and avoid customer.I will sue this company for stealing my deposit and wasting my time and the lady manager told me I can’t do nothing to them .

They are very quick in picking up their calls,always ready to help and reliable

Dealt with Hazam Hussain who talked me through each set up as was a complex flight he was FANTASTIC nothing was any trouble for him will recommend him to anyone or palmflights fantastic 👍👍👍then got a follow up call from Sam Ali who also was superb went all email enquiries with myself till I was satisfied would recommend both boys to deal with 👍👍👍thank you guy’s looking forward to February

Top service, thank you.

Special mention has to go Sam Aly, what an absolute legend.
Deserves all the best things his way. His dedication and commitment to customer satisfaction has been unmatched.

***SCAM***
This website is a scam. STAY AWAY They will tell you they are based in Scotland and give you some random names but they are heartless scammers based in India. They will ask you to pay "deposit" and you will never get it back nor will you get any funds you send them. They even told me not to worry "as I can always claim my scammed money back from the Bank". PLEASE DO YOURSELF A FAV AND DO NOT DEAL WITH THESE SCAMMERS.
It is shame that websites like KAYAK hosts these kind of scams. Report them to the police and the company's website if you felt victim of their crimes.

Update : The scammers contacted Trust Pilot asked them to probably remove or discredit my review. Trust pilot asked me to send further information, which I did. I urge everyone who have been affected by this people to shame and expose them.

I would definitely recommend this company , 5 stars for marwa , she helped me so much in getting the right option for my travelling and was so helpful n kind

Excellent service, from booking to return home. Marwa was a wonderful travel advisor as well as being very professional. X

I had a good experience with my booking with Palm Flights LTD. And I'm very thankful to Marwa for her good customer service.

Thank you Hamza for your professional services. I am most grateful for the assistance and help.

I was scammed, the reviews on here are fake, this company needs closing down quickly, going to report them to police and companies house