Pandora car hire Reviews 

We hired a car from Pandora Izmir. Communication was terrible. When we arrived at the airport, even though we paid for access cover insurance and I discussed it with the guy if there would be any other charges. He reassured us, we paid the highest amount and would not be charged for anything else.

When it was time to return the car, two men came over , checking the car thoroughly. In the end they started telling my husband one charges they applied. When I intervened they decided to leave. When my husband looked at his account that same day, they had withdrawn more than £200 . THEY ARE THIEVES. Once they have the access to your account they withdraw whatever they want. My husband had to cancel his account to avoid further withdrawals. Please do not hire from them !

AVOID, AVOID, AVOID!!!

I hired a car through Opodo with Pandora in Dalaman. On arrival they had no office at the airport and no sign of any representative. So, I called them and they said 5-minutes but made us wait 30-minutes. We were greeted with very negative attitude and it just felt off from the start. We were then driven to their office and the fun started.

Adem (supposedly the owner) checked my booking and insisted I take additional insurance from him for €12 per day. I said No as I had already bought the required insurance. He then said if I scratch the car even a little then he would charge me €600 which would be the holding deposit. I agreed to it and he asked me for my credit card. He pretended to use it to take the deposit but said it didn't work. I requested him to try again which he did but no luck. The only solution he gave me was that I pay €20 a day and he would let me have the car. I said No and asked for a refund to which he did not agree. I then called Opodo infront of them and complained that the company was trying to scam me. Adem then called me and became friendly and used the same credit card that didn't work before to hold the deposit and I was able to rent the car.

I read some of the reviews and the credit card scam seems to be their speciality. Don't give in guys. I know you are put in a very vulnerable situation but don't be scared and try reaching out to the booking company. But avoid this company and you will not have the hassle in the first place.

We booked a Jet2 Villa holiday with a Hire car. At the time of booking I took out additional insurance cover as I do with all hire vehicles I book.
Jet2 used Pandora hire cars at Dalaman airport. We were a party of 5 and were eventually picked up in a five seater vehicle which meant 4 people had to squash onto the 3 rear seats and obviously couldn’t use the seat belts. There was no nice greeting on pick up at the airport.When we arrived at their office about 21.30hrs the greeting was no better, I produced my booking form,passport, paper UK driving licence and International Driving Permit. Firstly he didn’t like my driving licence, then he wanted me to take out additional insurance which I explained I didn’t need and repeated several times and showed my booking form again to prove it. I produced my credit card to pay for security deposit and immediately he said it didn’t work he supposedly tried again and said it was refused again, I’ve never had a problem using my credit card abroad. He said he couldn’t use anyone else’s credit card in the group. He then said if I paid €600 up front and which I would have WhatsApp him in 21-27 days for a refund he was happy to take my credit card, I wouldn’t do this. He then offered his additional insurance once again and that we could then have the car! We had now been in the office for about 45minutes and had a 2 hour drive ahead of us. There was no way we were going to get the hire car so I agreed to buy the additional insurance at €105 unsurprisingly he suddenly became friendlier and was happy to accept any credit card from our group!!
I have never had a hire vehicle experience like this, it was clear from the outset it was a scam and you knew you were being ripped off, it left a sour taste right at the start of our family holiday and should we return to Turkey (unlikely) I won’t bother to hire a car. Incidentally the car was empty of petrol I drove 500 metres to the Petrol Station and filled it up using my credit card without problem! I would not recommend using this company.

The car hire company couldn't reserve the security deposit on my MasterCard Platinum so I was forced to buy an additional insurance costing 200 euros. My hotel didn't had any problems with the same card reserving much larger amount few hours later. Never use this company in Turkey - they give you the lowest price offer and cheat you later!!!

I had a very good experience with Pandora. My tire was broken and they have refunded me. Guys are available for late check-out. They refunded in time the guarantee fee. Very satisied.

Would be 0 rating if possible. Booked through economy car rentals. Pick up stated 5pm in dalaman airport. No sign at all of them. Had to ask local to call them and they picked up 15 mins later and took to hire place situated 1.5km outside of airport. Although purchased all the cdw, unlimited mileage, no excess option I was still told had pay another 10Euro a day to cover any minor damages. Car was new so no complaints over car. Then the real fun started on the return. Had stated 4.30am drop off. I even WhatsApp the guy the night before to check ok and replied yes. However on arrival at drop off point, there was no sign of anyone. No sign of life anywhere. Called the no given and was answered by guy who clearly in bed asleep. Asked him where they were. He said 10 mins. 4.45am and still no sign. Rang again and call was cut off. Tried again and cut off. Now starting sorry as had get airport. Tried another number and no answers. Sent Text to say we had leave and decided drive airport and would leave car there. At 5am drove to airport and luckily knew where going and parked car in airport parking. Whilst driving had call from another man saying we needed go back to drop off point. We said no they would have pick up car from airport as we going miss flight and then the man proceeded to shout in Turkish, got abusive and shouting. We said we would leave keys on driver side tire. Absolutely unbelievable service, total cowboys. Barely made it to check in before closed 10 minutes late. I had paid for early drop off etc so will be making complaint to economy car hire rentals too. AVOID AT ALL COSTS FOR SAKE OF SANITY. Worst car rental I have ever had.

1. IMPOSSIBLE to communicate with them via phone call. Only after I found them in WhatsApp, I was able to talk to them via WhatsApp.

2. No office at the airport. Located outside the airport. As NO ONE showed up to pick me up at the pick-up time when I arrived, I contacted them via WhatsApp. Then, they said they would come to pick me up. If you do not know how to contact them, they would never show up! As I made a partial payment through ECONOMYCARRENTALS.COM, I had to do my best to contact them.

3. At their office, they told me that THEY COULD NOT CHARGE the remaining amount of my car rental in my credit card. I called my credit card company asking why it was being blocked. The card company said that the charge never came by. After they tried a few more times (faking!) to charge in my credit card, I was told that ,if I wanted a car, they would rent it to me at 200 EUROS SURCHARGE. I realized that it was a SCAM to get more money. I declined it and asked them to take me back to the airport.

4. If they could not charge in my credit card, how can they charge 200 more euros in my credit card??? PURE SCAM! Before taking me back to the airport, one more trial to charge in my credit card. Miracle! It worked and gave me the car! SCAM SCAM SCAM! AVOID THIS COMPANY. CROOKS!

5. Make sure you wash your car before returning it. They want a car in good condition for renting! It is your job to do it. Otherwise, you do not know how much they could charge you for not washing it.

This company is clearly fraud. They wanted a much higher deposite than agreed on, and the service was very unpleasent. I cannot recommend.

They came and brought the car at Izmir airport. They came and picked the car at Nevsehir airport. They communicated every time one day before where to go. Everything was smooth. Very good services and recommended company

Please avoid renting a car from this company; it will ruin your trip. We rented a Peugeot Traveller, accommodating 9 people, from Pandora Car Hire from March 13 to March 25, 2025. During this period, both rear tires blew out after driving around 100 kilometers. We had to pay out of pocket to have the tires replaced, costing 6200 TL. The tire shop informed us that Pandora Car Hire used very low-quality tires to save costs, which is why both tires blew out and were severely damaged, showing complete disregard for consumer safety. At that time, we messaged Pandora Car Hire to inform them, but they only replied acknowledging the flat tires. The entire trip afterward was filled with anxiety, fearful of experiencing another blowout! When we returned the car on March 25, Pandora Car Hire informed us that the car was originally equipped with winter tires and that the tires we replaced were not winter tires, plus there were scratches on the rims, so they demanded compensation of 400 euros. At the moment of the tire blowout, we immediately contacted the rental company and even had them speak directly with the tire repair technician, but they did not mention needing to switch to winter tires. To use this as a reason for a fine upon return is truly unacceptable!

Ich hab kurzfristig ein Auto gemietet! Alles war super 👍 Die Autos sind super sauber, preiswert und korrekt.
Ich bin Mega zufrieden vielen lieben Dank an das ganze Team Pandora und vor allem an Furkan der sich um alles gekümmert hat. 🫶

Am 05.12.2023 wurden von der Kreditkarte 600 € abgebucht für die Kaution, nach anfrage und Androhung mit Anwalt wurden mir nach 3 Monaten am 14.03.2024 der Betrag von 590 € zurück erstattet !!! unverschämter weise wurden 10 € Bearbeitungsgebühren einbehalten.
Ich bin alle 2 Monate in der Türkei sowas ist mir noch nie mit einem anderen Anbieter passiert.
So ein unseriöses unternehmen habe ich noch nie erlebt arbeiten 3 Monate mit meinem Geld und buchen auch noch gebühren von mir ab, einfach nur unverschämt !!!
Nie wieder werde ich dort ein Auto anmieten und kann nur davon abraten !!!

Für meine Begriffe: Betrug!
Hatte über Check24 und Orbit Car Hire einen Mietwagen bei Pandora gebucht. Mal abgesehen, dass die Mietwagenübergabe in Izmir in einem Cafe am Flughafen und die Rückgabe irgendwo am Abflugterminal des Flughafens in Bodrum war (jeweils keine represantive Vermietstation), war die Übergabe und Rücknahme sehr suspekt. Die Kosten des Mietwagens konnten vor Ort mit der MasterCard bezahlt werden, die Abbuchung der Kaution hatte aber angeblich nicht geklappt (Umsatz und Stornierung waren jedoch kurzzeitig auf meiner Online MasterCard Aufstellung sichtbar). Auch wurde seitens Pandora eine Abbuchung der Kaution über Amex und Maestro abgelehnt > Ich musste somit einer erneuten Abbuchung von 240€ zustimmen (die dann technisch ;-) wohl über MasterCard geklappt hat) und die ich angeblich von Orbit im Nachhinein wieder zurückbekommen sollte. Natürlich war das nur ein Vorwand, um mir unwissentlich eine zusätzliche Versicherung über 2x120€ abzuschwatzen. Ich komme vom Fach, hatte auch schon mehrfach Mietwagen angemietet und habe deshalb mehrmals darauf hingewiesen, dass ich keine Versicherung abschließen möchte. Daraufhin haben sie auch 3 Felder im Vertrag durchgestrichen, die aber anscheinend nichts mit einer Versicherung zu tun haben... Bei der Rückgabe hatten sie mir dann 40€ in bar für die Maut abverlangt. Den Erhalt des Geldes hatten sie mir auf dem Vertrag handschriftlich bestätigt. Trotzdem wurden mir im Nachhinein nochmals 25€ Maut abgebucht. Leider war Check24 nicht in der Lage, mich erfolgreich bei dieser Reklamation zu unterstützen (ich hatte ja einen Vertrag unterschrieben) Alle von mir vorgelegten Beweise waren unzulänglich. Check24 wird weiterhin diesen Vermieter vermitteln und nicht blacklisten oder sanktionieren (trotz vieler Reklamationen im Netz, auf die ich auch aufmerksam gemacht habe). So werden wohl noch viele Reisende auf diese Masche reinfallen und Check24 unterstützt leider dieses Vorgehen durch Nichtstun. Das war eine teure Erfahrung!

!!! AVOID AVOID AVOID!!! Do not use. Terrible company left me stranded at Dalaman Airport with no transport and a 16 month old baby

Aoto gemietet, bestätigt und bezahlt, Mitteilung per Watsup auto nicht verfügbar,
Zwei Stunden vor Übergabe Termin doch verfügbar. Hatte bereits ein anderes Auto bei einer anderen Firma gebucht und danach wieder annulliert. Chaos pur.
Auto war dreckig hat gestunken.
Einmal pandora nie mehr pandora

It is almost a scam. Please avoid this company at all cost. They are extremely unprofessional, rude, arrogant.. please do not stress yourself for saving £10-£20. I can assure you any other car hiring company would be better than them by a country mile. Absolutely disgraceful

Katastrophe, hier nicht mieten. Wir haben ein Auto über Billiger Mietwagen gemietet und vorab in Deutschland mit Kreditkarte bezahlt. In der Türkei bei Pandora Car Hire am Flughafen sollten wir dann eine Kaution von über 600 Euro hinterlegen, was auch kein Problem darstellt eigentlich. Jedoch hat wohl laut Aussage des Mitarbeiters unsere Karte nicht funktioniert, ohne Kaution könne man das Auto nicht hergeben. Lösung wäre eine Zusatzversicherung für 180 Euro zu buchen. Das wollte ich so nicht akzeptieren, habe das Auto dann nicht genommen. Stand dann da mit zwei Kleinkindern und einer schwangeren Frau. So eine Abzocke, Kaution kann nicht gebucht werden, aber 180 Euro kassieren würde dann doch gehen. AMK.
Hier nicht buchen. Sehr unseriös.

Burdan Pandora Car Hire Izmirden sakin araba kiralamayin, agrimayan basinizi agirtmayin. Ben Arabayi Almanya Billiger Mietwagen üzerinden kiraladim. Kredi kartim ile ödedim. Izmire vardigimizda kredi kartimdan depozite alinacakmis, bu normal sorun yok, ama neymis benim kartim sorun yapiyormus o yüzden depozite cekilemiyormus. 180 Euro ya ek bir sigorta yaparsam depoziteye ihtiyac kalmiyormus. Allah Allah.
Iki kücük cocuk 3-4 yasinda + esim hamile arabaya binmisiz. Parasindan degil ama böyle birseyi kabul etmedik. Arabayi almadik. Pandora Car Hire bence bidaha is politikasini iyi düsünsün. Mümkün oldugu Herkeze ver her yerde benden kötü reklam alacaksiniz. Müdür denilen kisi ne Özür diledi ne ilgilendi. Insallah isiniz gelecekde hayirli gitmez.
Iyi günler
Zeki Kramer

Very bad experience… I have been renting car in different countries but this was my worst experience… they cancel my booking and don’t refund my money back … I did my booking through emirates but one stood responsible I missed very important meeting and they wasted around 1.5 hours of mine…

Mir wurde ein Dallen in Rechnung gestellt den ich nicht verursacht habe.

H. Huß

Achtung, bitte nehmen Sie die Bewertungen hier ernst.

Sie werden vom Flughafen abgeholt und in ein ca. 5km entfernten Ort gefahren! Falls es Probleme gibt, stehen Sie mitten an einem einsamen Ort. Sie haben dann kein Verhandlungsspielraum mehr. Selbst ein Taxi zu finden, könnte an diesem Ort ein Problem werden! Das wissen die Leute ganz genau. Wir wurden ca. 30Min, nachdem wir angerufen haben abgeholt.

Wir haben das Auto über AurumCars zur Anmietung in Dalaman am Flughafen in Deutschland angemietet und bezahlt.

Im Gegensatz zu anderen Autovermieter bucht diese Firmware die Kaution direkt von ihrer Kreditkarte ab und zahlt sie frühestens 3 Wochen später zurück, anstatt es wie alle Anderen zu blockieren. Wir hatten uns auf den Hinweis von AurumCars verlassen, dass die Kaution auf der Kreditkarte geblockt wird. Pandora hat hier seine eigenen Regeln und wenn Sie dem nicht zustimmen, verweigert man Ihnen den Mietwagen, dass sie bereits bezahlt haben.
Die Abbuchung erfolgt in der lokalen Währung und wenn Sie das Geld zurück bekommen, entspricht das aufgrund der Währungsschwankungen nicht mehr dem Ursprungsbetrag!

Alle Autos, die ich auf dem Parkplatz gesehen habe, hatten sichtbare Schäden und sind wirklich dreckig. Das Auto, welches wir bekommen haben, war auch unter der bezahlten Buchungsklasse. Auf der Fahrt nach Fethiye hatten wir Probleme die steilen Wege zu überwinden, da dass Auto eine miserable Leistung hatte. Das Auto hatte etwas über 80000km an Laufleistung.

Die Mitarbeiter sind auch extrem unfreundlich. Der uns abgeholt hat, hieß "Irfan" und lies uns bei jedem Wort spüren, dass wir weit weg von Zuhause auf ihn angewiesen sind.

Tun Sie sich das nicht an, im wahrsten Sinne des Wortes öffnen Sie hier die Büchse der Pandora.

Falls Sie weitere Bewertungen suchen, schauen Sie sich das türkische Bewertungsportal "sikayetvar" an.

Zusammengefasst: Auto schlecht, Ihre Kaution wird Wochen abgebucht und zurückgehalten und sie werden schlecht behandelt.